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Plesk Web Hosting Server Network Issues on 7/9/2018

On the evening of, Monday, 7/9/2018, some customers, with domains hosted on Widomaker’s Plesk hosting server, may have experienced slowness, or the temporary inability to reach their hosted website. This was caused by a network issue at the server and network provider. They reported they were under a DoS [Denial-of-Service] attack, They resolved the issue later in the evening.

DoS-Attack-7-9-18

Plesk Web Hosting Server Network Issue on 12/11/17

As of about, 3:00pm ET, on Dec. 11, 2017, Widomaker’s Plesk web hosting server, that provides services to customers using their own domain names to host web pages and/or e-mail, is experiencing a partial network-related service issue. This issue only affects web hosting customers using Widomaker’s Plesk hosting server. The server and network provider has provided the following information:

We appear to be experiencing a partial network-related service issue that is service affecting for some customers. We are aware of the problem and are busy trying to get it to resolution. Our technicians will provide further details once the issue has been resolved. Our number one priority is completely restoring service to optimal levels for you and any other affected party. We sincerely apologize for any problems this issue is causing for you and want to assure you that we are on top of it.

Affected customers may be unable to open their web site, or access e-mail, until the issue is resolved. We apologize for the inconvenience and hope that the server provider resolves the network issue quickly.

WordPress 4.2.1 Security Release

Customers using WordPress on their hosted web sites should immediately update due to a critical security issue. See…

https://wordpress.org/news/2015/04/wordpress-4-2-1/

WordPress 4.2.1 is now available. This is a critical security release for all previous versions and we strongly encourage you to update your sites immediately.

A few hours ago, the WordPress team was made aware of a cross-site scripting vulnerability, which could enable commenters to compromise a site. The vulnerability was discovered by Jouko Pynnönen.

WordPress 4.2.1 has begun to roll out as an automatic background update, for sites that support those.

For more information, see the release notes or consult the list of changes.

Download WordPress 4.2.1 or venture over to Dashboard → Updates and simply click “Update Now”.

Plesk6 Hosting Server Issue

Early this morning the Plesk6 virtual hosting server appeared to be under heavy load & responding slowly. We opened a trouble ticket with our data center and server provider to investigate.

The Plesk6 server was up and running properly again before 10:00am.

Our provider believes the underlying cause is hardware related. They have scheduled a service window tonight (10/1/2014), and early tomorrow morning (10/2/2014), during off peak hours, to migrate the Plesk6 server to different hardware. The migration is scheduled to start after midnight, tonight.

The server will be unavailable during the migration to new hardware. Because of the large amount of data that needs to be transferred, the migration may take several hours.

Plesk Web Server Anti-Spam

In an effort to block more spam, and better avoid spam related issues, new anti-spam software from Parallels has been added to the Plesk web hosting server. Any web hosting customers who notice any new issues regarding spam blocking should contact our office to report them.

[updated 5/23] Plesk Web Hosting Server Changes to Begin Thursday 5/16

[update 5/23/2013] The migration process will be complete this evening (Thursday). One last sync of e-mail data from the old server to the new one is scheduled for this evening or early Friday morning. That will copy over any messages that happened to go to the old server address after the switch to the new server address was made. You may notice that messages you previously saw and/or deleted may reappear when this happens. Due to our efforts to not miss anything, that is unavoidable.

Additionally, for customers that have databases hosted on the Plesk hosting server, any changes made to MySQL databases on the old server, between early Thursday morning (5/16), when the migration began, and when the DNS was pointed to the new server (for most sites, between 5/21 & 5/22), may not be reflected on the new server. That was one of the reasons we suggested to not make any changes to the site during the migration process. If any of those changes are critical, we may be able to have our migration team retrieve database records from the old server (during that time frame), if necessary. However, we must be notified ASAP, in order for our migration team to be able to help because they are only available for a limited period of time.

[update 5/22/2013] The migration process is mostly done. The DNS switch was made on 5/21. The final steps will be completed on Wednesday (5/22). Anyone who controls their own DNS (instead of Widomaker) should contact us to get the new IP address.

[update 5/17/2013] The migration process is mostly done. The final steps will be completed on Monday (5/20) when the new server and IP address go live. Anyone who controls their own DNS (instead of Widomaker) should contact us to get the new IP address to start using on Monday.

[update 5/15/2013] The migration process has been scheduled to start early Thursday morning (12:00 AM) and last through noon on Friday. It’s possible that it could go though Saturday.

[update 4/30/2013] The migration process has been postponed and is being rescheduled for the week of, May 13th, 2013, It may last for several days. This date may change.

[update 4/19/2013] At this time we are planning to begin the migration on, or around, Monday, April 29th. It may last for several days. This date may change.

There are some upcoming changes that may affect Web Hosting customers who have a domain name hosted with Widomaker. Please pass this message along to your IT staff or Webmaster.

Beginning in the next couple of weeks, we will be migrating all web hosting accounts to a new, upgraded, server. We do not anticipate significant problems with this process. However, when moving from one server to another, sometime issues can arise.

An exact date that this process will begin will be posted on Widomaker’s web site (http://home.widomaker.com/) soon. At this time, we are planning on starting this process toward the end of April or the beginning of May.

Before this process begins, we suggest that you…

– make sure you have an up-to-date backup of your web site data including any databases
– make sure you have an up-to-date backup of any settings, such as a list of your e-mail accounts and/or custom DNS records
– if you had any unusual customizations made to your web hosting or DNS setup that was not done via the normal features of the Plesk Control Panel, please contact us regarding them

Once the migration date has arrived…

– avoid making changes to your web site or e-mail addresses

After the migration process has completed…

– Verify that all aspects of your web site, e-mail, mailing lists, password protected directories, etc., are working properly. If you notice any issues, notify us immediately so our migration team can investigate.

[Fixed] Web Hosting Outage

2/9/2012 | 2:45PM
There is a known issue that is causing Web Hosting customers to not be able to connect to their hosted web sites or hosted e-mail accounts. Network engineers are aware of, and working on the problem now. We apologize for the inconvenience. Updates will be posted here and/or available on our automated telephone system (757-253-7621).

2/10/2012 | 6:30PM
Web Hosting has been restored and services are up and running. We will continue to be testing things for the next couple of days. If any web hosting customer notices any issues they should contact our office to report them (757-253-7621). Additional details or instructions for web hosting customers may be posted here in the next few days.

Red Alert for Net Neutrality
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