[Resolved] Email Server Maintenance and Related Anomalies

Published March 13, 2023 | By Widomaker

3/31/2023 – Update – Our email server provider has provided the following update…

… maintenance has been completed.

3/22/2023 – Update – Our email server provider has provided the following update…

As of March 22, 2023, Cluster B of our email service has been successfully moved to a faster and more reliable, modern infrastructure. […..] All log-in issues, or failures to register changes or deletions are now resolved or queued to be resolved. Any actions you or your users take moving forward should complete as expected.

3/15/2023 – Update – Our email server provider has provided the following update…

For 99% of our users the migration has been completed and you should expect a return to normal operating.

That means most everyone’s email should be back to working normally, already, or within a short period of time.

If you are still having trouble or notice missing emails, duplicate emails, or emails that were deleted but came back, please contact us and provide the email addresses affected, along with a description of the issue, so we can have our provider investigate.

3/13/2023 – Our email server provider is undergoing system maintenance. This may affect users of widomaker.com (or tni.net) email addresses, and customer’s using the Hosted Email Pro Enhanced Email service. This issue does NOT affect customers with their email hosted on our Plesk hosting servers.

Accessing mail via Webmail seems to work normally at this time. We recommend anyone having trouble receiving email to try accessing email via Webmail (https://weblog.widomaker.com), until the maintenance is complete.

Updates from our email server provider may be found at the following link…

Cluster B Maintenance

Services on cluster B are being migrated to a new more stable platform. As a result you may experience, duplicate emails, missing old messages, and possible delays on receiving. These issues are known and are being worked on.

We have observed several anomalies that are related to this system maintenance, including…

POP3 clients not receiving new messages
Messages re-downloaded in POP3 clients
Missing older messages
Duplicate messages
IMAP folder subscriptions reset
Intermittent login failures when using desktop email software like Thunderbird or Outlook (Webmail works normally)

Accessing mail via Webmail seems to work normally at this time. We recommend anyone having trouble receiving email to try accessing email via Webmail (https://weblog.widomaker.com), until the maintenance is complete.

Posted in Announcements, E-mail | Tagged Email, Maintenance