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[Resolved] Email Login Issues 10/5/2021 4:30 PM

10/5/2021 4:30 PM: Our email server provider is investigating some email login issues that are causing some email users to experience login failures. This DOES NOT affect email accounts hosted on our Plesk server.

We are experiencing a degradation in service for Hosted Email customers on cluster B( Inbound/Outbound Mail, IMAP, POP). Our Engineering team has been engaged and they are currently investigating the issue.

More details and updates may be found by clicking the link/button, below…

Cluster B Login issues

10/5/2021 4:55 PM: The issue has been resolved.

All the services have recovered successfully and customers will be able to log in[…]

[Resolved] Email Login Issues 10/1/2021 3:15 PM

Beginning around, 3:15 PM, on October 1, 2021, some users may have trouble logging into email. Our server provider is investigating. This DOES NOT affect email accounts hosted on our Plesk server. More details may be found here…

Cluster B – Mailstore 21, 23, 25, 27, 29 Login issues

Update 4:10 PM: Our server provider has posted an update…

All the services have recovered successfully and customers will be able to log in[…]

Plesk Hosting Server Certificate Renewal

The following announcement only affects customers who host their own domain name on our Plesk hosting server.

We have renewed our SSL/TLS security certificate for our Plesk hosting server. This renewed certificate will be used for connections to the Plesk server and the Plesk Control Panel. This includes FTPS and email connections (POP3, IMAP, SMTP). We will be enabling this renewed certificate early next week, which is the week beginning on, Monday, August 17, 2020.

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