Announcements
[Resolved] Email Server Authentication Issue 4/28/2020
4/28/2020 6:00 PM – The issue has been resolved.
4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.
Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Power Outage 4/13/2020
4/13/20 12:31 PM: Power is out at our work-from-home office. As a result, telephone support will be unavailable until it returns.
Please leave a message, or send an email, if you need to reach us. Response time may be delayed. Thank you for your understanding.
4/13/20 1:05 PM: Power has been restored.
Closing at Noon on Wed. April 1 2020
Widomaker’s office will be closing early, at noon, on Wednesday, April 1st, 2020. We will reopen on Thursday.
How We Can Help – Working From Home? – COVID-19 Preparations
This post will be updated as necessary…
Hello,
As many communities are taking precautions for Coronavirus (COVID-19), some businesses and schools are encouraging their employees and students to work from home (WFH).
[Resolved] Inbound Mail Delay & Intermittent Login Issues 2/17/2020
11:22 am – We are currently experiencing an issue with our Personal Email (@widomaker.com email addresses) and Hosted Email Pro server. Plesk Standard Email is not affected.
Client Impact: Inbound mail will be delayed. Some users may also face intermittent slowness to login to Webmail/IMAP/POP services.
Updates regarding this issue may be found by clicking the button, below…
5:13 pm – The delays with inbound Email, as well as the intermittent slowness, have been resolved.
Upcoming Email Maintenance (Feb 8 2020)
Our mail server provider has scheduled maintenance for, Saturday, February 8, 2020, 12:00 AM – 1:00 AM EST.
Users may experience intermittent outages and/or delays during that time.
Increase in Emotet Malware Attacks via Email
This is just a quick note to remind customers to be vigilant when reading email.
In recent days there has been an increase in malware attacks by a family of malware, and cybercrime operation, known as Emotet. [1] The Cybersecurity and Infrastructure Security Agency (CISA) recently posted an update regarding Increased Emotet Malware Activity. [2]
Some main points, to be aware of, include…
Email Planned Maintenance
We have received notice of some upcoming planned maintenance periods on our email platform. This will affect email customers using our Personal Email service, with widomaker.com (or tni.net) addresses, as well as any customers who use our Hosted SMB E-mail or Enhanced Email services. Customers who use our Standard Email service, which is hosted and managed on our Plesk hosting servers, are not affected.
Users may notice brief email interruptions, or blips, during the maintenance windows. The maintenance windows are listed, below…
Tue, Jan 21, 12:00 AM – 03:00 AM ET
Wed, Jan 22, 12:00 AM – 03:00 AM ET
Limited Hours on, Thursday, January 9th, 2020
We will be closed, for several hours, early this afternoon. If you need to reach us, during that time, please e-mail or leave a phone message, and we will get back to you once we reopen.
Upcoming Holiday Hours
We hope that everyone has a happy and safe Christmas and New Year holiday. Please find our upcoming holiday hours, for the end of 2019, below…
