Outage Notification
[Resolved] Web Hosting Server Downtime (ServInt to Leaseweb Migration)
Note: Updates will be posted to the top of this page, with the previous messages further down…
[Update 12/26/2018]
The server provider resolved the Plesk license issue on the afternoon of 12/24/2018. The Plesk Control Panel is available, again.
[Update 12:00am 12/8/2018]
The server provider has resolved the mySQL database issues. Websites that use a mySQL database are, again, working properly. There remains a Plesk Control Panel license issue which prevents logging into the Plesk Control Panel to make changes. We have a trouble ticket open for this issue and are waiting for a resolution. With the exception of the license issues, it appears all services on the Plesk6 hosting server are back up and running.
[Resolved] Mail Sending Issue 1:30PM 10/30/2018
Our e-mail server provider has posted a status update regarding a mail sending issue. They are currently working to resolve the issue…
Investigating – We are experiencing mail delivery issue at this time and are actively investigating the problem. We will post additional information as we receive it.
Oct 30, 17:45 UTC
Update 4:00PM:
Our team has resolved the issues affecting our spam filtering service in both Cluster A and B.
All services are now back on-line for both Clusters.
Oct 30, 2018 – 19:54 UTC
[Resolved] DSL Outage in Williamsburg Area on 9/24/2018
[Updates will be added to the bottom of this post]
9/24/2018 4:00 PM – Verizon has confirmed that there is an outage affecting some DSL customers in the, Williamsburg, VA, area. The outage appears to have started around 1:30PM ET on, Monday, September 24th, 2018. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.
9/25/2018 10:00 AM – Affected customers have been able to reconnect, beginning late last night, and early this morning. We’re still waiting for confirmation from Verizon that the outage has been cleared. Affected customers may have to power off, and back on, their modem and router equipment, in order to reconnect.
9/26/2018 – We haven’t received any official word from Verizon that the outage has cleared, but we are assuming it has, because all affected customers have been able to reconnect as of the morning of 9/25.
Hurricane Florence Info & Instructions, if you Experience a Storm Related Issue or Outage
[Completed!] Current Status of the E-mail Migration of 2018
(Updates will be added to the bottom of this post)
We are still making progress, and getting closer to completing the previously announced e-mail migration.
We will use this weblog (blog) post, here, to communicate the status of the migration, as progress is made. Once the migration is complete, we will post that information, here, and rename the title of this post to indicate the migration is complete. The migration IS NOT complete until we have made that announcement, here. Do not make any changes to your e-mail settings until we have announced that the migration is complete.
[Resolved] Wilma E-mail Server Outage 8/11/2018
[Updates will be added to the bottom of this post]
On Saturday, August 11, 2018, one of Widomaker’s servers began suffering an outage. We have contacted the server provider to report the issue and are waiting on a response.
Plesk Web Hosting Server Network Issues on 7/9/2018
On the evening of, Monday, 7/9/2018, some customers, with domains hosted on Widomaker’s Plesk hosting server, may have experienced slowness, or the temporary inability to reach their hosted website. This was caused by a network issue at the server and network provider. They reported they were under a DoS [Denial-of-Service] attack, They resolved the issue later in the evening.
[Resolved] DSL Outage in Williamsburg Area on 5/11/2018
[Updates will be added to the bottom of this post]
Based on recent trouble reports, it appears there is a telephone company outage that is affecting most DSL Internet customers in the, Williamsburg, VA, area. The outage appears to have started around, 5:00PM, on Friday, May 11th, 2018.
[Resolved] Partial Network Outage (RDU Datacenter)
As of 5:30pm, on Thursday, January 18th, 2018, one of Widomaker’s server providers has experienced an unexpected network outage at one of their datacenters. They are aware of the issue and are working to resolve the outage.
Plesk Web Hosting Server Network Issue on 12/11/17
As of about, 3:00pm ET, on Dec. 11, 2017, Widomaker’s Plesk web hosting server, that provides services to customers using their own domain names to host web pages and/or e-mail, is experiencing a partial network-related service issue. This issue only affects web hosting customers using Widomaker’s Plesk hosting server. The server and network provider has provided the following information:
We appear to be experiencing a partial network-related service issue that is service affecting for some customers. We are aware of the problem and are busy trying to get it to resolution. Our technicians will provide further details once the issue has been resolved. Our number one priority is completely restoring service to optimal levels for you and any other affected party. We sincerely apologize for any problems this issue is causing for you and want to assure you that we are on top of it.
Affected customers may be unable to open their web site, or access e-mail, until the issue is resolved. We apologize for the inconvenience and hope that the server provider resolves the network issue quickly.
