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Outage Notification

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[Resolved] Email Login Issues 10/5/2021 4:30 PM

10/5/2021 4:30 PM: Our email server provider is investigating some email login issues that are causing some email users to experience login failures. This DOES NOT affect email accounts hosted on our Plesk server.

We are experiencing a degradation in service for Hosted Email customers on cluster B( Inbound/Outbound Mail, IMAP, POP). Our Engineering team has been engaged and they are currently investigating the issue.

More details and updates may be found by clicking the link/button, below…

Cluster B Login issues

10/5/2021 4:55 PM: The issue has been resolved.

All the services have recovered successfully and customers will be able to log in[…]

[Resolved] Email Login Issues 10/1/2021 3:15 PM

Beginning around, 3:15 PM, on October 1, 2021, some users may have trouble logging into email. Our server provider is investigating. This DOES NOT affect email accounts hosted on our Plesk server. More details may be found here…

Cluster B – Mailstore 21, 23, 25, 27, 29 Login issues

Update 4:10 PM: Our server provider has posted an update…

All the services have recovered successfully and customers will be able to log in[…]

[Resolved] DSL Outage in the First Colony/Route 5 Area of Williamsburg

October 12 2020: Beginning about 12:30 PM ET, on Monday, October 12th, 2020, DSL customers, in the area of First Colony, and areas near Route 5, close to Jamestown, in Williamsburg, were unable to connect to DSL. The telephone company has confirmed there is an outage, in that area, that is affecting DSL service. The most recent update suggests they are still investigating the cause…

10/12/2020 16:57 EDT NEED TECH TO INVESTIGATE TCP AND ABCU CARD IN ALARM 1 Alarm On 1 OC3 Facility SHDSL

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[Resolved] Webmail Issue

10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.

10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…

Cluster B Webmail Issue

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