There is a known outage in the Williamsburg area near Centerville and Longhill Road. This outage is caused by a fiber cut at that location. The fiber repair should be restored before noon on Thurs. We will keep this post and support lines updated.

8/4/11 2:30pm: Repair complete

If your email program keeps prompting you for your username and password, or you get a failure notice. Be sure that your POP3 Username is just the first part of your email address.

EXAMPLE:
Email: johndoe@widomaker.com or johndoe@tni.net
Account Name/Username: johndoe (Be sure to drop the @widomaker.com/@tni.net)

How To Check:
-Outlook Express: Tools/Accounts/Mail Tab/Properties/Servers Tab (Check Account Name)

-Outlook: Tools/E-Mail Accounts/View or Change existing email account/Next/Change (Check User Name)

-Eudora: Tools/Options/Getting Started (Check Login Name)

-Thunderbird: Tools/Account Settings/Server Settings (Check User Name)

If you still need help, please feel free to contact us at 757-253-7621.

Please note, some DSL customers in the Wmbg/NN/Norfolk areas may be having trouble getting connected to the internet. The common error message is 738 “The server did not assign an address”. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, In most cases, the connection will get establish after a few attempts So please keep trying until this problem is resolved.

11/1/10 11:25a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

11/1/10 2:08p: Possible Hardware failure in phone company network. As soon as we get an update with will let you know.

11/1/10 6:30p: No new information. Phone company ticket is still being worked in the Norfolk area.

11/2/10 7:05a: Phone company worked through the night and problem is still not resolved. At this time there is still no ETR.

11/2/10 2:30p: Problem has now been escalated to the Verizon IPNOC who run the routers and is currently working with them on the issue.

11/2/10 7:00p: Verizon has located the failing hardware that has been causing DSL customers from logging on to the internet. We have been told that they will attempt to migrate all customers to backup equipment while the failing hardware is fixed. Based on the size of this outage, this migration will take some time. Verizon has not provided an ETR of completion. Widomaker does have technicians available to assist with this migration. As this problem is out of Widomaker’s control, we are doing everything we can to get this problem resolved as quickly as possible.

11/3/10 1:00p: Service is restored. If you are still having problems, be sure to turn your DSL modem and/or Router of for 10sec and then turn them back on. Also rebooting your computer will help.

[12:01pm] Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible. At this time there is no ETR. We will keep everyone posted once we get more info.

[1:57pm] Service was restored!

[3:20pm] Around 1:15pm we started to get reports of no internet access. It seems that there was an accident around the Williamsburg Area Transit station that has caused this outage along with phone line troubles. At this time we have no ETR.

[4:52pm] Phone company repair has restored service to 80%.

[6:10pm] Some customers may still have problems. Est. time for repair is 6am Wed. due to a OC-192 Fiber-Cut around the Busch Gardens area. Techs are on-site and moving forward on repairs.

More info can be found on this outage via VaGazette Website.

Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible.

Update 6/7/10 1:35pm: Phone company has a network switch problem that is effecting DSL and phone service. At this time there is no ETR. We will keep everyone posted.