New Anti-Spam Plugin for Plesk Hosted Mailboxes
This announcement is only intended for customers who have their own custom domain name hosted on one of our Plesk hosting servers.
Our Plesk hosting servers make use of the #1 Open Source anti-spam platform, Spamassassin. Next week we will be implementing an additional anti-spam plugin (Warden Anti-spam and Virus Protection), on our Plesk hosting servers, to enhance the existing Spamassassin system. If you have a domain and e-mail hosted on one of our Plesk hosting servers, you may notice a reduction in the amount of spam/junk e-mail you receive. Additionally, you may see some additional controls and options, regarding spam filtering, in the Plesk control panel.
As with all anti-spam systems, it may require some tweaking at the individual level, before it works optimally. If you notice that some messages are being flagged as spam, that shouldn’t be, please contact us so we can make appropriate adjustments to your individual settings.
[Resolved] Webmail Issue
10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.
10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…
[Resolved] Issue with Domain Aliases for Email
Oct 18, 2019 – 1:08 PM ET – Issue resolved.
Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.
Updates on this issue may be found by clicking the button, below…
[Resolved] Email Server Inbound Delays 8/29/2019
August 29, 2019: We have been informed of an issue with our e-mail server provider that may cause inbound e-mail delays…
[Resolved] E-mail Server Issue 8/6/2019
August 6, 2019: There is currently an issue that might affect a small number of e-mail users who use mail.widomaker.com as their POP or IMAP server. Affected users might experience delays in inbound mail delivery, or sluggishness using Webmail (webmail.widomaker.com). As a result, emergency maintenance has been scheduled for the evening of 8/6.
[Resolved] E-mail Server Issue 7/18/2019
7/18/2019, 12:45 pm – There is currently an issue affecting e-mail users with widomaker.com e-mail addresses. Updates will be available from the below link…
7/19/2019, 2:00 pm – The issue has been resolved.
Webmail Platform Redesign
Once the new Webmail launches, users will no longer have access to the old interface.
This announcement applies to customers who have a widomaker.com (or tni.net) e-mail address, and use Webmail.
Our e-mail server provider is updating our Webmail platform to provide you with a better e-mail experience. The new Webmail will improve the way you manage and send email, helping you get more done, whether you’re at your desk or on the go.
[Resolved] Inadvertent Mail Quota Warning Messages
Over the past several days some customers, with widomaker.com (or tni.net) e-mail accounts, reported receiving multiple unusual Mail Quota Warning e-mail messages, like the one, below. Additionally, the customers who received these messages were not close to reaching the maximum mailbox storage limit, which could generate a Quota Warning Message.
[Resolved] Webmail & Inbound Email Delivery
02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.
Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC
02/02/2019 10:36pm:
Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC
[Resolved] Mail Sending Issue 1:30PM 10/30/2018
Our e-mail server provider has posted a status update regarding a mail sending issue. They are currently working to resolve the issue…
Investigating – We are experiencing mail delivery issue at this time and are actively investigating the problem. We will post additional information as we receive it.
Oct 30, 17:45 UTC
Update 4:00PM:
Our team has resolved the issues affecting our spam filtering service in both Cluster A and B.
All services are now back on-line for both Clusters.
Oct 30, 2018 – 19:54 UTC
