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Outage Notification

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[Resolved] DSL Outage in the First Colony/Route 5 Area of Williamsburg

October 12 2020: Beginning about 12:30 PM ET, on Monday, October 12th, 2020, DSL customers, in the area of First Colony, and areas near Route 5, close to Jamestown, in Williamsburg, were unable to connect to DSL. The telephone company has confirmed there is an outage, in that area, that is affecting DSL service. The most recent update suggests they are still investigating the cause…

10/12/2020 16:57 EDT NEED TECH TO INVESTIGATE TCP AND ABCU CARD IN ALARM 1 Alarm On 1 OC3 Facility SHDSL

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[Resolved] Webmail Issue

10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.

10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…

Cluster B Webmail Issue

[Resolved] Issue with Domain Aliases for Email

Oct 18, 2019 – 1:08 PM ET – Issue resolved.

Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.

Updates on this issue may be found by clicking the button, below…

Cluster B – Domain Aliases

[Resolved] DSL Outage in Hampton Roads Area on 2/4/2019

[Updates will be added to the bottom of this post]

2/4/2019 2:00 pm: Verizon has confirmed that there is an outage affecting some DSL customers in the, Hampton Roads area. The outage appears to have started around 4:21 am (ET) on, Monday, February 4th, 2019. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.

2/5/2019 10:00 am: Per Verizon, the outage has cleared. Affected customers were able to reconnect shortly after, 9:00 pm, Monday evening (2/4/2019).

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