Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
Widomaker and Internet related news or information
Advertisement

Announcements

CISPA, the Privacy-Invading Cybersecurity Spying Bill, is Back in Congress

A coalition of Internet advocacy organizations and individuals are launching a week of action to combat the CISPA, the Cyber Intelligence Sharing and Protection Act.

Please take a moment to learn more about why CISPA is a bad idea, then send a message to your Representatives asking them to oppose this bill. Visit the sites below for more information…

http://www.cispaisback.org/

https://www.eff.org/deeplinks/2013/02/cispa-privacy-invading-cybersecurity-spying-bill-back-congress

https://www.eff.org/deeplinks/2013/03/week-action-opposing-cispa

https://action.eff.org/o/9042/p/dia/action/public/?action_KEY=9048

Changes to Paper Billing

For customers that do not use a credit or debit card, but instead receive a paper statement or invoice via US Mail, we are changing when we mail out paper statements. Services have always been paid in advance of the next service period. We had been mailing out paper statements about two weeks before the beginning of the next service period. We will now be mailing out paper statements about a week earlier. This was due, in part, to technical reasons regarding the time it takes to suspend, cancel, or reactivate DSL service and DSL lines of customers that use broadband DSL Internet service.

We ask that any customer who, as a result of this change, or for any other reason, needs a few extra days to pay their bill to please e-mail or call our office so arrangements can be made to accommodate their needs. Also, any customer who would like to adjust the day of the month that statements are sent out or are due may call our office to make that kind of adjustment.

Holiday Hours for Widomaker

Our Christmas / New Years Holiday Hours are as follows:

Christmas

Monday, December 24th: Office Closed – Phone Support 8am to 2pm

Tuesday, December 25th: Office Closed – No Phone Support Hours

Normal Office / Phone Support hours resume on Wednesday, December 26th.

New Years

Monday, December  31st: Office Closed – Phone Support 8am to 2pm

Tuesday, January 1st: Office Closed – No Phone Support Hours

Normal Office / Phone Support hours resume on Wednesday, January 2nd.

56K Dialup Account Changes

Sometime this week (week of Tuesday, Dec. 18th, 2012) we will be making some changes to our 56K dialup services. This should not affect most of our 56K dialup users. However, in some cases, if the user hasn’t connected via dialup recently, they might not be able to log in after the changes take place. In that case, affected users should call our office to have any dialup login issues quickly resolved. These changes do not affect any of our other services such as DSL.

Thanksgiving Hours

In observation of the Thanksgiving Day holiday, we will be closed on Thursday, November 22nd, 2012.

Phone Support hours will be the normal 8am to 8pm on Friday and 10am to 4pm on Saturday, but the office will be closed.

Normal hours will resume on Monday, November 26th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message.

Hurricane Sandy 2012

As Hurricane Sandy approaches, please make sure you have prepared. Visit your local city or county web site for preparedness information. Follow them on Twitter or Facebook. Visit the Ready Virginia site. Make a list of important phone numbers.

Severe weather like Hurricane Sandy can cause power outages, flooding, and other damage which can cause interruptions to your Internet connection. Before that happens, make sure you have alternate methods of getting up to date information and communicating with friends and family. Make sure you have a battery powered radio with fresh batteries. Make sure you have your cell phones charged and have your home and car charger for them.

If you have a land-line telephone at your location, make sure you have a corded (hard-wired) telephone that you can connect. Cordless telephones do not usually work during power outages.

Service and status information from Widomaker can be found on our website (http://home.widomaker.com/), our blog site (http://weblog.widomaker.com/), our Facebook page, our Twitter page, and by calling our office (757-253-7621).

Dominion VA Power info can be found on their Storm Center web page. They are also on Twitter and Facebook.

Once the storm has passed, and if you have power, please report any service problems by contacting our office by telephone or e-mail.

September 3rd 2012 – Office Closed

In observation of the September 3rd Labor Day holiday, we will be closed on Monday, September 3rd, 2012.

Normal hours will resume on Tuesday, September 4th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

July 4th 2012 – Office Closed

In observation of the July 4th Independence Day holiday, we will be closed on Wednesday, July 4th, 2012.

Normal hours will resume on Thursday, July 5th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Support / Office Closed Monday May 28, 2012

In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:

Friday May 25th – Normal Support and Office Hours
Saturday May 26th
– Phone Support 10am – 4pm | Office Closed as per normal
Sunday May 27th – Phone Support and Office Closed
Monday May 28th – Phone Support and Office Closed

Normal hours will resume on Tuesday May 29th.

All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

Search Google
Follow Us

Support the EFF!
Support the EFF
Please support the EFF. They fight for your digital rights, and the rights of smaller ISPs, like Widomaker.
Net Neutrality Alert
Red Alert for Net Neutrality
Welcome
This site was setup to help communicate with customers on Widomaker services and network outages/upgrades.
* Widomaker is a participant in the Amazon Services LLC Associates Program, and other similar affiliate advertising programs, designed to provide a means for sites to earn advertising fees by advertising and linking to online merchants.
Archives