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[Resolved] Webmail + IMAP connection issue 5/8/2020

5/8/2020 3:50 PM – Incident resolved

This issue is now resolved and all email services have been restored

5/8/2020 1:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are currently investigating an issue with our Cluster B email service. Some users may experience trouble accessing their webmail or IMAP connections at this time.

Details and updates may be found by clicking the links/buttons, below…

Cluster B | Webmail + IMAP connection issue

[Resolved] Email/Webmail/IMAP Issue 5/7/2020

5/7/2020 5:35 PM – The issue has been resolved.

The email services on the cluster are fully functional.
This incident is now resolved.

5/7/2020 3:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection.

Details and updates may be found by clicking the links/buttons, below…

Cluster B Webmail/IMAP

[Resolved] Email Server Authentication Issue 4/28/2020

4/28/2020 6:00 PM – The issue has been resolved.

4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.

Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.

Details and updates may be found by clicking the links/buttons, below…

Cluster B email authentication

[Resolved] Email Server Authentication Issue 4/4/2020

3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Users will experience issues with authenticating themselves for the hostedemail service on cluster B. As a result, they may not be able to pull any new mail, send new mail, or access webmail altogether.

Details and updates may be found by clicking the links/buttons, below…

Cluster B – IMAP/POP/SMTP/Webmail

6:37 PM – This incident has been resolved.

Upcoming Email Maintenance 4/1/2020 9:00 PM

Our mail server provider has scheduled maintenance for, 9:00 PM, Tuesday, Eastern Time (ET).

Email users may be impacted when accessing mail via IMAP or Webmail.

During the maintenance window, impacted users can attempt reconnecting to the hosted email service to continue services.

This maintenance only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.

Updates may be found by clicking the link/button, below…

HostedEmail Maintenance – Cluster B

[Resolved] Email Trouble 3/9/2020

3/9/2020 3:37 PM – Our email server provider is investigating an issue where some users may experience trouble accessing their mailbox via Webmail, POP, and IMAP.

This issue only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.

More information, and updates, may be found by clicking the button, below…

Cluster B webmail/pop/imap not working

3/9/2020 4:58 PM – This incident has been resolved.

[Resolved] Inbound Mail Delay & Intermittent Login Issues 2/17/2020

11:22 am – We are currently experiencing an issue with our Personal Email (@widomaker.com email addresses) and Hosted Email Pro server. Plesk Standard Email is not affected.

Client Impact: Inbound mail will be delayed. Some users may also face intermittent slowness to login to Webmail/IMAP/POP services.

Updates regarding this issue may be found by clicking the button, below…

Cluster B inbound mail delay

5:13 pm – The delays with inbound Email, as well as the intermittent slowness, have been resolved.

Email Planned Maintenance

maintenance photoWe have received notice of some upcoming planned maintenance periods on our email platform. This will affect email customers using our Personal Email service, with widomaker.com (or tni.net) addresses, as well as any customers who use our Hosted SMB E-mail or Enhanced Email services. Customers who use our Standard Email service, which is hosted and managed on our Plesk hosting servers, are not affected.

Users may notice brief email interruptions, or blips, during the maintenance windows. The maintenance windows are listed, below…

Tue, Jan 21, 12:00 AM – 03:00 AM ET
Wed, Jan 22, 12:00 AM – 03:00 AM ET

Upcoming Emergency Maintenance Periods (E-mail Server)

This announcement applies to customers with widomaker.com (or tni.net) e-mail accounts. Additionally, it applies to customers who use our Hosted SMB Enhanced Email service with their own domain name. This does not apply to customers using their own domain name with the Standard Email managed with the Plesk Control Panel.

We received the following notices from our email server provider regarding two upcoming emergency server maintenance periods:

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