Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
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Email

Upcoming Emergency Maintenance Periods (E-mail Server)

This announcement applies to customers with widomaker.com (or tni.net) e-mail accounts. Additionally, it applies to customers who use our Hosted SMB Enhanced Email service with their own domain name. This does not apply to customers using their own domain name with the Standard Email managed with the Plesk Control Panel.

We received the following notices from our email server provider regarding two upcoming emergency server maintenance periods:

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[Resolved] Webmail & IMAP Login Failures

12/3/2019 11:40 AM ET – Our e-mail server provider is investigating login failures when using certain methods of accessing email. Users may be unable to login via Webmail and may experience login trouble or connection degradation via IMAP. All further updates, and notification of resolution, will be posted on the following Incident Report page (click the button below)…

Webmail & IMAP Login Failures – Cluster B

12/3/2019 3:10 PM ET – All Webmail & IMAP email issues are now resolved and users should no longer receive any errors when logging in.

New Anti-Spam Plugin for Plesk Hosted Mailboxes

spam photo

This announcement is only intended for customers who have their own custom domain name hosted on one of our Plesk hosting servers.

Our Plesk hosting servers make use of the #1 Open Source anti-spam platform, Spamassassin. Next week we will be implementing an additional anti-spam plugin (Warden Anti-spam and Virus Protection), on our Plesk hosting servers, to enhance the existing Spamassassin system. If you have a domain and e-mail hosted on one of our Plesk hosting servers, you may notice a reduction in the amount of spam/junk e-mail you receive. Additionally, you may see some additional controls and options, regarding spam filtering, in the Plesk control panel.

As with all anti-spam systems, it may require some tweaking at the individual level, before it works optimally. If you notice that some messages are being flagged as spam, that shouldn’t be, please contact us so we can make appropriate adjustments to your individual settings.

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[Resolved] Webmail Issue

10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.

10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…

Cluster B Webmail Issue

[Resolved] Issue with Domain Aliases for Email

Oct 18, 2019 – 1:08 PM ET – Issue resolved.

Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.

Updates on this issue may be found by clicking the button, below…

Cluster B – Domain Aliases

Webmail Platform Redesign

Update: September 5, 2019, marks the official launch of our new Webmail! With improved workflows and a clean, mobile-responsive interface, our new webmail makes it easier to send emails, manage contacts, and more.

Once the new Webmail launches, users will no longer have access to the old interface.

This announcement applies to customers who have a widomaker.com (or tni.net) e-mail address, and use Webmail.

Our e-mail server provider is updating our Webmail platform to provide you with a better e-mail experience. The new Webmail will improve the way you manage and send email, helping you get more done, whether you’re at your desk or on the go.

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[Resolved] Inadvertent Mail Quota Warning Messages

Over the past several days some customers, with widomaker.com (or tni.net) e-mail accounts, reported receiving multiple unusual Mail Quota Warning e-mail messages, like the one, below. Additionally, the customers who received these messages were not close to reaching the maximum mailbox storage limit, which could generate a Quota Warning Message.

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