Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information

      

Outage Notification

[Fixed] Intermittent DSL issue on 8/17/2012

As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.

We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.

We apologize for the inconvenience and thank you for your patience.

Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/

Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.

[Fixed] Queenslake DSL Outage (03-28-2012)

Some DSL customers in the Queenslake area of Williamsburg, VA, area began to experience an outage starting around 7:00 AM today (03-28-2012). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.

Update: 7:55 AM:
The phone company has confirmed the outage and are working on a resolution.  No ETA as of yet.

Update: 3:00PM
All services restored.

[Fixed] Web Hosting Outage

2/9/2012 | 2:45PM
There is a known issue that is causing Web Hosting customers to not be able to connect to their hosted web sites or hosted e-mail accounts. Network engineers are aware of, and working on the problem now. We apologize for the inconvenience. Updates will be posted here and/or available on our automated telephone system (757-253-7621).

2/10/2012 | 6:30PM
Web Hosting has been restored and services are up and running. We will continue to be testing things for the next couple of days. If any web hosting customer notices any issues they should contact our office to report them (757-253-7621). Additional details or instructions for web hosting customers may be posted here in the next few days.

[Fixed] Downtown Williamsburg DSL outage 12/29/11

Some DSL customers in the downtown Williamsburg, VA, area began to experience an outage starting around 4:12 PM today (Dec. 29, 2011). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.

Update 7:00 PM:
Customers reported being able to connect again around 6:00 PM. The outage appears to be resolved.

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