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E-mail Error Connecting to Plesk Hosting Server: Authentication methods not supported (Outlook or Android)

Symptoms

The following error appears in Outlook when attempting to send mail using the Plesk mail server:

None of the authentication methods supported by this client are supported by your server.

The following error message appears in Android mail client:

Server does not support authentication.

Causes

  • The mail client does not have the proper encryption type selected, for the outgoing server, which makes the connection fail.

Resolution

In the settings of the mail account, specify the correct connection encryption type by changing “none” to TLS/Auto.

For Microsoft Outlook:

  1. Open Outlook settings: Click File > Account Settings > Account Settings
  2. Select your email account from the list and click Change. Email settings should be displayed.
  3. Click More Settings… button.
  4. On the Outgoing Server tab, enable the option, My outgoing server (SMTP) requires authentication, and select Use same settings as my incoming mail server.
  5. On the Advanced tab, set the Outgoing server (SMTP) to use port 587 and set Use the following type of encrypted connection to Auto.
  6. Click OK to update the settings.
  7. Click Next and then, click Finish.
outlook-tls-auto

Outlook 2010 or later, select TLS/auto

For Android mail client:

  1. Change Outgoing Server Security type from None to TLS (Accept all certificates)
android-tls-auto

Android Mail Client, select TLS/auto

Update E-mail Settings in Android Oreo (8.0 – 8.1)

Android-Mail-Icon

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using Android Oreo (8.0 – 8.1) with the default Google mobile e-mail app, on their Android smartphone, or tablet.

  1. Open the Google e-mail app on your Android device.
  2. Select or tap the ≡ options button (triple bar) in the top-left corner of the main e-mail screen.
    Android-8-Menu
  3. Tap Settings located toward the bottom of the displayed menu (you might have to scroll down to find it).
  4. Tap your Widomaker e-mail account, on the Settings screen.
    Android-8-Mail-Settings
  5. Once your mail account settings are displayed, scroll down until you see Incoming settings and Outgoing settings, under Server settings.
    Android-8-Mail-Account
  6. Tap on Incoming settings.
  7. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  8. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • Server: mail.widomaker.com
    • Port: 993
    • Security type: SSL/TLS

    Android-8-Incoming

  9. Tap DONE.
  10. Tap on Outgoing settings.
    Android-8-Outgoing-Menu
  11. Edit the “Username” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  12. Make sure that the other settings match what is highlighted with green rectangles, in the image, below.
    • SMTP server: smtp.widomaker.com
    • Port: 465
    • Security type: SSL/TLS

    Android-8-Outgoing

  13. Tap DONE.
  14. Tap the back arrow in the top-left corner to return to the main e-mail screen.
  15. All done! Now test checking and sending mail to confirm Google’s Android e-mail app is working properly. Sending yourself a test message is an easy way to test that the settings are correct and e-mail is working properly.
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