Outage
Scheduled Server Maintenance, Saturday and Sunday, 10/4/2014 – 10/5/2014
We have been informed by our data center, and server provider, that they will be performing maintenance on the nodes that several of our servers are using. This will require them to shut down several of our servers for a brief time.
Plesk6 Hosting Server Issue
Early this morning the Plesk6 virtual hosting server appeared to be under heavy load & responding slowly. We opened a trouble ticket with our data center and server provider to investigate.
The Plesk6 server was up and running properly again before 10:00am.
Our provider believes the underlying cause is hardware related. They have scheduled a service window tonight (10/1/2014), and early tomorrow morning (10/2/2014), during off peak hours, to migrate the Plesk6 server to different hardware. The migration is scheduled to start after midnight, tonight.
The server will be unavailable during the migration to new hardware. Because of the large amount of data that needs to be transferred, the migration may take several hours.
[Resolved] Phone Company Outage Affecting DSL Customers beginning on 3/23
{Resolved] Storm Related DSL Outage in the Governor’s Land/Two Rivers Area of Williamsburg
The telephone company has confirmed that there is a DSL outage in the areas along Route 5 by Governor’s Land, Two Rivers, and Chickahominy Riverfront Park, in Williamsburg, VA. The outage began on Friday, February 21, 2014, at 12:42PM ET, when the recent strong storm passed over the area, causing downed trees and power outages.
The telephone company is currently working to resolve the matter, and will update us as soon as they have completed repairs. At this time the telephone company has not provided an ETR (estimated time of repair).
Update 6:55PM ET:
Customers have been able to connect again beginning around 6:24PM ET.
[Resolved] DSL Outage in Kingsmill and Busch Corporate Center Area on 2/6
As of, 2/6/2014, there is a Verizon outage affecting the telephone company DSLAM or Remote Terminal equipment that services DSL connections in the Busch Corporate Center and Kingsmill areas of Williamsburg, VA. Verizon is aware of the issue and is working to get it resolved. Verizon hasn’t provided an ETR (Estimated Time of Repair) at this time.
Update 2/7/2014 1:00PM:
Customers began connecting again around 8:00AM. Per Verizon, the outage has just been cleared. They’ve advised to have end users powercycle their modem and re-test the connection. Customers who still have trouble should contact us immediately.
[Resolved] Mail & Web Server Maintenance 12/28/2013
As of 3:55PM ET, on 12/28/2013, Widomaker is performing emergency maintenance and repairs on one of our servers. While this maintenance is going on, some services may be occasionally unavailable.
The services that may be affected are…
- Incoming and outgoing mail service for widomaker.com e-mail accounts (mail.widomaker.com and smtp.widomaker.com).
- Widomaker’s web page (www.widomaker.com and home.widomaker.com)
We are working on repairs as quickly as possible and hope to have these services restored soon.
Updates may be found here on Widomaker’s weblog (http://weblog.widomaker.com).
Update 5:55PM: Services have been restored.
DSL outage in Williamsburg on 10/23 [Resolved]
As of 8AM, Wednesday, Oct 23rd, there is a known issue affecting some DSL customers in certain parts of the Williamsburg, VA, area.
[Resolved 8/18] DSL outage in Williamsburg on 8/17
As of 7PM, Saturday, Aug 17th, there is known issue affecting some DSL customers in certain parts of the Williamsburg, VA, area.
[Completed] Scheduled Downtime Sunday August 25th 2013
Widomaker has scheduled some planned downtime for, Sunday, August 25th, 2013, in order to perform maintenance and relocate several servers to a new data center. Click “Read the Rest of This Entry” for details and updates…
[Fixed] Intermittent DSL issue on 8/17/2012
As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.
We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.
We apologize for the inconvenience and thank you for your patience.
Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/
Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.
