[Fixed] Intermittent DSL issue on 8/17/2012
As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.
We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.
We apologize for the inconvenience and thank you for your patience.
Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/
Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.
Walk-in Computer Assistance at the Williamsburg Library
The Williamsburg Regional Library offers walk-in computer assistance. Visit this link for their schedule.
July 4th 2012 – Office Closed
In observation of the July 4th Independence Day holiday, we will be closed on Wednesday, July 4th, 2012.
Normal hours will resume on Thursday, July 5th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Monday May 28, 2012
In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:
Friday May 25th – Normal Support and Office Hours
Saturday May 26th – Phone Support 10am – 4pm | Office Closed as per normal
Sunday May 27th – Phone Support and Office Closed
Monday May 28th – Phone Support and Office Closed
Normal hours will resume on Tuesday May 29th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Restored] Call-Center (Power Outage)
As of 3:30pm our Newport News call-center is without power. Currently we are on backup power but not sure how long that will last.
4:30pm – Power Restored by Dominion – All Systems Normal
[Fixed] Queenslake DSL Outage (03-28-2012)
Some DSL customers in the Queenslake area of Williamsburg, VA, area began to experience an outage starting around 7:00 AM today (03-28-2012). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.
Update: 7:55 AM:
The phone company has confirmed the outage and are working on a resolution. No ETA as of yet.
Update: 3:00PM
All services restored.
We Are Moving!
Our offices will soon be located at 11860 Fishing Point Dr in Newport News, VA. 23606. Just 2 blocks away from our current location. During the next couple of weeks, we will be moving our offices to the new location and our office will be closed for walk-in traffic. If you need to see us in person, please call the support lines at 757-253-7621 and we will assist you by setting up alternate means to be able to see us. Our support lines will remain open during their normal hours of 8am to 8pm Monday through Friday and 10am to 4pm on Saturday.
[Fixed] Web Hosting Outage
2/9/2012 | 2:45PM
There is a known issue that is causing Web Hosting customers to not be able to connect to their hosted web sites or hosted e-mail accounts. Network engineers are aware of, and working on the problem now. We apologize for the inconvenience. Updates will be posted here and/or available on our automated telephone system (757-253-7621).
2/10/2012 | 6:30PM
Web Hosting has been restored and services are up and running. We will continue to be testing things for the next couple of days. If any web hosting customer notices any issues they should contact our office to report them (757-253-7621). Additional details or instructions for web hosting customers may be posted here in the next few days.
Internet-Wide Protests Against the Blacklist Legislation ( #SOPA #PIPA )
When you browse The Web on Wednesday, January, 18th, you will notice that many popular sites will be displaying messages protesting the dangerous censorship legislation currently pending in Congress (#SOPA #PIPA) instead of their regular content. Sites such as Google, Wikipedia, and many others. January 18th, 2012, may be the date of the largest online protest to occur so far in Internet history. Please take the time to learn more about this important issue that effects all Internet users. See the links below for more information and actions you can take…
http://blacklist.eff.org/
http://americancensorship.org/
https://www.eff.org/deeplinks/2011/12/fight-blacklist-toolkit-anti-sopa-activists
Help Stop The Internet Censorship Bill
Congress is about to pass Internet censorship, even though the vast majority of Americans are opposed. We need to kill the bill to protect our rights to free speech, privacy, and prosperity.
The Senate is scheduled to vote on the internet censorship bill on Tuesday, January 24th 2012, and unless we can find 41 senators to block the vote, it is going to pass…
Can you meet with your senators during the January recess and ask them to vote it down? Visit http://americancensorship.org/ before January 24th to help.
Here is a helpful guide to In-Person Meetings with Your Congressional Representatives provided by the EFF.
Support the EFF!
