Beginning just before noon on, Saturday, January 19, 2013, some broadband aDSL customers in the Williamsburg, Newport News, and surrounding areas started experiencing trouble getting connected or surfing. The telephone company is aware of the problem and is working on it now. At this time there is no ETR (estimated time of repair). Once we get an update from the telephone company we will pass it along here. We apologize for the inconvenience.
Update Saturday, 1/19/2013, 12:30 PM: Most affected customers have reported that their service began working again around 12:30pm. However, as the phone company continues their work, there may be periods that service stops working. Once the phone company reports that all repairs are completed we will update this message.
If you were affected, but your service is still not working again, please reboot your equipment by turning off (or unplugging the power to), and turning back on, your DSL modem as well as your router (if you have one). Once the equipment reboots, which usually takes about 2 minutes, restart your computer and check your Internet connection.
After rebooting your DSL modem and router and waiting about 2 minutes, if you still cannot connect, please contact us with your name, telephone number, and acct# (if you know it). Please provide the status of the lights on your DSL modem. Let us know which lights are lit up solid and which lights (if any) are out, or blinking. Be sure to leave your equipment connected and turned on.
Update Sunday, 1/20/2013 5:12 PM: Most customers continue to be working, however, Verizon is still working on the cause of the problem and interruptions may still occur. Per Verizon, they are waiting on a replacement card to resolve the issue. Still no ETR at this time.
Update Monday, 1/21/2013: Verizon reports that repairs are complete.