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[Completed] Plesk Hosting Server Migration Update 4

The following announcement is intended for customers who have their own custom domain name (ie. www.my-domain-name.com or email@my-domain-name.com) and we are providing website, e-mail, and/or DNS hosting for that domain name. If you don’t have your own custom domain name, that we are hosting for you, this announcement doesn’t apply to you. If you do host a domain name with us, please continue reading.
Please pass this announcement along to any relevant parties, including your I.T. department, I.T. support company, and/or Webmaster (Web Page Designer).

If you haven’t read the previous announcements, please read them, first.

The migration to the new Plesk hosting server is complete.

Please check that all of your website and e-mail data have transferred over to the new server. There is only a limited amount of time that we will have access to the old server. If you find something is missing from the new server, let us know ASAP so we can attempt to access it on the old server, before it is no longer available.

What You Should Do:

  • Please test all pages of your website. Confirm that it is fully functional. If you have any contact or feedback forms, make sure they work as expected. If you use a CMS, such as WordPress, make sure it is fully functional and you are able to log in to it.
  • Please try to avoid making changes to your website or settings until Wednesday (3/20/2019) so we can be reasonably confident there are no remaining migration related issues.
  • Verify that your e-mail accounts are functioning properly.

E-mail Server Certificate:

Once your e-mail software connects to the new server, for the first time, it may prompt you to accept a new certificate, since the new server has a new SSL/TLS certificate. If you use the typical format of “mail.[your-custom-domain].com” for your incoming and outgoing e-mail server names, you have two options…

  1. To avoid the certificate popup, you may change your incoming and outgoing server names from mail.[your-custom-domain].com to “host.widomaker.com”, which is the name of the new server. You MUST know your current e-mail password to use this option. There is one downside to this. Using mail.[your-custom-domain].com avoids having to change your settings any time there is a server or IP address change, because mail.[your-custom-domain].com will always point to your correct e-mail server. Using “host.widomaker.com”, will avoid the certificate popup, but may not always be the correct server name for your e-mail account.
  2. Or, to continue using your current e-mail server names, select the option to accept the new server certificate. Most e-mail programs, including Mozilla Thunderbird, allow you to accept the new certificate, and remember that choice, so you are not prompted again, until the certificate is renewed (usually about every two years). Please note that some e-mail programs require you to accept the certificate each time the e-mail program is opened. Recent versions of Microsoft Outlook behave in this way.

Note: If you use Outlook and receive the error, “None of the authentication methods supported by this client are supported by your server” review this Knowledge Base article.

For the security conscious:

If you want to make sure the certificate, you are being prompted to accept, belongs to Widomaker, you may view the certificate and verify the Fingerprint matches the following:

Issued To: *.widomaker.com
Issued By: COMODO RSA Domain Validation Secure Server CA
Begins On: Wednesday, September 26, 2018
Expires On: Saturday, September 26, 2020
SHA-256 Fingerprint: 27:6C:59:E9:24:39:BC:63:83:05:77:BE:82:8C:19:92:
SHA1 Fingerprint 8D:3F:AA:73:70:14:59:B0:40:FC:5E:A0:11:13:2B:AF:A2:AB:F2:4D

New Plesk Control Panel Address (URL):

The address (URL) to access the Plesk Control Panel, on the new server, to manage your hosting or e-mail accounts, has changed from the old address (https://plesk6.widomaker.com:8443) to the following:


IP Address Changes (Advanced Users):

Any customers who manage their own DNS (they should know who they are), will have to make the necessary DNS changes, themselves, using the chart, below. Be aware that, depending on your TTL settings, it will take some time for your DNS changes to take effect. Check your DNS records for one of the old IP addresses, and change it to the corresponding new one, from the chart below…

Old IP Address New IP Address

If there is a need for any further announcements regarding the Plesk hosting server migration of 2019, they will be posted in the Plesk Migration 2019 section on our Weblog (Blog).


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