Announcements
Changes to Paper Billing
For customers that do not use a credit or debit card, but instead receive a paper statement or invoice via US Mail, we are changing when we mail out paper statements. Services have always been paid in advance of the next service period. We had been mailing out paper statements about two weeks before the beginning of the next service period. We will now be mailing out paper statements about a week earlier. This was due, in part, to technical reasons regarding the time it takes to suspend, cancel, or reactivate DSL service and DSL lines of customers that use broadband DSL Internet service.
We ask that any customer who, as a result of this change, or for any other reason, needs a few extra days to pay their bill to please e-mail or call our office so arrangements can be made to accommodate their needs. Also, any customer who would like to adjust the day of the month that statements are sent out or are due may call our office to make that kind of adjustment.
Holiday Hours for Widomaker
Our Christmas / New Years Holiday Hours are as follows:
Christmas
Monday, December 24th: Office Closed – Phone Support 8am to 2pm
Tuesday, December 25th: Office Closed – No Phone Support Hours
Normal Office / Phone Support hours resume on Wednesday, December 26th.
New Years
Monday, December 31st: Office Closed – Phone Support 8am to 2pm
Tuesday, January 1st: Office Closed – No Phone Support Hours
Normal Office / Phone Support hours resume on Wednesday, January 2nd.
56K Dialup Account Changes
Sometime this week (week of Tuesday, Dec. 18th, 2012) we will be making some changes to our 56K dialup services. This should not affect most of our 56K dialup users. However, in some cases, if the user hasn’t connected via dialup recently, they might not be able to log in after the changes take place. In that case, affected users should call our office to have any dialup login issues quickly resolved. These changes do not affect any of our other services such as DSL.
Thanksgiving Hours
In observation of the Thanksgiving Day holiday, we will be closed on Thursday, November 22nd, 2012.
Phone Support hours will be the normal 8am to 8pm on Friday and 10am to 4pm on Saturday, but the office will be closed.
Normal hours will resume on Monday, November 26th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message.
Hurricane Sandy 2012
As Hurricane Sandy approaches, please make sure you have prepared. Visit your local city or county web site for preparedness information. Follow them on Twitter or Facebook. Visit the Ready Virginia site. Make a list of important phone numbers.
Severe weather like Hurricane Sandy can cause power outages, flooding, and other damage which can cause interruptions to your Internet connection. Before that happens, make sure you have alternate methods of getting up to date information and communicating with friends and family. Make sure you have a battery powered radio with fresh batteries. Make sure you have your cell phones charged and have your home and car charger for them.
If you have a land-line telephone at your location, make sure you have a corded (hard-wired) telephone that you can connect. Cordless telephones do not usually work during power outages.
Service and status information from Widomaker can be found on our website (http://home.widomaker.com/), our blog site (http://weblog.widomaker.com/), our Facebook page, our Twitter page, and by calling our office (757-253-7621).
Dominion VA Power info can be found on their Storm Center web page. They are also on Twitter and Facebook.
Once the storm has passed, and if you have power, please report any service problems by contacting our office by telephone or e-mail.
September 3rd 2012 – Office Closed
In observation of the September 3rd Labor Day holiday, we will be closed on Monday, September 3rd, 2012.
Normal hours will resume on Tuesday, September 4th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Walk-in Computer Assistance at the Williamsburg Library
The Williamsburg Regional Library offers walk-in computer assistance. Visit this link for their schedule.
July 4th 2012 – Office Closed
In observation of the July 4th Independence Day holiday, we will be closed on Wednesday, July 4th, 2012.
Normal hours will resume on Thursday, July 5th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Monday May 28, 2012
In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:
Friday May 25th – Normal Support and Office Hours
Saturday May 26th – Phone Support 10am – 4pm | Office Closed as per normal
Sunday May 27th – Phone Support and Office Closed
Monday May 28th – Phone Support and Office Closed
Normal hours will resume on Tuesday May 29th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
We Are Moving!
Our offices will soon be located at 11860 Fishing Point Dr in Newport News, VA. 23606. Just 2 blocks away from our current location. During the next couple of weeks, we will be moving our offices to the new location and our office will be closed for walk-in traffic. If you need to see us in person, please call the support lines at 757-253-7621 and we will assist you by setting up alternate means to be able to see us. Our support lines will remain open during their normal hours of 8am to 8pm Monday through Friday and 10am to 4pm on Saturday.
