Announcements
Upcoming Scheduled Email Maintenance 7/9/2020
Our email server provider has notified us of an upcoming maintenance window starting at 12:00 AM EDT, on July 9th, 2020, with an estimated duration of six (6) hours…
Please be informed that we will be performing a code deployment to improve stability and rebalancing in Cluster A & B. During the time of the maintenance period, you may experience minor service interruption for a short period of time.
This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the buttons/links, below…
Netgear Router Vulnerabilities
Multiple Netgear router models contain vulnerabilities that a remote attacker can exploit to take control of an affected device. Widomaker does not provide Netgear routers with our service, however, many of our customers may have purchased one, themselves, to use with their Internet service. If you are using one of the affected Netgear models, you should update or replace the device, immediately. Please continue reading to determine if your Netgear router model is affected…
[Resolved] Email Connection Issue 6/24/2020 4:00 PM
6/24/2020 4:00 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our operations team has been engaged.
6/24/2020 7:55 PM – Our email server provider has resolved the issue.
Our team has implemented a fix to this issue and all email services should now be operational.
Details and updates may be found by clicking the links/buttons, below…
Upcoming Scheduled Email Maintenance 6/11/2020
Our email server provider has notified us of an upcoming maintenance window starting at 9:00 PM EDT, on June 11th, 2020, with an estimated duration of two (2) hours…
Recently we have been having IMAP issues in Cluster B due to high CPU usage, we will be balancing the IMAP nodes across the cluster. There will be some expected downtime for some users during this time.
This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the button/link, below…
Closing early at 5:00 pm, today, Wed. June 3, 2020.
Our office will be closing a little early, at 5:00 pm, today, Wednesday, June 3rd, 2020.
Memorial Day 2020 Closed
Widomaker will be closed on, Monday, May 25, 2020, for Memorial Day.
[Resolved] Webmail + IMAP connection issue 5/8/2020
5/8/2020 3:50 PM – Incident resolved
This issue is now resolved and all email services have been restored
5/8/2020 1:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are currently investigating an issue with our Cluster B email service. Some users may experience trouble accessing their webmail or IMAP connections at this time.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Email/Webmail/IMAP Issue 5/7/2020
5/7/2020 5:35 PM – The issue has been resolved.
The email services on the cluster are fully functional.
This incident is now resolved.
5/7/2020 3:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
We are investigating an issue where users on Cluster B may experience trouble logging into their webmail or accessing their mailbox via an IMAP connection.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Email Server Authentication Issue 4/28/2020
4/28/2020 6:00 PM – The issue has been resolved.
4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.
Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Power Outage 4/13/2020
4/13/20 12:31 PM: Power is out at our work-from-home office. As a result, telephone support will be unavailable until it returns.
Please leave a message, or send an email, if you need to reach us. Response time may be delayed. Thank you for your understanding.
4/13/20 1:05 PM: Power has been restored.
