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[Resolved] Issue with Domain Aliases for Email

AttentionOct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.

Updates on this issue may be found by clicking the button, below…

Cluster B – Domain Aliases

Oct 18, 2019 – 1:08 PM ET – Issue resolved.

Webmail Platform Redesign

Update: September 5, 2019, marks the official launch of our new Webmail! With improved workflows and a clean, mobile-responsive interface, our new webmail makes it easier to send emails, manage contacts, and more.

Once the new Webmail launches, users will no longer have access to the old interface.

This announcement applies to customers who have a widomaker.com (or tni.net) e-mail address, and use Webmail.

Our e-mail server provider is updating our Webmail platform to provide you with a better e-mail experience. The new Webmail will improve the way you manage and send email, helping you get more done, whether you’re at your desk or on the go.

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[Resolved] Inadvertent Mail Quota Warning Messages

Over the past several days some customers, with widomaker.com (or tni.net) e-mail accounts, reported receiving multiple unusual Mail Quota Warning e-mail messages, like the one, below. Additionally, the customers who received these messages were not close to reaching the maximum mailbox storage limit, which could generate a Quota Warning Message.

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Plesk Hosting Server Migration Update 1

The following announcement is intended for customers who have their own custom domain name (ie. www.my-domain-name.com or email@my-domain-name.com) and we are providing website, e-mail, and/or DNS hosting for that domain name. If you don’t have your own custom domain name, that we are hosting for you, this announcement doesn’t apply to you. If you do host a domain name with us, please continue reading.
Please pass this announcement along to any relevant parties, including your I.T. department, I.T. support company, and/or Webmaster (Web Page Designer).

If you haven’t read the initial announcement, please read it here, first.

In preparation for the Upcoming Plesk Hosting Server Migration & Upgrade (March 2019), we would like to let you know about several important things related to the server migration…

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Upcoming Plesk Hosting Server Migration & Upgrade (March 2019)

The following announcement is intended for customers who have their own custom domain name (ie. www.my-domain-name.com or email@my-domain-name.com) and we are providing website, e-mail, and/or DNS hosting for that domain name. If you don’t have your own custom domain name, that we are hosting for you, this announcement doesn’t apply to you. If you do host a domain name with us, please continue reading.
Please pass this announcement along to any relevant parties, including your I.T. department, I.T. support company, and/or Webmaster (Web Page Designer).

During the month of March (2019), we plan to migrate our Plesk web hosting servers to a new server provider on updated hardware. We will also be upgrading the server software, including the operating system, LAMP software (including PHP), and the Plesk Control Panel.

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[Resolved] Webmail & Inbound Email Delivery

02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.

Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC

02/02/2019 10:36pm:

Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC

[Resolved] Mail Sending Issue 1:30PM 10/30/2018

Our e-mail server provider has posted a status update regarding a mail sending issue. They are currently working to resolve the issue…

Investigating – We are experiencing mail delivery issue at this time and are actively investigating the problem. We will post additional information as we receive it.
Oct 30, 17:45 UTC

Update 4:00PM:

Our team has resolved the issues affecting our spam filtering service in both Cluster A and B.
All services are now back on-line for both Clusters.
Oct 30, 2018 – 19:54 UTC

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