Support / Office Closed Thursday November 25th 2010
In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed. Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[FIXED] DSL Outage (WMBG/NN/Norfolk)
Please note, some DSL customers in the Wmbg/NN/Norfolk areas may be having trouble getting connected to the internet. The common error message is 738 “The server did not assign an address”. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, In most cases, the connection will get establish after a few attempts So please keep trying until this problem is resolved.
11/1/10 11:25a: No ETR as of yet. Have been told that Network Engineers are working the trouble.
11/1/10 2:08p: Possible Hardware failure in phone company network. As soon as we get an update with will let you know.
11/1/10 6:30p: No new information. Phone company ticket is still being worked in the Norfolk area.
11/2/10 7:05a: Phone company worked through the night and problem is still not resolved. At this time there is still no ETR.
11/2/10 2:30p: Problem has now been escalated to the Verizon IPNOC who run the routers and is currently working with them on the issue.
11/2/10 7:00p: Verizon has located the failing hardware that has been causing DSL customers from logging on to the internet. We have been told that they will attempt to migrate all customers to backup equipment while the failing hardware is fixed. Based on the size of this outage, this migration will take some time. Verizon has not provided an ETR of completion. Widomaker does have technicians available to assist with this migration. As this problem is out of Widomaker’s control, we are doing everything we can to get this problem resolved as quickly as possible.
11/3/10 1:00p: Service is restored. If you are still having problems, be sure to turn your DSL modem and/or Router of for 10sec and then turn them back on. Also rebooting your computer will help.
News & Updates for September
This is a quick message to keep you updated on several happenings here at Widomaker…
1.) Faster Internet Speeds for your Home and Business
2.) Stay up-to-date with system news & Network status
3.) NEW! BusinessLink Cable Internet for your Business
4.) Be aware of other Internet deals!
5.) Want to cut the cord?
[Fixed] DSL Outage – WMBG/NN/Hampton
[12:01pm] Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible. At this time there is no ETR. We will keep everyone posted once we get more info.
[1:57pm] Service was restored!
Support / Office Closed Monday September 6th 2010
In observation of the Labor Day holiday weekend, our offices and support lines will be closed. We will reopen Tuesday, September 7th, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Fixed] DSL Outage – Williamsburg Area
[3:20pm] Around 1:15pm we started to get reports of no internet access. It seems that there was an accident around the Williamsburg Area Transit station that has caused this outage along with phone line troubles. At this time we have no ETR.
[4:52pm] Phone company repair has restored service to 80%.
[6:10pm] Some customers may still have problems. Est. time for repair is 6am Wed. due to a OC-192 Fiber-Cut around the Busch Gardens area. Techs are on-site and moving forward on repairs.
More info can be found on this outage via VaGazette Website.
Support / Office Closed Monday July 5th 2010
In observation of the Independence Day holiday weekend, our offices and support lines will be closed. We will reopen Tuesday, July 6, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[FIXED] DSL Outage in Denbigh, Newport News
Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible.
Update 6/7/10 1:35pm: Phone company has a network switch problem that is effecting DSL and phone service. At this time there is no ETR. We will keep everyone posted.
Support / Office Closed Memorial Day
In observation of the Memorial Day holiday, our offices and support lines will be closed. We will reopen Tuesday, June 1, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Office Phones
If you are trying to call our office, the phones are currently down. We have the phone company working on the issue. You can also email us for a quicker response. Thank you for your patience and we apologize for the inconvenience.
UPDATE: 12:05pm – Phone company is reporting a possible Fiber cut in our office park. Crews are on-site working on the problem.
UPDATE: 12:50pm – Fiber cut repaired and phone lines restored.
Support the EFF!
