Widomaker
Plesk6 Hosting Server Issue
Early this morning the Plesk6 virtual hosting server appeared to be under heavy load & responding slowly. We opened a trouble ticket with our data center and server provider to investigate.
The Plesk6 server was up and running properly again before 10:00am.
Our provider believes the underlying cause is hardware related. They have scheduled a service window tonight (10/1/2014), and early tomorrow morning (10/2/2014), during off peak hours, to migrate the Plesk6 server to different hardware. The migration is scheduled to start after midnight, tonight.
The server will be unavailable during the migration to new hardware. Because of the large amount of data that needs to be transferred, the migration may take several hours.
Change of Business Hours
Beginning on Monday, October 6, 2014, telephone sales and support hours will change to the following…
8:30am – 7:00pm, Monday – Friday*
10:00am – 12:00pm, Saturday*
Closed Sunday
*You may be prompted to leave a message, then an on-call representative will return your call during business hours.
Office visits will remain by appointment only.
A Reminder About E-mail and Phishing
Reminder… Widomaker will never ask for your password, credit card, or other personal information via email!
Visit the below links for more information…
Change of Business Hours on Saturdays (10:00am – 12:00pm)
Beginning in July 2014, Saturday telephone sales and support hours will change. Widomaker’s Saturday hours will be 10:00am – 12:00pm.
[Resolved] Phone Company Outage Affecting DSL Customers beginning on 3/23
Reminder to Widomaker DSL Internet Subscribers
We have been informed that some Widomaker DSL subscribers have recently been contacted by Verizon and have been asked to switch their telephone service from the traditional telephone service (POTS) they have now to new fiber based service.
Switching your telephone service from traditional service to fiber based service will (among other things) prevent your Widomaker DSL service from working, and reduce the choices you have regarding Internet service providers.
We want to remind all Widomaker DSL subscribers that making ANY changes to their telephone service may cause a temporary, or permanent (depending on the type of change), interruption to their DSL Internet service.
If you are considering making any changes to your telephone service, we suggest that you contact us first to discuss it, so we can determine if it is likely to cause an interruption in your Widomaker DSL Internet service.
Windows XP Support Ending on April 8 2014 (EOL)
On April 8 2014, Windows XP, now 12 years old, will no longer be supported by Microsoft. Widomaker will also end support for Windows XP at the same time. Additionally, Outlook Express and Microsoft Outlook 2003 will no longer be supported (prior versions are already unsupported).
Web Hosting Server Migration from Plesk to cPanel
Update 4/29/2014: The migration has been postponed until further notice.
There are some upcoming changes that may affect Web Hosting customers who have a domain name hosted with Widomaker. Please pass this message along to your IT staff or Webmaster.
{Resolved] Storm Related DSL Outage in the Governor’s Land/Two Rivers Area of Williamsburg
The telephone company has confirmed that there is a DSL outage in the areas along Route 5 by Governor’s Land, Two Rivers, and Chickahominy Riverfront Park, in Williamsburg, VA. The outage began on Friday, February 21, 2014, at 12:42PM ET, when the recent strong storm passed over the area, causing downed trees and power outages.
The telephone company is currently working to resolve the matter, and will update us as soon as they have completed repairs. At this time the telephone company has not provided an ETR (estimated time of repair).
Update 6:55PM ET:
Customers have been able to connect again beginning around 6:24PM ET.
[Resolved] DSL Outage in Kingsmill and Busch Corporate Center Area on 2/6
As of, 2/6/2014, there is a Verizon outage affecting the telephone company DSLAM or Remote Terminal equipment that services DSL connections in the Busch Corporate Center and Kingsmill areas of Williamsburg, VA. Verizon is aware of the issue and is working to get it resolved. Verizon hasn’t provided an ETR (Estimated Time of Repair) at this time.
Update 2/7/2014 1:00PM:
Customers began connecting again around 8:00AM. Per Verizon, the outage has just been cleared. They’ve advised to have end users powercycle their modem and re-test the connection. Customers who still have trouble should contact us immediately.
