DSL
[Resolved 8/18] DSL outage in Williamsburg on 8/17
As of 7PM, Saturday, Aug 17th, there is known issue affecting some DSL customers in certain parts of the Williamsburg, VA, area.
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DSL customers who contact us to upgrade their Basic or Standard DSL package to the Premium DSL package can enjoy faster speeds and other premium Internet services that work better with the faster DSL speed. The following services benefit from the faster Premium DSL speed. Many of these services offer a free trial period for new customers…
Call (757-253-7621) or e-mail our office to inquire about upgrading your DSL speed to the Premium DSL package!
[Fixed] Intermittent DSL issue on 8/17/2012
As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.
We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.
We apologize for the inconvenience and thank you for your patience.
Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/
Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.
[Fixed] Downtown Williamsburg DSL outage 12/29/11
Some DSL customers in the downtown Williamsburg, VA, area began to experience an outage starting around 4:12 PM today (Dec. 29, 2011). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.
Update 7:00 PM:
Customers reported being able to connect again around 6:00 PM. The outage appears to be resolved.
[Fixed] Phone Outage affecting DSL in 757 Area Code 9/19/11
Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.
9/19/11 11:30 pm: No ETR as of yet. Have been told that Phone Technicians are working the trouble.
9/20/11 7:30 am: No ETR as of yet. Added status on support line (757-253-7621, option 2).
9/20/11 3:00 pm: We are still expecting an update from the phone company, shortly. However, some customers have reported that their service started working again just before 3:00 pm. You may need to power cycle your DSL modem and router equipment in order to reconnect. We will provide another update once we hear more from the phone company.
9/20/11 6:00 pm: The phone company reports that the outage has now cleared.
[Fixed] Phone Outage affecting DSL in 757 Area Code 8/9/11
Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.
8/9/11 9:00a: No ETR as of yet. Have been told that Phone Technicians are working the trouble.
8/9/11 11:50a: Verizon has a fiber cable cut in the 757 area code. Cable is being restored, but still no ETR.
8/9/11 6:20p: NOW WORKING – Verizon has repaired the fiber cable cut.
[Fixed] DSL Outage Williamsburg 07/26/2011
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
7/26/11 7:00p: No ETR as of yet. Have been told that Network Engineers are working the trouble.
7/27/11 1:22p: The phone company has found the faulty equipment is working to repair/replace it. We do not have an ETR yet, but will keep this post and the voice system up-to-date with any information we get as we get it.
7/27/11 4:00p: Outage looks to be cleared.
[FIXED] DSL Outage (WMBG/NN)
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
3/7/11 1:00a: No ETR as of yet. Have been told that Network Engineers are working the trouble.
3/7/11 12:00p: It was discovered that the phone company network was unable to pass traffic to our customers due to a lack of IP connections. More connections are being added and hope to have all systems running in the next 1 – 2 hours.
3/7/11 2:40p: Service is restored. Customers will need to turn off their DSL Modems/Routers by removing the power cord (black round cord) or if they have a switch, turn it off. Count to 10 very slowly. Then plug in or switch on and give the devices 2 – 3 minutes to power cycle up. After this you should be able to surf the internet normally.
[FIXED] DSL and Mail Connection Issues
As of roughly 7am this morning, many customers may experience troubles trying to connect to the DSL Service. Those who were already connected, may experience issues connecting to mail servers. Technicians are aware of the issue and are working to restore service as quickly as possible.
Services were restored as of 10:15am.
