Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
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Outage

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[Resolved] Webmail + IMAP connection issue 5/8/2020

5/8/2020 3:50 PM – Incident resolved

This issue is now resolved and all email services have been restored

5/8/2020 1:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are currently investigating an issue with our Cluster B email service. Some users may experience trouble accessing their webmail or IMAP connections at this time.

Details and updates may be found by clicking the links/buttons, below…

Cluster B | Webmail + IMAP connection issue

[Resolved] Email/Webmail/IMAP Issue 5/7/2020

5/7/2020 5:35 PM – The issue has been resolved.

The email services on the cluster are fully functional.
This incident is now resolved.

5/7/2020 3:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection.

Details and updates may be found by clicking the links/buttons, below…

Cluster B Webmail/IMAP

[Resolved] Email Server Authentication Issue 4/28/2020

4/28/2020 6:00 PM – The issue has been resolved.

4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.

Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.

Details and updates may be found by clicking the links/buttons, below…

Cluster B email authentication

[Resolved] Email Server Authentication Issue 4/4/2020

3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Users will experience issues with authenticating themselves for the hostedemail service on cluster B. As a result, they may not be able to pull any new mail, send new mail, or access webmail altogether.

Details and updates may be found by clicking the links/buttons, below…

Cluster B – IMAP/POP/SMTP/Webmail

6:37 PM – This incident has been resolved.

[Resolved] Webmail & IMAP Login Failures

12/3/2019 11:40 AM ET – Our e-mail server provider is investigating login failures when using certain methods of accessing email. Users may be unable to login via Webmail and may experience login trouble or connection degradation via IMAP. All further updates, and notification of resolution, will be posted on the following Incident Report page (click the button below)…

Webmail & IMAP Login Failures – Cluster B

12/3/2019 3:10 PM ET – All Webmail & IMAP email issues are now resolved and users should no longer receive any errors when logging in.

[Resolved] Webmail Issue

10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.

10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…

Cluster B Webmail Issue

[Resolved] Issue with Domain Aliases for Email

Oct 18, 2019 – 1:08 PM ET – Issue resolved.

Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.

Updates on this issue may be found by clicking the button, below…

Cluster B – Domain Aliases

[Resolved] Office Phone Line Outage 5/16/2019

5/16/2019 10:00pam – Due to a telephone company outage, in our area, the telephone lines at Widomaker’s office are not working. Until the telephone company resolves the telephone service outage, please contact us by e-mail, or by dialing a temporary alternate number of 757-369-9438.

12:00pm – Phone service in our area appears to have been restored.

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