Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information

Outage Notification

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[Resolved] Web Hosting Outage Until Critical PHP Security Updates are Available

2026-10-21 11:15 PM ET – Plesk has provided updates that patch the vulnerable PHP versions. Those updates have now been installed. Hosted websites and services that use PHP are once again available.

2026-10-21 2:00 AM ET – On October 20, 2026, details of two critical remote code execution (RCE) vulnerabilities in PHP, leaked online before their coordinated disclosure and before patches were released. These vulnerabilities are identified by CVE-2026-109618 and CVE-2026-109619. Emergency patches, to the PHP software, are forthcoming.

A Remote Code Execution (RCE) vulnerability means that an attacker can take over an affected server.

PHP is used by many websites, and is required for websites that run WordPress and similar content management systems (CMS).

These vulnerabilities affect Widomaker’s Plesk server that provides website hosting to customers, as well as Widomaker’s own websites and weblog. Additionally, many website contact forms, including Widomaker’s own website contact forms, are PHP based and will be affected.

Due to the extreme severity of this vulnerability, and in order to avoid a full server compromise/breach, we plan to follow the advice of experts and isolate PHP, and the hosted websites that use it, from the Internet. This means that many of the websites we are hosting will go down until the PHP foundation and Plesk provide the necessary updates that will again allow running PHP, publicly on the Internet, safely. This could take several days. Some of Widomaker’s own websites will be affected.

Widomaker’s online ticketing system uses PHP, so that may not be available until updates are made available to us.

Furthermore, older versions of PHP (prior to version 8.2), that are no longer supported by the PHP foundation, may not receive a patch or update to fix the vulnerability. In that case, those web hosting customers who are using older unsupported versions may need to update their websites to use a supported version of PHP before their websites can go online again.

We apologize for the interruption in web hosting service, however, this critical vulnerability requires that we take these steps to protect our server and our customers’ data.

Updates, when available, may be found on our website (on an as available basis), our Facebook page, and our Status Page.

During this time, please try to avoid contacting us unless it is absolutely necessary and urgent, as we will be focusing our limited resources on following the progress of available updates and patches, and installing them once available. If you do need to reach us, email us using our helpdesk address found on our contact page.

[Completed] Email Maintenance Notice: Monday, September 28, 2026 @ 6:00 PM EDT

We have been notified that our email server provider will be performing maintenance during a 4-hour window scheduled for Monday, September 28, 2026, beginning at 6:00 PM EDT.

Email services (POP, IMAP, Webmail) will be unavailable between 6:15 PM and 8:15 PM EDT on Monday, September 28, 2026.

Email services will be intermittent for the remainder of the time. This may be experienced as failed login attempts, slow response times, and other unexpected behavior.

Please follow our email server provider’s status page for progress updates and additional information.

This scheduled maintenance will affect customers who have an @widomaker.com (or @tni.net) email address. Additionally, some business customers using Widomaker’s “Enhanced Email” service, with their own domain name, will also be affected. Customers whose email is hosted on our Plesk servers will NOT be affected.

Thank you for your patience while our provider performs maintenance aimed at improving the security, stability, and resiliency of their platform.

[Completed] Plesk Server Maintenance beginning, Sunday, July 12, 2026, 3:30 AM EDT

AttentionJuly 11 – Due to the recently discovered Januscape security vulnerability (CVE-2026-53359), our server provider will perform maintenance on the hosted environment that provides our Plesk server. Patching for this vulnerability will require a temporary shutdown of our server. The maintenance is scheduled to occur during a 9 hour window beginning at 3:30 AM EDT, early Sunday morning, on July 12, 2026. Our server provider estimates that downtime should be less than an hour, during that window. This downtime will affect customers that use their own custom domain names and have their websites and/or email hosted on our Plesk hosting server.

Since this blog will also be affected, should the need arise and this blog is unavailable, additional updates may be posted on Widomaker’s Facebook page (https://www.facebook.com/widomakercom) or on Widomaker’s Status Page (https://status.widomaker.com/).

July 12 – Maintenance has been completed.

[Resolved] Email Login Issues on Saturday, April 4, 2026

On Saturday, April 4, 2026, we were notified, by our email server provider, that they were experiencing technical issues that affected customers’ ability to login, to check or send email (via Webmail, IMAP, or POP3). These issues may have affected customers who have an @widomaker.com (or @tni.net) email address. Additionally, some business customers using Widomaker’s “Enhanced Email” service, with their own domain name, may have been affected. Customers whose email is hosted on our Plesk servers were NOT affected. Affected customers may have been intermittently unable to log-on, to check or send email, for much of Saturday afternoon. The issues were resolved by Saturday evening. More details, updates, and potentially a future post-incident review, may be found at the below link to the status page of our email server provider…

Cluster B Email Login Issues

[Resolved] Email Issue with SSL/TLS Connections (2/26/2026)

2/26/2026, 11:15 AM – Our email server provider is investigating an email issue related to SSL/TLS connections. This issue may affect @widomaker.com email addresses, and other customers using our Enhanced Email service with their own domain names.

Updates and details may be found at the link below…

Cluster B – Webmail/POP

2/26/2026, 1:50 PM – Engineering has issued a fix and services have returned to normal. This incident is resolved.

Brief Plesk Email Outage on Wednesday, Oct. 29, 2025

On the evening of Wednesday, October 29, 2025, there was a brief email outage, beginning shortly after 5:00 PM ET, for customers with their email hosted on our Plesk server(s). The outage was caused by a Plesk automatic update that required a reconfiguration of our Warden Antispam and Virus protection software. The issue was resolved shortly before 7:30 PM ET.

[Resolved] Email Connection Issue Sept 17 2024

3:00 PM – We are aware of an issue affecting some Widomaker email accounts. Customers who have an @widomaker.com (or @tni.net) email address may be affected. Additionally, some business customers using Widomaker’s “Enhanced Email” with their own domain name, may also be affected. Customers whose email is hosted on our Plesk servers are NOT affected.

Additional details from our server provider may be found at the link/button, below…

Incident Report: Cluster B – Webmail Login, mail client connect

3:30 PM – This incident is now resolved.

[Resolved] DSL Outage in parts of Williamsburg, VA, on July 11, 2023

7/11/2023 2:00 PM ET – There is a telephone company outage affecting some DSL customers in the Williamsburg, VA, area. Customers reported trouble starting shortly after 12:15 PM. The telephone company has not provided an ETR. We are waiting for further updates.

7/11/2023 4:00 PM ET – Affected customers have been able to reconnect since 3:34 PM ET. We are still waiting for an update from the telephone company. If you were affected by this outage and have not reconnected, please power off, and back on, your DSL modem. Contact our office if you are unable to reconnect.

7/12/2023 10:00 AM ET – The telephone company outage has cleared.

Email Server Maintenance on Monday, June 26, 2023

We have received notification from our email server provider of upcoming maintenance. This may affect customers with widomaker.com (or tni.net) email addresses, as well as customers, with their own custom domain names, using our Enhanced Email hosting services. This maintenance will NOT affect customers with email hosted on our Plesk hosting servers.

On Monday, June 26, 2023, from 12:30 p.m. – 3:30 p.m. EDT, we will be performing service migration work and […] improvements. We are expecting 5 to 15 minutes of downtime during the migration as we need to restart our services. Requests made during this downtime window will fail, and you’ll want to reattempt them once services are restored. We do not expect any other service impacts or downtime.

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