[Resolved] Email Server Authentication Issue 4/28/2020
4/28/2020 6:00 PM – The issue has been resolved.
4/28/2020 12:30 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Investigating – We are currently experiencing an issue that is impacting (IMAP, POP, Cluster B, Webmail). We’re experiencing authentication problems in cluster B that may affect end users, our operations team is investigating.
Client Impact: Some users might experience authentication issues when attempting to access POP, IMAP and webmail services.
Details and updates may be found by clicking the links/buttons, below…
[Resolved] Email Server Authentication Issue 4/4/2020
3:32 PM – Our email server provider is experiencing an authentication issue that may affect widomaker.com email accounts, as well as Hosted Email Pro Enhanced Email accounts. Plesk email accounts are NOT affected.
Details and updates may be found by clicking the links/buttons, below…
Cluster B – IMAP/POP/SMTP/Webmail
6:37 PM – This incident has been resolved.
Upcoming Email Maintenance 4/1/2020 9:00 PM
Our mail server provider has scheduled maintenance for, 9:00 PM, Tuesday, Eastern Time (ET).
Email users may be impacted when accessing mail via IMAP or Webmail.
During the maintenance window, impacted users can attempt reconnecting to the hosted email service to continue services.
This maintenance only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.
Updates may be found by clicking the link/button, below…
[Resolved] Email Trouble 3/9/2020
3/9/2020 3:37 PM – Our email server provider is investigating an issue where some users may experience trouble accessing their mailbox via Webmail, POP, and IMAP.
This issue only has the potential to affect customers with widomaker.com, or tni.net, email addresses, or business customers using Hosted Email Pro – Enhanced Email. Plesk Standard Email is not affected.
More information, and updates, may be found by clicking the button, below…
Cluster B webmail/pop/imap not working
3/9/2020 4:58 PM – This incident has been resolved.
[Resolved] Inbound Mail Delay & Intermittent Login Issues 2/17/2020
11:22 am – We are currently experiencing an issue with our Personal Email (@widomaker.com email addresses) and Hosted Email Pro server. Plesk Standard Email is not affected.
Client Impact: Inbound mail will be delayed. Some users may also face intermittent slowness to login to Webmail/IMAP/POP services.
Updates regarding this issue may be found by clicking the button, below…
5:13 pm – The delays with inbound Email, as well as the intermittent slowness, have been resolved.
Upcoming Email Maintenance (Feb 8 2020)
Our mail server provider has scheduled maintenance for, Saturday, February 8, 2020, 12:00 AM – 1:00 AM EST.
Users may experience intermittent outages and/or delays during that time.
Increase in Emotet Malware Attacks via Email
This is just a quick note to remind customers to be vigilant when reading email.
In recent days there has been an increase in malware attacks by a family of malware, and cybercrime operation, known as Emotet. [1] The Cybersecurity and Infrastructure Security Agency (CISA) recently posted an update regarding Increased Emotet Malware Activity. [2]
Some main points, to be aware of, include…
Email Planned Maintenance
We have received notice of some upcoming planned maintenance periods on our email platform. This will affect email customers using our Personal Email service, with widomaker.com (or tni.net) addresses, as well as any customers who use our Hosted SMB E-mail or Enhanced Email services. Customers who use our Standard Email service, which is hosted and managed on our Plesk hosting servers, are not affected.
Users may notice brief email interruptions, or blips, during the maintenance windows. The maintenance windows are listed, below…
Tue, Jan 21, 12:00 AM – 03:00 AM ET
Wed, Jan 22, 12:00 AM – 03:00 AM ET
Upcoming Emergency Maintenance Periods (E-mail Server)
This announcement applies to customers with widomaker.com (or tni.net) e-mail accounts. Additionally, it applies to customers who use our Hosted SMB Enhanced Email service with their own domain name. This does not apply to customers using their own domain name with the Standard Email managed with the Plesk Control Panel.
We received the following notices from our email server provider regarding two upcoming emergency server maintenance periods:
[Resolved] Webmail & IMAP Login Failures
12/3/2019 11:40 AM ET – Our e-mail server provider is investigating login failures when using certain methods of accessing email. Users may be unable to login via Webmail and may experience login trouble or connection degradation via IMAP. All further updates, and notification of resolution, will be posted on the following Incident Report page (click the button below)…
Webmail & IMAP Login Failures – Cluster B
12/3/2019 3:10 PM ET – All Webmail & IMAP email issues are now resolved and users should no longer receive any errors when logging in.
