Outage Notification
[Resolved] Multiple Email Issues 8/27 (IMAP/POP/Webmail)
Multiple email issues affected some customers, for certain time periods, on 8/27/2020. Continue reading for more details. This post will be organized chronologically from oldest to newest information…
[Resolved] Email Login Issue & Degradation of Service 7/30/2020
7/30/2020 9:30 PM – Issue resolved.
7/30/2020 8:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
[Resolved] Webmail Issue
10/25/2019 6:12 PM ET – The Operations team fixed the stylesheets (CSS) not being able to load for the Webmail interface. Webmail should be expected to render normally, now.
10/25/2019 4:35 PM ET – We have identified an issue where Widomaker e-mail users may experience an issue trying to load their Webmail. The page may not load properly. Updates will be made available at the link button, below, as soon as possible…
[Resolved] Issue with Domain Aliases for Email
Oct 18, 2019 – 1:08 PM ET – Issue resolved.
Oct 18, 2019 – 9:56 AM ET – There is currently an issue affecting customers with @widomaker.com e-mail accounts. In addition to @widomaker.com, e-mail users may also receive e-mail addressed to their account @widowmaker.com and @tni.net. Those domain aliases (widowmaker.com and tni.net) are not currently mapped to their original domains. As a result, users will experience the inability to receive emails at the address of an aliased domain until the issue is resolved. Our e-mail server provider is working on resolving the issue.
Updates on this issue may be found by clicking the button, below…
[Resolved] E-mail Server Issue 8/28/2019
August 28, 2019: We have received the following notification from our e-mail server provider regarding an issue that may prevent sending mail…
[Resolved] E-mail Server Issue 7/18/2019
7/18/2019, 12:45 pm – There is currently an issue affecting e-mail users with widomaker.com e-mail addresses. Updates will be available from the below link…
7/19/2019, 2:00 pm – The issue has been resolved.
[Resolved] DSL Outage in Hampton Roads Area on 2/4/2019
[Updates will be added to the bottom of this post]
2/4/2019 2:00 pm: Verizon has confirmed that there is an outage affecting some DSL customers in the, Hampton Roads area. The outage appears to have started around 4:21 am (ET) on, Monday, February 4th, 2019. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.
2/5/2019 10:00 am: Per Verizon, the outage has cleared. Affected customers were able to reconnect shortly after, 9:00 pm, Monday evening (2/4/2019).
[Resolved] Webmail & Inbound Email Delivery
02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.
Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC
02/02/2019 10:36pm:
Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC
[Resolved 12/14/2018] DSL Outage in Powhatan Secondary Area of Williamsburg
Verizon has confirmed an outage in the area of Powhatan Secondary in, Williamsburg, Virginia. The outage began after power was restored to the area, following the snowy weather and power outages on, Sunday, December 9th, 2018. Verizon has stated they have no ETR (Estimated Time of Resolution), at this time. We are waiting for further updates. We appreciate your patience.
[Update 12/18/2018] We have received an update that Verizon cleared this outage at the end of the day on 12/14/2018. All outage tickets were closed on Verizon’s side. Affected customers have reconnected.
[Resolved] Web Hosting Server Downtime (ServInt to Leaseweb Migration)
Note: Updates will be posted to the top of this page, with the previous messages further down…
[Update 12/26/2018]
The server provider resolved the Plesk license issue on the afternoon of 12/24/2018. The Plesk Control Panel is available, again.
[Update 12:00am 12/8/2018]
The server provider has resolved the mySQL database issues. Websites that use a mySQL database are, again, working properly. There remains a Plesk Control Panel license issue which prevents logging into the Plesk Control Panel to make changes. We have a trouble ticket open for this issue and are waiting for a resolution. With the exception of the license issues, it appears all services on the Plesk6 hosting server are back up and running.
