Upcoming Plesk Hosting Server Migration & Upgrade (March 2019)
During the month of March (2019), we plan to migrate our Plesk web hosting servers to a new server provider on updated hardware. We will also be upgrading the server software, including the operating system, LAMP software (including PHP), and the Plesk Control Panel.
[Resolved] DSL Outage in Hampton Roads Area on 2/4/2019
[Updates will be added to the bottom of this post]
2/4/2019 2:00 pm: Verizon has confirmed that there is an outage affecting some DSL customers in the, Hampton Roads area. The outage appears to have started around 4:21 am (ET) on, Monday, February 4th, 2019. Verizon has not provided an ETR (Estimated Time of Resolution), at this time, and we are waiting for an update. We appreciate your patience.
2/5/2019 10:00 am: Per Verizon, the outage has cleared. Affected customers were able to reconnect shortly after, 9:00 pm, Monday evening (2/4/2019).
[Resolved] Webmail & Inbound Email Delivery
02/02/2019 9:07pm: Our e-mail server provider has posted a status update regarding an e-mail issue.
Investigating – We are currently experiencing intermittent issues with Cluster B on our Hosted Email platform. Users may experience issues logging in and using our Webmail interface, and with receiving email via external IMAP / POP connections. We will update you as soon as we have more information on the matter.
Feb 3, 2019 – 02:07 UTC
02/02/2019 10:36pm:
Resolved – Our Operations team has now resolved the intermittent issues we were having on Cluster B so full functionality and service has now been restored to the Webmail interface and inbound email delivery.
Feb 03, 2019 – 03:36 UTC
Closing at Noon on, Tuesday, January 22, 2019
Widomaker will be closing at 12:00 pm (noon) on, Tuesday, January 22, 2019. We will be open between 10:00 am and 12:00 pm (noon) on this Tuesday.
Upcoming Holiday Hours
Please find our upcoming holidays hours, for the end of 2018, below…
[Resolved 12/14/2018] DSL Outage in Powhatan Secondary Area of Williamsburg
Verizon has confirmed an outage in the area of Powhatan Secondary in, Williamsburg, Virginia. The outage began after power was restored to the area, following the snowy weather and power outages on, Sunday, December 9th, 2018. Verizon has stated they have no ETR (Estimated Time of Resolution), at this time. We are waiting for further updates. We appreciate your patience.
[Update 12/18/2018] We have received an update that Verizon cleared this outage at the end of the day on 12/14/2018. All outage tickets were closed on Verizon’s side. Affected customers have reconnected.
[Resolved] Web Hosting Server Downtime (ServInt to Leaseweb Migration)
Note: Updates will be posted to the top of this page, with the previous messages further down…
[Update 12/26/2018]
The server provider resolved the Plesk license issue on the afternoon of 12/24/2018. The Plesk Control Panel is available, again.
[Update 12:00am 12/8/2018]
The server provider has resolved the mySQL database issues. Websites that use a mySQL database are, again, working properly. There remains a Plesk Control Panel license issue which prevents logging into the Plesk Control Panel to make changes. We have a trouble ticket open for this issue and are waiting for a resolution. With the exception of the license issues, it appears all services on the Plesk6 hosting server are back up and running.
Thanksgiving 2018
Widomaker will be closed for Thanksgiving on, Thursday, November 22nd, and Friday, November 23rd, 2018. We wish everyone a very happy Thanksgiving and holiday weekend! We will be checking telephone messages, several times, during the day, on Friday. If you have a service related issue, please leave a detailed message.
DNS Server Migration
Widomaker will be migrating our DNS servers to a new DNS server provider, over the next several days. This should not have an effect on any customers. However, we are posting this notice in case of any unexpected side-effects.
Opening Late on, Monday, November 19th, 2018
We will be closed opening in the late afternoon on, Monday, November 19th, 2018.
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