Denny
[Fixed] Phone Outage affecting DSL in 757 Area Code 8/9/11
Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.
8/9/11 9:00a: No ETR as of yet. Have been told that Phone Technicians are working the trouble.
8/9/11 11:50a: Verizon has a fiber cable cut in the 757 area code. Cable is being restored, but still no ETR.
8/9/11 6:20p: NOW WORKING – Verizon has repaired the fiber cable cut.
[Fixed] DSL Outage Williamsburg 07/26/2011
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
7/26/11 7:00p: No ETR as of yet. Have been told that Network Engineers are working the trouble.
7/27/11 1:22p: The phone company has found the faulty equipment is working to repair/replace it. We do not have an ETR yet, but will keep this post and the voice system up-to-date with any information we get as we get it.
7/27/11 4:00p: Outage looks to be cleared.
Support / Office Closed Monday July 4th 2011
In observation of the Independence Day holiday weekend, our hours of operation for our offices are as follows:
Saturday July 2nd – Normal 10am – 4pm Phone Support – Office Closed
Sunday July 3rd – Phone Support and Office Closed
Monday July 4th – Phone Support and Office Closed
Normal hours will resume on Tuesday July 5th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Monday May 30th 2011
In observation of the Memorial Day holiday weekend, our hours of operation for our offices are as follows:
Monday Phone Support and Office will be CLOSED
Normal hours will resume on Tuesday May 31st.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
[FIXED] DSL Outage (WMBG/NN)
Please note, some DSL customers in the Wmbg/NN areas may be having trouble getting connected to the internet. The common error message is 679 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, so please keep trying until this problem is resolved.
3/7/11 1:00a: No ETR as of yet. Have been told that Network Engineers are working the trouble.
3/7/11 12:00p: It was discovered that the phone company network was unable to pass traffic to our customers due to a lack of IP connections. More connections are being added and hope to have all systems running in the next 1 – 2 hours.
3/7/11 2:40p: Service is restored. Customers will need to turn off their DSL Modems/Routers by removing the power cord (black round cord) or if they have a switch, turn it off. Count to 10 very slowly. Then plug in or switch on and give the devices 2 – 3 minutes to power cycle up. After this you should be able to surf the internet normally.
[FIXED] DSL and Mail Connection Issues
As of roughly 7am this morning, many customers may experience troubles trying to connect to the DSL Service. Those who were already connected, may experience issues connecting to mail servers. Technicians are aware of the issue and are working to restore service as quickly as possible.
Services were restored as of 10:15am.
Support / Office Closed Saturday January 1st 2011
In observation of the New Years holiday weekend, our hours of operation for our offices are as follows:
Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED
Normal hours will resume on Monday January 3rd.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Support / Office Closed Saturday December 25th 2010
In observation of the Christmas holiday weekend, our hours of operation for our offices are as follows:
Friday Phone Support Hours: 8am – 4pm (Office Closed)
Saturday Phone Support and Office will be CLOSED
Sunday Phone Support and Office will be CLOSED
Normal hours will resume on Monday December 27th.
All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
Phone Scam for your Computer!
Be weary of receiving phone calls from a Microsoft Service Center or similar name, claiming they are calling you to help you remove viruses from your computer. This is likely a scam to take money or even your identity from you.
So far, the callers seem to always call with an accent and try to get you to go to websites to remove the viruses and want to charge you a fee for it using a credit card.
Mostly this scam appears to be attacking UK folks, but phone calls have started hitting US customers and even our own Widomaker Customers.
If you receive such a phone call, do not fall for it. If you can, record the call or if you can get any information, take it and report it to the authorities. Hang up the phone.
Support / Office Closed Thursday November 25th 2010
In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed. Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal. All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.
