Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information

Outage Notification

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[Resolved] DSL Outage in parts of Williamsburg, VA, on 9/30/2022

9/30/2022 1:40 PM ET – As of approximately 1:40 PM ET, on Sept. 30, 2022, the telephone company acknowledged there is one, or more, outage(s) affecting some DSL customers in the Williamsburg, VA, area. Some customers reported trouble starting shortly after 11:00 AM. The telephone company has not provided an ETR. We are waiting for further updates.

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[Resolved] DSL Outage in the Stonehouse/Croaker Area of Williamsburg 9/15/22

As of approximately 3:30 PM ET, on Sept. 15, 2022, some DSL customers in the Stonehouse/Croaker area of Williamsburg began reporting intermittent service interruptions. If your DSL service is affected by this issue, be sure to let us know by calling our office, and providing the status of the lights on your DSL modem. Since there was a recent telephone company outage in the same area, we assume this is related. We have opened trouble tickets to report the issue to the telephone company and are waiting for updates. Updates, as available, may be found below…

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[Resolved] DSL Outage in the Stonehouse/Croaker Area of Williamsburg 8/26/22

Beginning on 8/26/2022 there has been a telephone company outage, affecting DSL customers, in the Stonehouse and Croaker areas of Williamsburg. Affected customers have had intermittent service during the outage. The telephone company is aware and working on repairs. Additional updates, as available, may be found below…

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Email Connection Issue August 26 2022

August 26 2022, 6:00 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server. Click the button below for updates.

August 26 2022, 7:00 PM – Issue resolved.

Email Connection Issue August 14 2022

August 14 2022, 4:50 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.

August 14 2022, 5:20 PM – This issue is resolved.

Email Connection Issue August 13 2022

August 13 2022, 6:00 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.

August 13 2022, 11:20 PM – This incident has been resolved.

Email Connection Issue March 2, 2022

March 2 2022, 1:15 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.

March 2 2022, 2:30 PM – Issue resolved.

[Resolved] Email Login Issues 10/5/2021 4:30 PM

10/5/2021 4:30 PM: Our email server provider is investigating some email login issues that are causing some email users to experience login failures. This DOES NOT affect email accounts hosted on our Plesk server.

We are experiencing a degradation in service for Hosted Email customers on cluster B( Inbound/Outbound Mail, IMAP, POP). Our Engineering team has been engaged and they are currently investigating the issue.

More details and updates may be found by clicking the link/button, below…

Cluster B Login issues

10/5/2021 4:55 PM: The issue has been resolved.

All the services have recovered successfully and customers will be able to log in[…]

[Resolved] Email Login Issues 10/1/2021 3:15 PM

Beginning around, 3:15 PM, on October 1, 2021, some users may have trouble logging into email. Our server provider is investigating. This DOES NOT affect email accounts hosted on our Plesk server. More details may be found here…

Cluster B – Mailstore 21, 23, 25, 27, 29 Login issues

Update 4:10 PM: Our server provider has posted an update…

All the services have recovered successfully and customers will be able to log in[…]

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