[Resolved] Email Server Maintenance and Related Anomalies
3/31/2023 – Update – Our email server provider has provided the following update…
… maintenance has been completed.
3/22/2023 – Update – Our email server provider has provided the following update…
As of March 22, 2023, Cluster B of our email service has been successfully moved to a faster and more reliable, modern infrastructure. […..] All log-in issues, or failures to register changes or deletions are now resolved or queued to be resolved. Any actions you or your users take moving forward should complete as expected.
3/15/2023 – Update – Our email server provider has provided the following update…
For 99% of our users the migration has been completed and you should expect a return to normal operating.
That means most everyone’s email should be back to working normally, already, or within a short period of time.
If you are still having trouble or notice missing emails, duplicate emails, or emails that were deleted but came back, please contact us and provide the email addresses affected, along with a description of the issue, so we can have our provider investigate.
Planned Maintenance – Email – Jan. 26, 2023, 12:00 AM EST
OpenSRS’s Status Page – Planned Maintenance – Hosted Email (Cluster B).
Source: OpenSRS Status – Planned Maintenance – Hosted Email (Cluster B)
Planned maintenance – Email – Jan. 17, 2023, 10:00 PM EST
OpenSRS’s Status Page – Planned maintenance – Hosted Email (Both Clusters).
Source: OpenSRS Status – Planned maintenance – Hosted Email (Both Clusters)
Plesk Hosting Server Certificate Renewal (2022+)
The following announcement only affects customers who host their own domain name on our Plesk hosting server.
We have renewed our SSL/TLS security certificate for our Plesk hosting server (host.widomaker.com). This renewed certificate will be used for connections to the Plesk server and the Plesk Control Panel. This includes HTTPS, FTPS, and some email connections (POP3, IMAP, SMTP).
Email Connection Issue August 26 2022
August 26 2022, 6:00 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server. Click the button below for updates.
August 26 2022, 7:00 PM – Issue resolved.
Email Connection Issue August 14 2022
August 14 2022, 4:50 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.
August 14 2022, 5:20 PM – This issue is resolved.
Email Connection Issue August 13 2022
August 13 2022, 6:00 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.
August 13 2022, 11:20 PM – This incident has been resolved.
Horde Webmail Changed to RoundCube Webmail on Plesk Hosting Servers
This post is only applicable to customers who have their domain’s email hosted on our Plesk hosting servers _AND_ (at least sometimes) access their email using the Horde webmail application. Note that most hosting customers use Outlook or Thunderbird to access their email, and do not regularly use webmail.
Email Connection Issue March 2, 2022
March 2 2022, 1:15 PM – Our email server provider has notified us of an issue that may affect customers using widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does not affect customers hosted on the Plesk hosting server.
March 2 2022, 2:30 PM – Issue resolved.
[Resolved] Email Login Issues 10/5/2021 4:30 PM
10/5/2021 4:30 PM: Our email server provider is investigating some email login issues that are causing some email users to experience login failures. This DOES NOT affect email accounts hosted on our Plesk server.
We are experiencing a degradation in service for Hosted Email customers on cluster B( Inbound/Outbound Mail, IMAP, POP). Our Engineering team has been engaged and they are currently investigating the issue.
More details and updates may be found by clicking the link/button, below…
10/5/2021 4:55 PM: The issue has been resolved.
All the services have recovered successfully and customers will be able to log in[…]
