Thanksgiving Hours
In observation of the Thanksgiving Day holiday, we will be closed on Thursday, November 22nd, 2012.
Phone Support hours will be the normal 8am to 8pm on Friday and 10am to 4pm on Saturday, but the office will be closed.
Normal hours will resume on Monday, November 26th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message.
Hurricane Sandy 2012
As Hurricane Sandy approaches, please make sure you have prepared. Visit your local city or county web site for preparedness information. Follow them on Twitter or Facebook. Visit the Ready Virginia site. Make a list of important phone numbers.
Severe weather like Hurricane Sandy can cause power outages, flooding, and other damage which can cause interruptions to your Internet connection. Before that happens, make sure you have alternate methods of getting up to date information and communicating with friends and family. Make sure you have a battery powered radio with fresh batteries. Make sure you have your cell phones charged and have your home and car charger for them.
If you have a land-line telephone at your location, make sure you have a corded (hard-wired) telephone that you can connect. Cordless telephones do not usually work during power outages.
Service and status information from Widomaker can be found on our website (http://home.widomaker.com/), our blog site (http://weblog.widomaker.com/), our Facebook page, our Twitter page, and by calling our office (757-253-7621).
Dominion VA Power info can be found on their Storm Center web page. They are also on Twitter and Facebook.
Once the storm has passed, and if you have power, please report any service problems by contacting our office by telephone or e-mail.
Internet Explorer 0-Day Vulnerability
There is a zero-day vulnerability that has been discovered and in the wild exploiting Microsoft’s Internet Explorer (7, 8, and 9). Due to this, it would be a good idea to switch web browsers for a few weeks until security updates can be released for Internet Explorer. Also, make sure your anti-virus software is up-to-date.
The following are several other web broswers you can install and use:
- Mozilla Seamonkey – Seamonkey is an all-in-one internet application suite containing an Internet browser, email & newsgroup client with an included web feed reader, HTML editor, IRC chat and web development tools.
- Mozilla Firefox
- Opera
September 3rd 2012 – Office Closed
In observation of the September 3rd Labor Day holiday, we will be closed on Monday, September 3rd, 2012.
Normal hours will resume on Tuesday, September 4th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Fixed] Intermittent DSL issue on 8/17/2012
As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.
We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.
We apologize for the inconvenience and thank you for your patience.
Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/
Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.
Walk-in Computer Assistance at the Williamsburg Library
The Williamsburg Regional Library offers walk-in computer assistance. Visit this link for their schedule.
July 4th 2012 – Office Closed
In observation of the July 4th Independence Day holiday, we will be closed on Wednesday, July 4th, 2012.
Normal hours will resume on Thursday, July 5th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Monday May 28, 2012
In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:
Friday May 25th – Normal Support and Office Hours
Saturday May 26th – Phone Support 10am – 4pm | Office Closed as per normal
Sunday May 27th – Phone Support and Office Closed
Monday May 28th – Phone Support and Office Closed
Normal hours will resume on Tuesday May 29th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Restored] Call-Center (Power Outage)
As of 3:30pm our Newport News call-center is without power. Currently we are on backup power but not sure how long that will last.
4:30pm – Power Restored by Dominion – All Systems Normal
[Fixed] Queenslake DSL Outage (03-28-2012)
Some DSL customers in the Queenslake area of Williamsburg, VA, area began to experience an outage starting around 7:00 AM today (03-28-2012). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.
Update: 7:55 AM:
The phone company has confirmed the outage and are working on a resolution. No ETA as of yet.
Update: 3:00PM
All services restored.
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