4/13/20 12:31 PM: Power is out at our work-from-home office. As a result, telephone support will be unavailable until it returns.
Please leave a message, or send an email, if you need to reach us. Response time may be delayed. Thank you for your understanding.
4/13/20 1:05 PM: Power has been restored.
3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Users will experience issues with authenticating themselves for the hostedemail service on cluster B. As a result, they may not be able to pull any new mail, send new mail, or access webmail altogether.
Details and updates may be found by clicking the links/buttons, below…
6:37 PM – This incident has been resolved.
Our mail server provider has scheduled maintenance for, 9:00 PM, Tuesday, Eastern Time (ET).
Email users may be impacted when accessing mail via IMAP or Webmail.
During the maintenance window, impacted users can attempt reconnecting to the hosted email service to continue services.
This maintenance only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.
Updates may be found by clicking the link/button, below…
Widomaker’s office will be closing early, at noon, on Wednesday, April 1st, 2020. We will reopen on Thursday.
3/9/2020 3:37 PM – Our email server provider is investigating an issue where some users may experience trouble accessing their mailbox via Webmail, POP, and IMAP.
This issue only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.
More information, and updates, may be found by clicking the button, below…
3/9/2020 4:58 PM – This incident has been resolved.
11:22 am – We are currently experiencing an issue with our Personal Email (@widomaker.com email addresses) and Hosted Email Pro server. Plesk Standard Email is not affected.
Client Impact: Inbound mail will be delayed. Some users may also face intermittent slowness to login to Webmail/IMAP/POP services.
Updates regarding this issue may be found by clicking the button, below…
5:13 pm – The delays with inbound Email, as well as the intermittent slowness, have been resolved.
Our mail server provider has scheduled maintenance for, Saturday, February 8, 2020, 12:00 AM – 1:00 AM EST.
Users may experience intermittent outages and/or delays during that time.
This is just a quick note to remind customers to be vigilant when reading email.
In recent days there has been an increase in malware attacks by a family of malware, and cybercrime operation, known as Emotet.  The Cybersecurity and Infrastructure Security Agency (CISA) recently posted an update regarding Increased Emotet Malware Activity. 
Some main points, to be aware of, include…
We have received notice of some upcoming planned maintenance periods on our email platform. This will affect email customers using our Personal Email service, with widomaker.com (or tni.net) addresses, as well as any customers who use our Hosted SMB E-mail or Enhanced Email services. Customers who use our Standard Email service, which is hosted and managed on our Plesk hosting servers, are not affected.
Users may notice brief email interruptions, or blips, during the maintenance windows. The maintenance windows are listed, below…