Widomaker
[Resolved] Email Connection Issue 6/24/2020 4:00 PM
6/24/2020 4:00 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our operations team has been engaged.
6/24/2020 7:55 PM – Our email server provider has resolved the issue.
Our team has implemented a fix to this issue and all email services should now be operational.
Details and updates may be found by clicking the links/buttons, below…
Upcoming Scheduled Email Maintenance 6/11/2020
Our email server provider has notified us of an upcoming maintenance window starting at 9:00 PM EDT, on June 11th, 2020, with an estimated duration of two (2) hours…
Recently we have been having IMAP issues in Cluster B due to high CPU usage, we will be balancing the IMAP nodes across the cluster. There will be some expected downtime for some users during this time.
This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the button/link, below…
Closing early at 5:00 pm, today, Wed. June 3, 2020.
Our office will be closing a little early, at 5:00 pm, today, Wednesday, June 3rd, 2020.
Memorial Day 2020 Closed
Widomaker will be closed on, Monday, May 25, 2020, for Memorial Day.
[Resolved] Webmail + IMAP connection issue 5/8/2020
5/8/2020 3:50 PM – Incident resolved
This issue is now resolved and all email services have been restored
5/8/2020 1:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are currently investigating an issue with our Cluster B email service. Some users may experience trouble accessing their webmail or IMAP connections at this time.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Email/Webmail/IMAP Issue 5/7/2020
5/7/2020 5:35 PM – The issue has been resolved.
The email services on the cluster are fully functional.
This incident is now resolved.
5/7/2020 3:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Email Server Authentication Issue 4/28/2020
4/28/2020 6:00 PM – The issue has been resolved.
4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.
Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Power Outage 4/13/2020
4/13/20 12:31 PM: Power is out at our work-from-home office. As a result, telephone support will be unavailable until it returns.
Please leave a message, or send an email, if you need to reach us. Response time may be delayed. Thank you for your understanding.
4/13/20 1:05 PM: Power has been restored.
[Resolved] Email Server Authentication Issue 4/4/2020
3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Details and updates may be found by clicking the links/buttons, below…
Cluster B – IMAP/POP/SMTP/Webmail
6:37 PM – This incident has been resolved.
Upcoming Email Maintenance 4/1/2020 9:00 PM
Our mail server provider has scheduled maintenance for, 9:00 PM, Tuesday, Eastern Time (ET).
Email users may be impacted when accessing mail via IMAP or Webmail.
During the maintenance window, impacted users can attempt reconnecting to the hosted email service to continue services.
This maintenance only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.
Updates may be found by clicking the link/button, below…
