Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information


Support Hours, June 10th – 15th, 2015

Beginning on Wednesday, June 10, 2015, and lasting through Monday, June 15, 2015, telephone sales and support hours will be temporarily reduced.*

Wednesday June 10: 8:30am – 3:00pm
Thursday June 11: 8:30am – 3:00pm
Friday June 12: 8:30am – 3:00pm
Saturday June 13: 10:00am – 12:00pm
Sunday June 14: Closed
Monday June 15: 8:30am – 3:00pm

*You may be prompted to leave a message, then an on-call representative will return your call during business hours.

Office visits will remain by appointment only.

Normal hours will resume on Tuesday June 16th.

Changes to Paper Billing

For customers that do not use a credit or debit card, but instead receive a paper statement or invoice via US Mail, we are changing when we mail out paper statements. Services have always been paid in advance of the next service period. We had been mailing out paper statements about two weeks before the beginning of the next service period. We will now be mailing out paper statements about a week earlier. This was due, in part, to technical reasons regarding the time it takes to suspend, cancel, or reactivate DSL service and DSL lines of customers that use broadband DSL Internet service.

We ask that any customer who, as a result of this change, or for any other reason, needs a few extra days to pay their bill to please e-mail or call our office so arrangements can be made to accommodate their needs. Also, any customer who would like to adjust the day of the month that statements are sent out or are due may call our office to make that kind of adjustment.


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