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How the New E-mail Server Handles Suspected Spam or Junk E-mail

Spam/Junk E-mail Changes

Widomaker’s new e-mail server (for widomaker.com and tni.net addresses) processes suspected spam or junk e-mail messages differently than the previous e-mail server. It’s important to understand what happens to e-mail messages that are detected as spam/junk, and what your options are in adjusting how suspected spam/junk e-mail messages are handled. Please read on for further information on how to review the messages detected as spam, release legitimate messages from quarantine, and adjust settings related to spam detection…

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Password Management (HOWTO Manage a List of Strong and Unique Passwords)

Your passwords are the keys to your computers, devices, and online accounts and services. It’s important to use strong and unique passwords to keep your accounts secure, prevent impersonation, and avoid your accounts and devices from being used to attack others.

Regarding your Widomaker e-mail accounts, it is important that you use a strong and unique password for each of your e-mail addresses. Otherwise, your account is likely to be compromised and used for a variety of illegitimate purposes, including, to impersonate you, or send spam or phishing messages attempting to compromise other accounts, individuals, or companies.

If you use the same password everywhere, a hacker only needs to get your password once in order to break into many of your online accounts. Using the same (or similar) password for multiple accounts or services must be avoided.

In recent years, there have been numerous high profile data breaches that caused passwords to be compromised and made available, for sale, on the Internet. If the compromised password was also used elsewhere, then those additional accounts or services are now compromised. Using a unique password for each account or service, without reusing the same password, can avoid one compromised account password from compromising many other accounts at the same time.

You can find out if one, or more, of your online accounts has previously been compromised in a well-known data breach by using Troy Hunt‘s Have I Been Pwned (HIBP) service. HIBP will let you check if you have an account that has been compromised in a data breach. If your information shows up in any of those well-known data breaches, you should make extra sure you have changed your password on the breached site or service, as well as on any other sites or services where you have used the same (or similar) password. Going forward, use a unique password, that you haven’t used elsewhere, for each account or service.

Because it is difficult, or impossible, to remember strong passwords, especially when you must have a different password for every account or service, you must have a method of safely recording all of your different passwords. There are two frequently suggested methods of password management…

1.) Write them down! Of course, you should keep your written record of your account passwords in a safe place, perhaps in a locked drawer, box, or safe. Use something like this Password Log Book, from Amazon.com, or Barnes and Noble, to record your passwords. Store the Password Log Book in a safe place, where only those you trust could have access to it.

2.) Use a Password Manager! A Password Manager is a computer program or service that encrypts your list of accounts and passwords, with one single Master Password, that unlocks your password list. That way you only need to remember the Master Password, not the tens or hundreds of other unique passwords stored in your Password Manager.

How to use a Password Manager is beyond the scope of this post, but can be an efficient method of managing a long list of accounts and unique passwords. Password Managers also make it easy to generate unique random passwords to use for each of your accounts and services that require one. There are several popular, and well respected, Password Managers that are available. Wikipedia has a list. Troy Hunt, the author of the HIBP service, suggests the 1Password Password Manager.

How to Change Your E-mail Password

1.) Customers who use Widomaker provided e-mail addresses, ending in widomaker.com (or tni.net), may change their e-mail password by calling our office, or by logging into the Webmail system at https://webmail.widomaker.com/

Before logging in, verify that your web browser’s Address Bar displays the correct address of the Webmail system, https://webmail.widomaker.com/, as shown below…

Widomaker-Webmail-Address-Bar

2.) Once logged in, select ⚙ Settings

Webmail __ Inbox

3.) Select Password

Webmail __ Preferences

4.) Choose a good quality new password. Watch the video, below, for helpful suggestions…

5.) Enter your Current Password, and New Password, into the provided boxes, then select Save

Webmail __ Password

Widomaker recommends that you use a unique password for each of your Widomaker e-mail addresses. Do not use a password you have used elsewhere. Do not reuse your Widomaker e-mail password for other accounts. Record your password in a safe place that you will have access to, but not easy for unauthorized people to find.

You might consider using a Password Manager, such as 1Password, or LastPass, to record your password. Alternatively, a paper password log book, such as this one on Amazon.com (also available at Barnes and Noble), may suit your needs, as long as you have a safe and secure place to store it.

* If you are curious if your e-mail address or password has appeared in any of the high profile, known, data breaches, from the past decade or so, visit Troy Hunt’s Have I Been Pwned (HIBP) website. Once you have changed your password, to something new and unique, you may check your old password, to see if it appears in some known data breaches, by visiting the Pwned Passwords page on HIBP.

How to use Webmail

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends in widomaker.com (or tni.net) will be able to use the new, and improved, Webmail system to send or receive e-mail. The new Webmail can be used as your primary method of accessing your e-mail, or it can be used in addition to a typical e-mail (client) program like Mozilla Thunderbird or Microsoft Outlook. Webmail is especially helpful when you are away from your primary home or work computer (where you use Mozilla Thunderbird or Microsoft Outlook).

An overview of how to use the new Webmail system, provided by the Webmail provider, can be downloaded in PDF format using the link, below…

How to use Webmail

The new Webmail system, once launched, will be available at this address (URL)…

https://webmail.widomaker.com/

Make sure your web browser’s address bar displays the correct Webmail address (see below) before entering your password…

Widomaker-Webmail-Address-Bar

Please note, if you receive an “Unsafe password” warning (an example is displayed below) you should change your password.

Unsafe Password Warning

FAQ: How Do I Access My Email Account from All of My Computers and Devices? How Do I Switch from Using POP to IMAP?

If you have several computers, laptops, and other devices, like smartphones or tablets, you might want to read and send e-mail on any, or all, of them. Continue reading to find out how to accomplish that. First, some background information…

POP and IMAP are two methods to access email.

What is POP (POP3)? [1]

POP works by contacting your email service and downloading all of your new messages from it. Once they are downloaded onto your PC or Mac, they are deleted from the email service. This means that after the email is downloaded, it can only be accessed using the same computer. If you try to access your email from a different device, the messages that have been previously downloaded won’t be available to you. Sent mail is stored locally on your PC or Mac, not on the email server. A lot of Internet Service Providers (ISPs) give you email accounts that use POP.

What is IMAP? [1]

IMAP allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you aren’t actually downloading or storing it on your computer; instead, you’re reading it from the email service. As a result, you can check your email from different devices, anywhere in the world: your phone, a computer, a friend’s computer. IMAP only downloads a message when you click on it, and attachments aren’t automatically downloaded…

Traditionally, Widomaker e-mail accounts were configured to use POP. Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends in widomaker.com (or tni.net) will be able to choose to configure their e-mail software to use POP or IMAP. Customers that want to access their e-mail from multiple computers, and other devices, would configure all of their computers, and other devices, to use IMAP.

Switching an existing computer, or device, from using POP to IMAP requires setting the e-mail account up, as if it was the first time, and selecting the IMAP account type during the setup process. First, back up your existing e-mail messages, to avoid accidentally deleting all of your e-mail, when making changes to your e-mail software’s account settings. Don’t skip this step unless you don’t care about keeping your existing e-mail messages!

Microsoft Outlook

If you currently use Microsoft Outlook (configured for POP), we do not recommend configuring Microsoft Outlook to use IMAP. Microsoft Outlook has a history of poor IMAP support. Widomaker does not offer technical support for Microsoft Outlook, if it is configured to use IMAP. If you are a current Microsoft Outlook user and would like to use IMAP, then we suggest that you switch from Microsoft Outlook to Mozilla Thunderbird, which has good IMAP support.

Unfortunately, there are some technical issues to overcome if you want to import your previous Microsoft Outlook messages into Mozilla Thunderbird. In this case, you may wish to contact a local computer shop for assistance. Mozilla’s website explains

To use Thunderbird’s import wizard, you must use an older version of Thunderbird, because the wizard is disabled for Outlook […] in Thunderbird version 38 and newer versions. Install version 31.8, import your data, then upgrade to the latest version of Thunderbird via the built-in update mechanism.

Mozilla Thunderbird

If you currently use Mozilla Thunderbird (configured for POP), and want to switch to using IMAP, there are instructions on Mozilla’s Support website [Switch from POP to IMAP account].

Briefly, the steps are as follows…

1. Disable your POP account in Mozilla Thunderbird

In order to avoid duplicating the checks for new messages, first go to your account settings by opening the Tools [hold down the ALT and press T] > Account Settings menu, then select Server settings and un-check both Check for new messages at startup and Check for new messages every XX minutes.

2. Create the IMAP account

  • Open the File menu by holding down the ALT key, then pressing the F key at the same time.
  • Click New then Existing account.
  • Set up your account. When it asks if you want to use POP or IMAP, select IMAP (remote folders).

3. Transfer your local messages to the server

Be sure you have backed up your existing e-mail messages, as directed at the start of this article. A mistake made at this step could cause permanent loss of all of your e-mail. You’ve been warned.

If you have messages or folders in your POP account that you would like access via your IMAP account, simply select them and move them to your IMAP account by dragging and dropping. Depending on the number of messages that you move, it may take several minutes [or hours] to be uploaded. Be patient; you are nearly finished.

Alternatively, you can move your existing messages to the Local Folders account, instead of moving them to the IMAP server. This option would take the least amount of time.

4. Delete your POP account (optional)

Be sure you have backed up your existing e-mail messages, as directed at the start of this article. A mistake made at this step could cause permanent loss of all of your e-mail. You’ve been warned.

If you are converting your email account to IMAP from POP, you can delete the POP account when you are completely sure that you have moved all your important messages to the IMAP server (or into your Local Folders)…

  • To delete your POP account in Mozilla Thunderbird, open your Account Settings by opening the Tools menu (hold down the ALT and press T), then selecting Account Settings, then select your POP account.
  • Click on the Account actions button at the bottom and select Remove Account.

4. All done.

Footnotes:

[1.] “What are IMAP and POP?” Microsoft, May 18, 2018, https://support.office.com/en-US/article/What-are-IMAP-and-POP-ca2c5799-49f9-4079-aefe-ddca85d5b1c9

Backup Your E-mail (HOWTO)

It’s a good idea to regularly make backups of your important documents and files. In addition to normal computer backups, for Windows or MacOS, you may want to also backup your e-mail messages. Not all computer backup programs have the option to include e-mail messages. Additionally, if you are not storing e-mail messages on your computer’s hard drive, because you use Webmail or IMAP (instead of POP3), typical computer backup programs would not be able to back up those e-mail messages.

Fortunately, there are some e-mail specific methods to back up e-mail messages. Including when the messages are stored locally on your computer’s hard drive, or when they are remotely stored on an e-mail server.

This article is focused, primarily, on users of Microsoft Windows, with Microsoft Outlook or Mozilla Thunderbird. Users of Apple’s MacOS, with the included Mail app, might consider exporting important mail folders to an external storage device.

[Recommended] One of the easiest methods to back up e-mail is to use the free MailStore Home software for Windows. With MailStore Home you can back up your local e-mail folders, on your computer, as well as any mail stored in IMAP folders, on the e-mail server. There are instructions available on their website. According to their web site…

MailStore Home lets you archive your private email from almost any email source and search through them extremely quickly. You will never lose emails again.

Use MailStore Home to Backup Your E-mail

MailStoreHome

MailStore Home

Download and install MailStore Home on the computer you use to check your e-mail. Installation instructions are available on their website. Once it’s installed, open MailStore Home by double-clicking on the MailStore Home icon on your Desktop screen.

Once MailStore Home is open, it should display the Start Page. From the Quick Access menu, select Archive E-mail

MailStoreHome-Click-Archive

1. Create E-mail Client Profile

On the Archive E-mail screen, we will create two Profiles. One profile for your normal e-mail client software (Microsoft Outlook, Windows Live Mail, or Mozilla Thunderbird), and a second profile for the Widomaker e-mail server via IMAP. (If you have more than one e-mail address, you would create additional profiles.)

Select your e-mail client software from the E-mail Clients list and follow the onscreen instructions…

MailStoreHome-Select-Client

That will add your e-mail client to the list of Profiles

MailStoreHome-First-Profile

2. Create IMAP Profile

Enter your e-mail address into the Create Profile > E-mail Account field, then click Start. Provide your password, when prompted…

MailStoreHome-Create-IMAP-Profile

MailStore-Password-Prompt

3. Archive Mail

Double-click each profile, one at a time, to start the archiving process. When both archive profiles have been run, they will display “Succeeded”…

MailStoreHome-Succeeded

4. Backup Mail to External Hard Drive or USB Storage Device

Open the MailStore Home Start Page by clicking Start Page on the left-side menu…

MailStoreHome-Click-Start-Page

Click Backup to HDD or USB

MailStoreHome-Backup-to-HDD-USB

Select a device and location to save the backup. Choose an external hard drive or USB storage device…

MailStoreHome-Browse-For-Folder

5. All done!

[Advanced Users Only] Other Methods to Backup Your E-mail

There are also backup methods specific to the e-mail software you use. However, the difficulty level is more advanced. Try using MailStore Home, first, as described, above. A local computer shop may be able to provide assistance backing up your computer and/or backing up your e-mail using MailStore Home or the other options, below..

In order to proceed, you may need to know whether you are using POP3 or IMAP to access your e-mail. POP3 stores your e-mail on your computer’s hard drive. IMAP stores e-mail on the server, online, and only temporarily downloads a copy when you read a message.

Microsoft Outlook

Use the instructions found in the Backup Your Email article from Microsoft.

Mozilla Thunderbird

First, if you use IMAP instead of POP3, you need to configure Thunderbird to store and keep copies of the IMAP messages, from the server, in offline folders, then back up the Thunderbird profile using any available method…

  1. Right-click on your mail account name (in the left side column) and select “Settings”
  2. Select “Synchronization & Storage”
  3. Select “Keep messages for this account on this computer”
  4. Click on the “Advanced” button
  5. Make sure all the folders you need to back up are selected
  6. Click OK
  7. Select “Synchronize all messages locally regardless of age’
  8. Click OK
  9. Click the Menu icon ≡ (triple bar) > File > Offline > Download/Sync Now

Then, you can back up the Thunderbird profile. There are several methods you could use to back up the entire Thunderbird profile folder or just e-mail…

Update E-mail Settings in Apple Mail on Mac OS X (Versions ≤ 10.11, El Capitan)

Apple Mail App

Apple Mail App

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Apple Mail app in OS X e-mail software, on their Apple Mac desktop, or laptop computer.

Only make changes to your settings if you started receiving an error once the migration took place.

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, below.

If you don’t know which version of Mac OS you are using, read the Apple support article titled, “How to find the macOS version number on your Mac“.

How to update settings in Mail on Apple’s Mac OS X

Please note that some screens and steps may vary from the instructions, below, due to differences between versions of OS X, macOS, or the Apple Mail app.

  1. Open Mail (postage stamp icon) to the main e-mail screen.
  2. Click the Mail menu at the top-left of the Mail screen, then click Preferences, as shown in the image, below…
    mail-preferences-menu
  3. Click the Accounts tab. Select your Widomaker e-mail account from the Accounts listing in the left side column. Make sure the Account Information tab is selected. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  4. Click the Advanced tab. Make sure that the other settings match what is highlighted with green, in the image, below.
    • Port: 995
    • Use SSL: ☑ (checkmarked)
    • Authentication: Password

    Mac-Mail-Advanced

  5. Once again, click the Account Information tab. Click the drop-down menu to the right of the “Outgoing Mail Server (SMTP):” field. Select “Edit SMTP Server List…
    Mac-Mail-Edit-SMTP-List
  6. Select the Widomaker SMTP server. Make sure the Account Information tab is selected. Verify that the Server Name is “smtp.widomaker.com” as shown in the image, below…
    Mac-Mail-SMTP-Acct-Info
  7. Click the Advanced tab. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks). Make sure that the other settings match what is highlighted with green, in the image, below. Then, click OK.
    • Use default ports: ◉ (selected), or Port: 587
    • Use secure sockets layer (SSL): ☑ (checkmarked)
    • Authentication: Password
    • User Name: Your full e-mail address (all lowercase letters)

    Mac-Mail-SMTP-Advanced

  8. Close the Accounts window. When asked if you would like to save the changes, select Yes.
    Mac-Mail-Close-Accounts-Window
  9. All done! Now test checking and sending mail to confirm Mail is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Mail is working properly.

Troubleshooing Steps

If, after the completing the above steps, you are unable to send or receive mail, please try these troubleshooting steps…

If you have trouble after completing the above steps, make sure all of your accounts in Apple Mail are set to Online as described in the link at Apple’s Support, below…

Apple Support: If a mailbox is offline in Mail on Mac

How to Take Accounts Online in Apple Mail:

How to Take Accounts Online in Apple Mail

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, again, from step number one (1).

Update E-mail Settings in Apple iOS 11.3 on iPhone & iPad

ios-mail-icon

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using Apple’s iOS 11.3 on an iPhone or iPad, with the default Apple mobile e-mail app.

  1. Open the ⚙ Settings app on your Apple iOS device.
  2. Scroll down the left-side menu of Settings until you reach Accounts & Passwords. Select or tap on Accounts & Passwords.
    iOS-Accounts-Passwords
  3. On the right-side, select or tap your Widomaker e-mail account.
    iOS-Select-Email-Account
  4. On the new screen, tap your Widomaker e-mail account.
    iOS-Select-Email-Account2
  5. Edit the “User Name” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    iOS-Account-Settings
  6. Tap on the Widomaker SMTP server.
    iOS-Outgoing-SMTP
  7. On the new screen, tap the Widomaker SMTP server.
    iOS-SMTP
  8. Edit the “User Name” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
    iOS-Username
  9. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Host Name: smtp.widomaker.com
    • User Name: Your full e-mail address (all lowercase letters)
    • Use SSL: ON
    • Authentication: Password
    • Server Port: 587

    iOS-SMTP-Settings

  10. Tap DONE at the top-right corner.
  11. Tap the backwards pointing arrow, at the top-left corner, to go back to the Account screen,
    iOS-SMTP-DONE
  12. Tap Done in the top-right corner.
    iOS-Account-Done
  13. All done! Press the device’s home button, open the e-mail app, and test checking and sending mail to confirm Apple’s iOS e-mail app is working properly. Sending yourself a test message is an easy way to test that the settings are correct and e-mail is working properly.

Update E-mail Settings in Android Oreo (8.0 – 8.1)

Android-Mail-Icon

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using Android Oreo (8.0 – 8.1) with the default Google mobile e-mail app, on their Android smartphone, or tablet.

  1. Open the Google e-mail app on your Android device.
  2. Select or tap the ≡ options button (triple bar) in the top-left corner of the main e-mail screen.
    Android-8-Menu
  3. Tap Settings located toward the bottom of the displayed menu (you might have to scroll down to find it).
  4. Tap your Widomaker e-mail account, on the Settings screen.
    Android-8-Mail-Settings
  5. Once your mail account settings are displayed, scroll down until you see Incoming settings and Outgoing settings, under Server settings.
    Android-8-Mail-Account
  6. Tap on Incoming settings.
  7. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  8. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Server: mail.widomaker.com
    • Port: 993
    • Security type: SSL/TLS

    Android-8-Incoming

  9. Tap DONE.
  10. Tap on Outgoing settings.
    Android-8-Outgoing-Menu
  11. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  12. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • SMTP server: smtp.widomaker.com
    • Port: 465
    • Security type: SSL/TLS

    Android-8-Outgoing

  13. Tap DONE.
  14. Tap the back arrow in the top-left corner to return to the main e-mail screen.
  15. All done! Now test checking and sending mail to confirm Google’s Android e-mail app is working properly. Sending yourself a test message is an easy way to test that the settings are correct and e-mail is working properly.
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