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Upcoming Scheduled Email Maintenance 7/9/2020

Our email server provider has notified us of an upcoming maintenance window starting at 12:00 AM EDT, on July 9th, 2020, with an estimated duration of six (6) hours…

Please be informed that we will be performing a code deployment to improve stability and rebalancing in Cluster A & B. During the time of the maintenance period, you may experience minor service interruption for a short period of time.

This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the buttons/links, below…

Cluster A & B Hostedemail Planned Maintenance

Cluster B Hostedemail Planned Maintenance

[Resolved] Email Connection Issue 6/24/2020 4:00 PM

6/24/2020 4:00 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our operations team has been engaged.

6/24/2020 7:55 PM – Our email server provider has resolved the issue.

Our team has implemented a fix to this issue and all email services should now be operational.

Details and updates may be found by clicking the links/buttons, below…

Cluster B – Webmail Login

Upcoming Scheduled Email Maintenance 6/11/2020

Our email server provider has notified us of an upcoming maintenance window starting at 9:00 PM EDT, on June 11th, 2020, with an estimated duration of two (2) hours…

Recently we have been having IMAP issues in Cluster B due to high CPU usage, we will be balancing the IMAP nodes across the cluster. There will be some expected downtime for some users during this time.

This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the button/link, below…

Upcoming scheduled maintenance notice

[Resolved] Webmail + IMAP connection issue 5/8/2020

5/8/2020 3:50 PM – Incident resolved

This issue is now resolved and all email services have been restored

5/8/2020 1:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are currently investigating an issue with our Cluster B email service. Some users may experience trouble accessing their webmail or IMAP connections at this time.

Details and updates may be found by clicking the links/buttons, below…

Cluster B | Webmail + IMAP connection issue

[Resolved] Email/Webmail/IMAP Issue 5/7/2020

5/7/2020 5:35 PM – The issue has been resolved.

The email services on the cluster are fully functional.
This incident is now resolved.

5/7/2020 3:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection.

Details and updates may be found by clicking the links/buttons, below…

Cluster B Webmail/IMAP

[Resolved] Email Server Authentication Issue 4/28/2020

4/28/2020 6:00 PM – The issue has been resolved.

4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.

Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.

Details and updates may be found by clicking the links/buttons, below…

Cluster B email authentication

[Resolved] Email Server Authentication Issue 4/4/2020

3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.

Users will experience issues with authenticating themselves for the hostedemail service on cluster B. As a result, they may not be able to pull any new mail, send new mail, or access webmail altogether.

Details and updates may be found by clicking the links/buttons, below…

Cluster B – IMAP/POP/SMTP/Webmail

6:37 PM – This incident has been resolved.

Upcoming Email Maintenance 4/1/2020 9:00 PM

Our mail server provider has scheduled maintenance for, 9:00 PM, Tuesday, Eastern Time (ET).

Email users may be impacted when accessing mail via IMAP or Webmail.

During the maintenance window, impacted users can attempt reconnecting to the hosted email service to continue services.

This maintenance only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.

Updates may be found by clicking the link/button, below…

HostedEmail Maintenance – Cluster B

[Resolved] Email Trouble 3/9/2020

3/9/2020 3:37 PM – Our email server provider is investigating an issue where some users may experience trouble accessing their mailbox via Webmail, POP, and IMAP.

This issue only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.

More information, and updates, may be found by clicking the button, below…

Cluster B webmail/pop/imap not working

3/9/2020 4:58 PM – This incident has been resolved.

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