Upcoming Plesk Hosting Server Migration & Upgrade (March 2019)
During the month of March (2019), we plan to migrate our Plesk web hosting servers to a new server provider on updated hardware. We will also be upgrading the server software, including the operating system, LAMP software (including PHP), and the Plesk Control Panel.
[Resolved] Webmail & Inbound Email Delivery
02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.
Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC
02/02/2019 10:36pm:
Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC
[Resolved] Mail Sending Issue 1:30PM 10/30/2018
Our e-mail server provider has posted a status update regarding a mail sending issue. They are currently working to resolve the issue…
Investigating – We are experiencing mail delivery issue at this time and are actively investigating the problem. We will post additional information as we receive it.
Oct 30, 17:45 UTC
Update 4:00PM:
Our team has resolved the issues affecting our spam filtering service in both Cluster A and B.
All services are now back on-line for both Clusters.
Oct 30, 2018 – 19:54 UTC
[Completed!] Current Status of the E-mail Migration of 2018
(Updates will be added to the bottom of this post)
We are still making progress, and getting closer to completing the previously announced e-mail migration.
We will use this weblog (blog) post, here, to communicate the status of the migration, as progress is made. Once the migration is complete, we will post that information, here, and rename the title of this post to indicate the migration is complete. The migration IS NOT complete until we have made that announcement, here. Do not make any changes to your e-mail settings until we have announced that the migration is complete.
What to Do *After* the E-mail Migration of 2018 is Complete
* Read the article titled, What to Do *Before* the Upcoming E-mail Migration, first, then proceed with this article containing steps for after the migration is complete.
How Will I Know the Migration is Complete?
What to Do *Before* the Upcoming E-mail Migration
Upcoming E-mail Server Migration
We are planning to perform the, previously announced, upcoming e-mail migration of 2018, the first week of September. We are tentatively planning on, Tuesday, September 4th, 2018, with Wednesday as an alternate date. Please review the original announcement for important details.
The most important detail to be aware of is the Username format change. After the migration is complete (not before), you will need to update the Username setting in your e-mail software to use the new format. Previously, the Username, for e-mail, was the first part of your e-mail address, before the “@” sign. After the migration is complete, the Username specified in your e-mail settings must include “@widomaker.com” (without quote marks).
For example, in the past, if your e-mail address was example@widomaker.com, your Username was “example“. After the migration is complete, the Username would be “example@widomaker.com“.
[Updated] New E-mail Server Migration Schedule
We are working on a tentative schedule for the upcoming e-mail server migration.
We are planning to perform the migration sometime during the first week of, September, 2018. We are tentatively planning on, Tuesday, September 4th, 2018, with Wednesday as an alternate date. We will confirm the exact date and time, in the near future. Please stay tuned to Widomaker announcements by regularly visiting one, or more, of the following:
- Widomaker’s Members Home Page (http://home.widomaker.com)
- Widomaker’s Weblog/Blog (http://weblog.widomaker.com).
- Widomaker’s Facebook Page (https://www.facebook.com/widomakercom)
- Widomaker’s Twitter Feed (https://twitter.com/widomakercom)
[Resolved] Wilma E-mail Server Outage 8/11/2018
[Updates will be added to the bottom of this post]
On Saturday, August 11, 2018, one of Widomaker’s servers began suffering an outage. We have contacted the server provider to report the issue and are waiting on a response.
E-mail Pricing Changes to Take Effect on 8/1/2018
Regarding the recently announced E-mail Platform changes, we are making progress, and getting closer to migrating to a new and improved e-mail server. A specific date, for the migration, will be announced in the near future. You may want to review the original announcement to refresh your memory.
In preparation, the pricing changes, described in the original announcement, will go into effect on, August 1, 2018. The upcoming server changes and migration will occur on a later date, to be announced in the near future. The section of the original announcement regarding the price changes is reproduced, below, for your convenience.
Another Reminder About Phishing E-mail Messages
Reminder… Widomaker will never ask for your password, credit card, or other personal information via e-mail! Make sure to never provide that type of information in response to an unsolicited e-mail message.
