Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information

Announcements

Plesk6 Hosting Server Issue

Early this morning the Plesk6 virtual hosting server appeared to be under heavy load & responding slowly. We opened a trouble ticket with our data center and server provider to investigate.

The Plesk6 server was up and running properly again before 10:00am.

Our provider believes the underlying cause is hardware related. They have scheduled a service window tonight (10/1/2014), and early tomorrow morning (10/2/2014), during off peak hours, to migrate the Plesk6 server to different hardware. The migration is scheduled to start after midnight, tonight.

The server will be unavailable during the migration to new hardware. Because of the large amount of data that needs to be transferred, the migration may take several hours.

Change of Business Hours

Beginning on Monday, October 6, 2014, telephone sales and support hours will change to the following…

8:30am – 7:00pm, Monday – Friday*
10:00am – 12:00pm, Saturday*
Closed Sunday

*You may be prompted to leave a message, then an on-call representative will return your call during business hours.

Office visits will remain by appointment only.

September 1st, Labor Day

Our offices and phone support will be closed during Monday September 1st, 2014.  We will resume normal hours on Tuesday September 2nd.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

July 4th 2014

Our offices and phone support will be closed during Friday July 4th, 2014.  We will resume our new normal Saturday hours on July 5th.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

Reminder to Widomaker DSL Internet Subscribers

We have been informed that some Widomaker DSL subscribers have recently been contacted by Verizon and have been asked to switch their telephone service from the traditional telephone service (POTS) they have now to new fiber based service.

Switching your telephone service from traditional service to fiber based service will (among other things) prevent your Widomaker DSL service from working, and reduce the choices you have regarding Internet service providers.

We want to remind all Widomaker DSL subscribers that making ANY changes to their telephone service may cause a temporary, or permanent (depending on the type of change), interruption to their DSL Internet service.

If you are considering making any changes to your telephone service, we suggest that you contact us first to discuss it, so we can determine if it is likely to cause an interruption in your Widomaker DSL Internet service.

Anti-Spam Upgrade for widomaker.com E-Mail Accounts

This week Widomaker will be upgrading the anti-spam systems for widomaker.com e-mail accounts. Please note that this will only affect customers who use an e-mail address that ends in “widomaker.com” (or an alternate form).

The new Widomaker.com Anti-Spam System provides more options, better accuracy, and increased speed of processing. The only difference that e-mail users should notice is less spam or junk e-mail in their mailbox.

The anti-spam filtering methods and system have been specifically designed to avoid false positives. However, if you notice that a legitimate message has been rejected as spam, please notify us so we can look into the issue.

Optionally, a personal anti-spam control panel is available and a periodic protection report can be e-mailed, in PDF format, to a customer’s widomaker.com e-mail address. Any customers interested in receiving this report should contact our office to enable that option. A very small monthly fee applies for this option.

The PDF report outlines a summary of the spam and viruses that the filtering service has protected your e-mail address from receiving.

To view the report, a PDF reader is required. You may already have a PDF reader installed on your computer. If not, there are several free PDF readers available.

Christmas Hours 2013

Christmas / New Years Holiday Hours are as follows:

Christmas

Tuesday, December 24th: 8am to 2pm

Wednesday, December 25th: Closed

Normal Office / Phone Support hours resume on Thursday, December 26th.

New Years

Tuesday, December  31st: 8am to 2pm

Wednesday, January 1st: Closed

Normal Phone Support hours resume on Thursday, January 2nd.

All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message. – See more at: http://weblog.widomaker.com

    

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