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[Resolved] DSL Outage in Hampton Roads Area on 2/4/2019

[Updates will be added to the bottom of this post]

2/4/2019 2:00 pm: Verizon has confirmed that there is an outage affecting some DSL customers in the, Hampton Roads area. The outage appears to have started around 4:21 am (ET) on, Monday, February 4th, 2019. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.

2/5/2019 10:00 am: Per Verizon, the outage has cleared. Affected customers were able to reconnect shortly after, 9:00 pm, Monday evening (2/4/2019).

[Resolved 12/14/2018] DSL Outage in Powhatan Secondary Area of Williamsburg

Verizon has confirmed an outage in the area of Powhatan Secondary in, Williamsburg, Virginia. The outage began after power was restored to the area, following the snowy weather and power outages on, Sunday, December 9th, 2018. Verizon has stated they have no ETR (Estimated Time of Resolution), at this time. We are waiting for further updates. We appreciate your patience.

[Update 12/18/2018] We have received an update that Verizon cleared this outage at the end of the day on 12/14/2018. All outage tickets were closed on Verizon’s side. Affected customers have reconnected.

[Resolved] DSL Outage in Williamsburg Area on 9/24/2018

[Updates will be added to the bottom of this post]

9/24/2018 4:00 PM – Verizon has confirmed that there is an outage affecting some DSL customers in the, Williamsburg, VA, area. The outage appears to have started around 1:30PM ET on, Monday, September 24th, 2018. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.

9/25/2018 10:00 AM – Affected customers have been able to reconnect, beginning late last night, and early this morning. We’re still waiting for confirmation from Verizon that the outage has been cleared. Affected customers may have to power off, and back on, their modem and router equipment, in order to reconnect.

9/26/2018 – We haven’t received any official word from Verizon that the outage has cleared, but we are assuming it has, because all affected customers have been able to reconnect as of the morning of 9/25.

Slow Internet? Watch Out for High Bandwidth Consuming Apps!

Has your Internet speed suddenly become unusually slow? Have you asked your Internet provider to test your connection, but found no connection issues? One of the apps, on one of your devices (computers, smartphones, tablets, etc.), may be consuming all of your available Internet upload or download bandwidth.

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Advice for DSL Users with Windows 10 and Suddenly Slow Internet

(Updates added to the bottom of article)

DSL users may find that their Internet connection seems much slower once they have upgraded a computer to Windows 10, or purchased a new computer with Windows 10. This may be due to Windows 10 downloading updates or sharing updates using what Microsoft calls Windows Update Delivery Optimization.

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Reminder to Widomaker DSL Internet Subscribers

We have been informed that some Widomaker DSL subscribers have recently been contacted by Verizon and have been asked to switch their telephone service from the traditional telephone service (POTS) they have now to new fiber based service.

Switching your telephone service from traditional service to fiber based service will (among other things) prevent your Widomaker DSL service from working, and reduce the choices you have regarding Internet service providers.

We want to remind all Widomaker DSL subscribers that making ANY changes to their telephone service may cause a temporary, or permanent (depending on the type of change), interruption to their DSL Internet service.

If you are considering making any changes to your telephone service, we suggest that you contact us first to discuss it, so we can determine if it is likely to cause an interruption in your Widomaker DSL Internet service.

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