[Resolved] DSL Outage in the First Colony/Route 5 Area of Williamsburg
October 12 2020: Beginning about 12:30 PM ET, on Monday, October 12th, 2020, DSL customers, in the area of First Colony, and areas near Route 5, close to Jamestown, in Williamsburg, were unable to connect to DSL. The telephone company has confirmed there is an outage, in that area, that is affecting DSL service. The most recent update suggests they are still investigating the cause…
10/12/2020 16:57 EDT NEED TECH TO INVESTIGATE TCP AND ABCU CARD IN ALARM 1 Alarm On 1 OC3 Facility SHDSL
[Resolved] Email Issue 9/28/2020
9/28/2020 2:15 PM – Our email server provider is currently investigating an issue that could affect some customers with widomaker.com or tni.net email addresses, in addition to customers using Hosted Email Pro Enhanced Email…
Two Factor Authentication is Available for Email
This is just a reminder that Two Factor Authentication (2FA) is available to protect widomaker.com personal email accounts, and Hosted Email Pro Enhanced Email accounts. Contact us if you need help enabling 2FA.
Office Closed or Reduced Hours on Mon. Sept. 21st, Wed. Sept. 23rd, Mon. Sept. 28th, & Tue. Sept 29th, 2020
Our office will be closed on, Monday, September 21st, 2020.
On Wednesday, September 23rd, 2020, our office hours will be reduced. Our office will be closed between 1:00 PM and 4:00 PM.
On the following Monday, September 28th, 2020, our office hours will be reduced. Our office will close at 3:30 PM.
On the following Tuesday, September 29th, 2020, our office will be closed.
All services will remain online and monitored.
Closed on Monday, September 7, 2020 (Labor Day)
Widomaker’s office will be closed on Monday, September 7, 2020 (Labor Day).
[Resolved] Multiple Email Issues 8/27 (IMAP/POP/Webmail)
Multiple email issues affected some customers, for certain time periods, on 8/27/2020. Continue reading for more details. This post will be organized chronologically from oldest to newest information…
Closed on Tue Aug 25 2020, Limited Hours the Rest of the Week
Our office will be closed on, Tuesday, August 25th, 2020. The remainder of the week, business hours will be limited, and subject to change.
If you need to reach us during this time, please send us an email, or leave us a detailed telephone message. A representative will reply to your message as soon as possible.
All services will remain online and monitored.
Plesk Hosting Server Certificate Renewal (2020)
The following announcement only affects customers who host their own domain name on our Plesk hosting server.
We have renewed our SSL/TLS security certificate for our Plesk hosting server. This renewed certificate will be used for connections to the Plesk server and the Plesk Control Panel. This includes FTPS and email connections (POP3, IMAP, SMTP). We will be enabling this renewed certificate early next week, which is the week beginning on, Monday, August 17, 2020.
[Resolved] Email Login Issue & Degradation of Service 7/30/2020
7/30/2020 9:30 PM – Issue resolved.
7/30/2020 8:30 PM – Our email server provider is experiencing an issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Upcoming Scheduled Email Maintenance 7/9/2020
Our email server provider has notified us of an upcoming maintenance window starting at 12:00 AM EDT, on July 9th, 2020, with an estimated duration of six (6) hours…
Please be informed that we will be performing a code deployment to improve stability and rebalancing in Cluster A & B. During the time of the maintenance period, you may experience minor service interruption for a short period of time.
This may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Details may be found by clicking the buttons/links, below…
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