Some customers may be experiencing incoming e-mail delays on 10/17/2017. Widomaker purchases spam filtering services, for widomaker.com (and tni.net) e-mail addresses, from a 3rd party spam filtering provider. All e-mail destined for a widomaker.com (or tni.net) address must pass through the spam filtering servers before it reaches Widomaker’s servers.
On 10/17/2017, this spam filtering provider informed us of an issue, with their spam filtering servers, that is causing incoming mail to be delayed, if it was sent to users with a widomaker.com (or tni.net) e-mail address. They are working to resolve the issue.
Update 3:40PM: It appears that the spam filtering provider took some steps, in an effort to resolve the issue, that, while well-intentioned, caused some pending messages to be rejected, and returned to the sender. In that case, the sender will need to resend any messages that were returned to them. The majority of the delayed messages, however, should be delivered within several hours. The underlying issues appear to have been resolved. Normal e-mail delivery, to and from the spam filtering servers, appears to have resumed.
On, October 2, 2017, vulnerabilities (US-CERT VU#973527) were made public, by Google’s security team, in Dnsmasq, a widely used software package included in many Internet-connected devices, such as routers, IoT devices, and Android devices. Exploitation of some of these vulnerabilities may allow a remote attacker to take control of an affected system.
Beginning on, Monday, October 9th, 2017, Widomaker’s telephone sales and support hours will change as follows:
* During support hours, if a representative is not immediately available, you may be prompted to leave a message, so a representative, once available, may return your call. If you are prompted to leave a message, please do so.
* If you leave a message, be sure to leave details. Leaving a message that asks our support representative to “just call you back” makes it difficult for us to prioritize the call. If you leave enough detail in your message, we can often quickly send you an email to answer your question, which gets you a response much more quickly than waiting for a call back.