[Fixed] DSL Outage – WMBG/NN/Hampton
[12:01pm] Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible. At this time there is no ETR. We will keep everyone posted once we get more info.
[1:57pm] Service was restored!
Support / Office Closed Monday September 6th 2010
In observation of the Labor Day holiday weekend, our offices and support lines will be closed. We will reopen Tuesday, September 7th, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[Fixed] DSL Outage – Williamsburg Area
[3:20pm] Around 1:15pm we started to get reports of no internet access. It seems that there was an accident around the Williamsburg Area Transit station that has caused this outage along with phone line troubles. At this time we have no ETR.
[4:52pm] Phone company repair has restored service to 80%.
[6:10pm] Some customers may still have problems. Est. time for repair is 6am Wed. due to a OC-192 Fiber-Cut around the Busch Gardens area. Techs are on-site and moving forward on repairs.
More info can be found on this outage via VaGazette Website.
Support / Office Closed Monday July 5th 2010
In observation of the Independence Day holiday weekend, our offices and support lines will be closed. We will reopen Tuesday, July 6, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[FIXED] DSL Outage in Denbigh, Newport News
Some users may be seeing slow internet speeds or not able to surf at all. The phone company is aware of this problem and are working to get it fixed as quick as possible.
Update 6/7/10 1:35pm: Phone company has a network switch problem that is effecting DSL and phone service. At this time there is no ETR. We will keep everyone posted.
Support / Office Closed Memorial Day
In observation of the Memorial Day holiday, our offices and support lines will be closed. We will reopen Tuesday, June 1, at our normal 8am EST. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Office Phones
If you are trying to call our office, the phones are currently down. We have the phone company working on the issue. You can also email us for a quicker response. Thank you for your patience and we apologize for the inconvenience.
UPDATE: 12:05pm – Phone company is reporting a possible Fiber cut in our office park. Crews are on-site working on the problem.
UPDATE: 12:50pm – Fiber cut repaired and phone lines restored.
Winter Storm Power outage
As of Feb 1, at 1pm – Va Power is replacing power to our call center. But have been told it could be another 6-8hr before power has been restored due to the winter storm. Support staff is checking voicemail from a remote location until we loose power to our phone system. You may also send us email and someone will reply as soon as possible. We do apologize for the inconvenience.
Update 2:45pm – Remote phone system is down do to power outage. Voicemail is still working. Please feel free to leave a message or send email to helpdesk @ widomaker.com. Not sure how much longer voicemail will stay up on backups.
Update 6:30pm – Voicemail and phone system lost power. The only way to get a hold of us now is via email. We will keep this blog updated.
Update 7:30pm – Phones and power restored
NEW! Basic Website Design
We are please to announce a new service for our businesses. Widomaker now offers basic website design. Our preferred platform for development is WordPress. WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins. WordPress is limited only by your imagination and we can help you bring your vision to life. For more information, please visit http://www.widomaker.com/basic-web-design.html
NEW! Wido-Sat Xtreme
Wido-Sat Xtreme offers high speed internet satellite technology to download data at broadband speed to all contiguous 48 states. Wido-Sat Xtreme systems can be installed in a matter of hours.
We believe our hybrid technology provides a better experience to internet users because of the simplicity of our system. Whereas others in the satellite business rely on complex and expensive two-way transmission equipment, we believe that utilizing your telephone line as a request path to the internet affords us these advantages:
Our exclusive modem/router combo utilizes the 2nd generation DVB-S2 satellite modulation standard, providing 30% more efficiency than earlier modems or quirky PCI cards. Click here for more information.
Support the EFF!
