As of 8AM, Wednesday, Oct 23rd, there is a known issue affecting some DSL customers in certain parts of the Williamsburg, VA, area.
Some DSL customers in the Queenslake area of Williamsburg, VA, area began to experience an outage starting around 7:00 AM today (03-28-2012). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.
Update: 7:55 AM:
The phone company has confirmed the outage and are working on a resolution. No ETA as of yet.
All services restored.
In observation of the Christmas holiday weekend, our hours of operation for our offices are as follows:
Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED
Normal hours will resume on Monday December 27th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed. Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.