Support / Office Closed Monday January 2nd 2012
In observation of the New Years Day holiday weekend, our hours of operation for our offices are as follows:
Friday December 30th – Normal Support and Office Hours
Saturday December 31st – Phone Support 10am – 2pm | Office Closed
Sunday January 1st – Phone Support and Office Closed
Monday January 2nd – Phone Support and Office Closed
Normal hours will resume on Tuesday January 3rd.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Monday December 26th 2011
In observation of the Christmas Day holiday weekend, our hours of operation for our offices are as follows:
Friday December 23rd – Normal Support and Office Hours
Saturday December 24th – Normal 10am – 2pm Phone Support – Office Closed
Sunday December 25th – Phone Support and Office Closed
Monday December 26th – Phone Support and Office Closed
Normal hours will resume on Tuesday December 27th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Say “NO” to Internet Censorship
The US Congress is considering America’s first system for censoring the Internet. Despite public outcry, the Internet Censorship bill could pass at any time. If it does, the Internet and free speech will never be the same.
SAY “NO” TO INTERNET CENSORSHIP
Please take a few minutes to learn more and contact your elected officials to oppose the Stop Online Piracy Act (SOPA) and the PROTECT IP Act (PIPA). Use the links below…
http://americancensorship.org/
https://www.eff.org/deeplinks/2011/11/protect-ip-act-very-real-very-bad-call-now-block-it
https://wfc2.wiredforchange.com/o/9042/p/dia/action/public/?action_KEY=8173
Learn more about these and similar issues by visiting the Electronic Frontier Foundation (EFF)
This video helps to explain the issues with these bills…
Support / Office Closed Thursday November 24th 2011
In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed. Phone support will be available on Friday, November 25th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Larger mailbox sizes for Hosting customers!
We are happy to announce that effective immediately, all customers subscribed to the Bronze hosting package will now have 100MB mailbox sizes. Any customers that subscribe to Silver or Gold hosting packages will now have 1000MB mailbox sizes. All hosting customers have been given this free upgrade. For this upgrade to take effect for current hosting customers, customers must call our support line at 757-253-7621 to take advantage of this upgrade.
[Fixed] Phone Outage affecting DSL in 757 Area Code 9/19/11
Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.
9/19/11 11:30 pm: No ETR as of yet. Have been told that Phone Technicians are working the trouble.
9/20/11 7:30 am: No ETR as of yet. Added status on support line (757-253-7621, option 2).
9/20/11 3:00 pm: We are still expecting an update from the phone company, shortly. However, some customers have reported that their service started working again just before 3:00 pm. You may need to power cycle your DSL modem and router equipment in order to reconnect. We will provide another update once we hear more from the phone company.
9/20/11 6:00 pm: The phone company reports that the outage has now cleared.
Support / Office Closed Monday September 5th 2011
In observation of the Labor Day holiday weekend, our hours of operation for our offices are as follows:
Saturday September 3rd – Normal 10am – 4pm Phone Support – Office Closed
Sunday September 4th – Phone Support and Office Closed
Monday September 5th – Phone Support and Office Closed
Normal hours will resume on Tuesday September 6th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Fixed] Phone Outage affecting DSL in 757 Area Code 8/9/11
Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.
8/9/11 9:00a: No ETR as of yet. Have been told that Phone Technicians are working the trouble.
8/9/11 11:50a: Verizon has a fiber cable cut in the 757 area code. Cable is being restored, but still no ETR.
8/9/11 6:20p: NOW WORKING – Verizon has repaired the fiber cable cut.
[Fixed] DSL Outage in Williamsburg 8/3/11
There is a known outage in the Williamsburg area near Centerville and Longhill Road. This outage is caused by a fiber cut at that location. The fiber repair should be restored before noon on Thurs. We will keep this post and support lines updated.
8/4/11 2:30pm: Repair complete
[Fixed] DSL Outage Williamsburg 07/26/2011
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
7/26/11 7:00p: No ETR as of yet. Have been told that Network Engineers are working the trouble.
7/27/11 1:22p: The phone company has found the faulty equipment is working to repair/replace it. We do not have an ETR yet, but will keep this post and the voice system up-to-date with any information we get as we get it.
7/27/11 4:00p: Outage looks to be cleared.
Support the EFF!
