Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information
Advertisement

Outage

1 2 3 5

[Resolved] Office Phone Line Outage 5/16/2019

5/16/2019 10:00pam – Due to a telephone company outage, in our area, the telephone lines at Widomaker’s office are not working. Until the telephone company resolves the telephone service outage, please contact us by e-mail, or by dialing a temporary alternate number of 757-369-9438.

12:00pm – Phone service in our area appears to have been restored.

[Resolved] DSL Outage in Hampton Roads Area on 2/4/2019

[Updates will be added to the bottom of this post]

2/4/2019 2:00 pm: Verizon has confirmed that there is an outage affecting some DSL customers in the, Hampton Roads area. The outage appears to have started around 4:21 am (ET) on, Monday, February 4th, 2019. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.

2/5/2019 10:00 am: Per Verizon, the outage has cleared. Affected customers were able to reconnect shortly after, 9:00 pm, Monday evening (2/4/2019).

[Resolved] Webmail & Inbound Email Delivery

02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.

Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC

02/02/2019 10:36pm:

Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC

[Resolved 12/14/2018] DSL Outage in Powhatan Secondary Area of Williamsburg

Verizon has confirmed an outage in the area of Powhatan Secondary in, Williamsburg, Virginia. The outage began after power was restored to the area, following the snowy weather and power outages on, Sunday, December 9th, 2018. Verizon has stated they have no ETR (Estimated Time of Resolution), at this time. We are waiting for further updates. We appreciate your patience.

[Update 12/18/2018] We have received an update that Verizon cleared this outage at the end of the day on 12/14/2018. All outage tickets were closed on Verizon’s side. Affected customers have reconnected.

[Resolved] Web Hosting Server Downtime (ServInt to Leaseweb Migration)

Note: Updates will be posted to the top of this page, with the previous messages further down…

[Update 12/26/2018]
The server provider resolved the Plesk license issue on the afternoon of 12/24/2018. The Plesk Control Panel is available, again.

[Update 12:00am 12/8/2018]
The server provider has resolved the mySQL database issues. Websites that use a mySQL database are, again, working properly. There remains a Plesk Control Panel license issue which prevents logging into the Plesk Control Panel to make changes. We have a trouble ticket open for this issue and are waiting for a resolution. With the exception of the license issues, it appears all services on the Plesk6 hosting server are back up and running.

Continue reading

[Resolved] Office Phone Line Outage 9/26/2018

9/26/2018 4:00pm – Due to a telephone company outage, in our area, the telephone lines at Widomaker’s office are not working. Until the telephone company resolves the telephone service outage, please contact us by e-mail, or by dialing a temporary alternate number of 757-369-9438.

9/27/2018 11:00am – The telephone lines have started working again.

[Resolved] DSL Outage in Williamsburg Area on 9/24/2018

[Updates will be added to the bottom of this post]

9/24/2018 4:00 PM – Verizon has confirmed that there is an outage affecting some DSL customers in the, Williamsburg, VA, area. The outage appears to have started around 1:30PM ET on, Monday, September 24th, 2018. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.

9/25/2018 10:00 AM – Affected customers have been able to reconnect, beginning late last night, and early this morning. We’re still waiting for confirmation from Verizon that the outage has been cleared. Affected customers may have to power off, and back on, their modem and router equipment, in order to reconnect.

9/26/2018 – We haven’t received any official word from Verizon that the outage has cleared, but we are assuming it has, because all affected customers have been able to reconnect as of the morning of 9/25.

[Completed!] Current Status of the E-mail Migration of 2018

(Updates will be added to the bottom of this post)

We are still making progress, and getting closer to completing the previously announced e-mail migration.

We will use this weblog (blog) post, here, to communicate the status of the migration, as progress is made. Once the migration is complete, we will post that information, here, and rename the title of this post to indicate the migration is complete. The migration IS NOT complete until we have made that announcement, here. Do not make any changes to your e-mail settings until we have announced that the migration is complete.

Continue reading

Plesk Web Hosting Server Network Issues on 7/9/2018

On the evening of, Monday, 7/9/2018, some customers, with domains hosted on Widomaker’s Plesk hosting server, may have experienced slowness, or the temporary inability to reach their hosted website. This was caused by a network issue at the server and network provider. They reported they were under a DoS [Denial-of-Service] attack, They resolved the issue later in the evening.

DoS-Attack-7-9-18

1 2 3 5
Search Google
Follow Us

Support the EFF!
Support the EFF
Please support the EFF. They fight for your digital rights, and the rights of smaller ISPs, like Widomaker.
Net Neutrality Alert
Red Alert for Net Neutrality
Welcome
This site was setup to help communicate with customers on Widomaker services and network outages/upgrades.
* Widomaker is a participant in the Amazon Services LLC Associates Program, and other similar affiliate advertising programs, designed to provide a means for sites to earn advertising fees by advertising and linking to online merchants.
Archives