If you receive a suspicious e-mail message, you might want to have it evaluated, to confirm if it is legitimate, or not, and potentially report it in an appropriate way.
First, some definitions…
Phishing is the act of sending fake, misleading, or fraudulent messages in an attempt to trick recipients into providing personal information including login credentials, sensitive or financial information, or both. Phishing messages can contain links to fraudulent websites that harvest sensitive information. Sometimes messages contain malware that captures login credentials once an attached file is opened.
E-mail SPAM, also known as junk e-mail, is unsolicited messages sent in bulk by e-mail (Unsolicited Bulk E-mail, UBE), frequently advertising a product for purchase. Note: Not every unwanted e-mail message is spam. If you know the sender, personally, the message is *not* spam. If you have/had a business relationship with the sender, the message is *not* spam. A message is spam only if it is both Unsolicited (I didn’t request it explicitly or implicitly) and Bulk (the same message was sent to many people at once).
Where Can I Report a Suspicious Message?
If you’ve received a suspicious message, claiming to be from Widomaker, or another organization, that might be malicious or a phishing message, and you want to confirm if it is legitimate, or not, forward the e-mail as an attachment(*) to our Tech Support Helpdesk.
(*) See instructions, further below, for How to Forward a Message as an Attachment.
If you’ve received a SPAM, or Malspam, message and want to report it to Widomaker’s spam filtering service, you may use one of the following methods:
- Log into Widomaker Webmail and mark the messages as spam (see below).
- If your e-mail (client) software is configured to use IMAP, you can move the spam messages to the “Spam” folder. That will mark it as spam.
- If your e-mail (client) software is configured to use POP3, you must, first, configure it to leave copies of messages on the server for several days (usually between 3 to 15 days is appropriate), then login to Webmail and mark the messages as spam.
How do I mark one or more messages as spam, in Widomaker Webmail?
- Log into Widomaker Webmail.
- Select the messages you would like to mark as Spam.
- Click the Spam button from the message list toolbar. The message is moved to your Spam folder.
Clicking the Spam button results in two actions. The first action is visible. The marked message will be sent from its current folder to the Spam folder where it will reside for 30 days, at the end of which time it will be automatically deleted. The second action is invisible to you. When you click the Spam button, Webmail sends information to the spam filtering engine so that the filtering rules can be updated to catch future spam messages similar to the one marked. In this way filtering can be continuously updated and improved to reflect the current trends of spammers.
Note: Everyone benefits when you mark unsolicited and offensive messages as spam, as opposed to just deleting the offending email.
If you’ve received a spam message and want to report it to a spam fighting organization:
- Report spam messages to the Spamcop.net spam reporting service. This is an effective organization to report spam.
- Report spam messages to the FTC, by forwarding the message, as an attachment, to firstname.lastname@example.org.
If you’ve received a phishing message and want to report it to an anti-phishing organization:
- Instructions to report phishing messages, or links to phishing websites, may be found in our Weblog article on Phishing.
Outlook 2010, 2013, 2016: (1) Select the e-mail to forward, (2) on the Home tab, click the more respond options, (3) click on Forward as Attachment.
Apple Mail (macOS): (1) Select the e-mail to forward, (2) click on Message in the Menu Bar, (3) click Forward as Attachment.
Thunderbird: (1) Select the e-mail to forward, (2) on the menu bar, click on Message > Forward As > (3) Attachment. If your Thunderbird menu bar is not visible, you may also (1) right-click on the e-mail to forward > (2) click on Forward As > (3) Attachment.
Widomaker Webmail: (1) Select the e-mail to forward, (2) click the downward pointing arrow to the right side of the Forward button, on the message menu bar, (3) click Forward as attachment.
Where Can I Find Other Tips for Reducing Spam?
The US-CERT website has a Security Tip article for Reducing Spam.
Where Can I Find Other Tips for avoiding being the victim of a phishing attack?
The US-CERT website has a Security Tip article for Avoiding Social Engineering and Phishing Attacks.
E-mail Error Connecting to Plesk Hosting Server: Authentication methods not supported (Outlook or Android)
The following error appears in Outlook when attempting to send mail using the Plesk mail server:
None of the authentication methods supported by this client are supported by your server.
The following error message appears in Android mail client:
Server does not support authentication.
- The mail client does not have the proper encryption type selected, for the outgoing server, which makes the connection fail.
In the settings of the mail account, specify the correct connection encryption type by changing “none” to TLS/Auto.
For Microsoft Outlook:
- Open Outlook settings: Click File > Account Settings > Account Settings
- Select your email account from the list and click Change. Email settings should be displayed.
- Click More Settings… button.
- On the Outgoing Server tab, enable the option, My outgoing server (SMTP) requires authentication, and select Use same settings as my incoming mail server.
- On the Advanced tab, set the Outgoing server (SMTP) to use port 587 and set Use the following type of encrypted connection to Auto.
- Click OK to update the settings.
- Click Next and then, click Finish.
For Android mail client:
- Change Outgoing Server Security type from None to TLS (Accept all certificates)
Spam/Junk E-mail Changes
Widomaker’s new e-mail server (for widomaker.com and tni.net addresses) processes suspected spam or junk e-mail messages differently than the previous e-mail server. It’s important to understand what happens to e-mail messages that are detected as spam/junk, and what your options are in adjusting how suspected spam/junk e-mail messages are handled. Please read on for further information on how to review the messages detected as spam, release legitimate messages from quarantine, and adjust settings related to spam detection…
Your passwords are the keys to your computers, devices, and online accounts and services. It’s important to use strong and unique passwords to keep your accounts secure, prevent impersonation, and avoid your accounts and devices from being used to attack others.
Regarding your Widomaker e-mail accounts, it is important that you use a strong and unique password for each of your e-mail addresses. Otherwise, your account is likely to be compromised and used for a variety of illegitimate purposes, including, to impersonate you, or send spam or phishing messages attempting to compromise other accounts, individuals, or companies.
If you use the same password everywhere, a hacker only needs to get your password once in order to break into many of your online accounts. Using the same (or similar) password for multiple accounts or services must be avoided.
In recent years, there have been numerous high profile data breaches that caused passwords to be compromised and made available, for sale, on the Internet. If the compromised password was also used elsewhere, then those additional accounts or services are now compromised. Using a unique password for each account or service, without reusing the same password, can avoid one compromised account password from compromising many other accounts at the same time.
You can find out if one, or more, of your online accounts has previously been compromised in a well-known data breach by using Troy Hunt‘s Have I Been Pwned (HIBP) service. HIBP will let you check if you have an account that has been compromised in a data breach. If your information shows up in any of those well-known data breaches, you should make extra sure you have changed your password on the breached site or service, as well as on any other sites or services where you have used the same (or similar) password. Going forward, use a unique password, that you haven’t used elsewhere, for each account or service.
Because it is difficult, or impossible, to remember strong passwords, especially when you must have a different password for every account or service, you must have a method of safely recording all of your different passwords. There are two frequently suggested methods of password management…
1.) Write them down! Of course, you should keep your written record of your account passwords in a safe place, perhaps in a locked drawer, box, or safe. Use something like this Password Log Book, from Amazon.com, or Barnes and Noble, to record your passwords. Store the Password Log Book in a safe place, where only those you trust could have access to it.
2.) Use a Password Manager! A Password Manager is a computer program or service that encrypts your list of accounts and passwords, with one single Master Password, that unlocks your password list. That way you only need to remember the Master Password, not the tens or hundreds of other unique passwords stored in your Password Manager.
How to use a Password Manager is beyond the scope of this post, but can be an efficient method of managing a long list of accounts and unique passwords. Password Managers also make it easy to generate unique random passwords to use for each of your accounts and services that require one. There are several popular, and well respected, Password Managers that are available. Wikipedia has a list. Troy Hunt, the author of the HIBP service, suggests the 1Password Password Manager.
Picking good passwords, and not reusing them, is one of the most important steps to stay secure, online…
1.) Customers who use Widomaker provided e-mail addresses, ending in widomaker.com (or tni.net), may change their e-mail password by calling our office, or by logging into the Webmail system at https://webmail.widomaker.com/, and going to Settings > Password > Change password.
2.) Once logged in, select ⚙ Settings…
3.) Select Password…
4.) Choose a good quality new password. Watch the video, below, for helpful suggestions…
5.) Enter your Current Password, and New Password, into the provided boxes, then select Save…
Widomaker recommends that you use a unique password for each of your Widomaker e-mail addresses. Do not use a password you have used elsewhere. Do not reuse your Widomaker e-mail password for other accounts. Record your password in a safe place that you will have access to, but not easy for unauthorized people to find.
You might consider using a Password Manager, such as 1Password, or LastPass, to record your password. Alternatively, a paper password log book, such as this one on Amazon.com (also available at Barnes and Noble), may suit your needs, as long as you have a safe and secure place to store it.
* If you are curious if your e-mail address or password has appeared in any of the high profile, known, data breaches, from the past decade or so, visit Troy Hunt’s Have I Been Pwned (HIBP) website. Once you have changed your password, to something new and unique, you may check your old password, to see if it appears in some known data breaches, by visiting the Pwned Passwords page on HIBP.
Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends in widomaker.com (or tni.net) will be able to use the new, and improved, Webmail system to send or receive e-mail. The new Webmail can be used as your primary method of accessing your e-mail, or it can be used in addition to a typical e-mail (client) program like Mozilla Thunderbird or Microsoft Outlook. Webmail is especially helpful when you are away from your primary home or work computer (where you use Mozilla Thunderbird or Microsoft Outlook).
An overview of how to use the new Webmail system, provided by the Webmail provider, can be downloaded in PDF format using the link, below…
The new Webmail system, once launched, will be available at this address (URL)…
Make sure your web browser’s address bar displays the correct Webmail address (see below) before entering your password…
Please note, if you receive an “Unsafe password” warning (an example is displayed below) you should change your password.
FAQ: How Do I Access My Email Account from All of My Computers and Devices? How Do I Switch from Using POP to IMAP?
If you have several computers, laptops, and other devices, like smartphones or tablets, you might want to read and send e-mail on any, or all, of them. Continue reading to find out how to accomplish that. First, some background information…
POP and IMAP are two methods to access email.
What is POP (POP3)? 
POP works by contacting your email service and downloading all of your new messages from it. Once they are downloaded onto your PC or Mac, they are deleted from the email service. This means that after the email is downloaded, it can only be accessed using the same computer. If you try to access your email from a different device, the messages that have been previously downloaded won’t be available to you. Sent mail is stored locally on your PC or Mac, not on the email server. A lot of Internet Service Providers (ISPs) give you email accounts that use POP.
What is IMAP? 
IMAP allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you aren’t actually downloading or storing it on your computer; instead, you’re reading it from the email service. As a result, you can check your email from different devices, anywhere in the world: your phone, a computer, a friend’s computer. IMAP only downloads a message when you click on it, and attachments aren’t automatically downloaded…
Traditionally, Widomaker e-mail accounts were configured to use POP. Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends in widomaker.com (or tni.net) will be able to choose to configure their e-mail software to use POP or IMAP. Customers that want to access their e-mail from multiple computers, and other devices, would configure all of their computers, and other devices, to use IMAP.
Switching an existing computer, or device, from using POP to IMAP requires setting the e-mail account up, as if it was the first time, and selecting the IMAP account type during the setup process. First, back up your existing e-mail messages, to avoid accidentally deleting all of your e-mail, when making changes to your e-mail software’s account settings. Don’t skip this step unless you don’t care about keeping your existing e-mail messages!
If you currently use Microsoft Outlook (configured for POP), we do not recommend configuring Microsoft Outlook to use IMAP. Microsoft Outlook has a history of poor IMAP support. Widomaker does not offer technical support for Microsoft Outlook, if it is configured to use IMAP. If you are a current Microsoft Outlook user and would like to use IMAP, then we suggest that you switch from Microsoft Outlook to Mozilla Thunderbird, which has good IMAP support.
Unfortunately, there are some technical issues to overcome if you want to import your previous Microsoft Outlook messages into Mozilla Thunderbird. In this case, you may wish to contact a local computer shop for assistance. Mozilla’s website explains…
To use Thunderbird’s import wizard, you must use an older version of Thunderbird, because the wizard is disabled for Outlook […] in Thunderbird version 38 and newer versions. Install version 31.8, import your data, then upgrade to the latest version of Thunderbird via the built-in update mechanism.
Briefly, the steps are as follows…
1. Disable your POP account in Mozilla Thunderbird
In order to avoid duplicating the checks for new messages, first go to your account settings by opening the Tools [hold down the ALT and press T] > Account Settings menu, then select Server settings and un-check both Check for new messages at startup and Check for new messages every XX minutes.
2. Create the IMAP account
- Open the File menu by holding down the ALT key, then pressing the F key at the same time.
- Click New then Existing account.
- Set up your account. When it asks if you want to use POP or IMAP, select IMAP (remote folders).
3. Transfer your local messages to the server
Be sure you have backed up your existing e-mail messages, as directed at the start of this article. A mistake made at this step could cause permanent loss of all of your e-mail. You’ve been warned.
If you have messages or folders in your POP account that you would like access via your IMAP account, simply select them and move them to your IMAP account by dragging and dropping. Depending on the number of messages that you move, it may take several minutes [or hours] to be uploaded. Be patient; you are nearly finished.
Alternatively, you can move your existing messages to the Local Folders account, instead of moving them to the IMAP server. This option would take the least amount of time.
4. Delete your POP account (optional)
Be sure you have backed up your existing e-mail messages, as directed at the start of this article. A mistake made at this step could cause permanent loss of all of your e-mail. You’ve been warned.
If you are converting your email account to IMAP from POP, you can delete the POP account when you are completely sure that you have moved all your important messages to the IMAP server (or into your Local Folders)…
- To delete your POP account in Mozilla Thunderbird, open your Account Settings by opening the Tools menu (hold down the ALT and press T), then selecting Account Settings, then select your POP account.
- Click on the Account actions button at the bottom and select Remove Account.
4. All done.
[1.] “What are IMAP and POP?” Microsoft, May 18, 2018, https://support.office.com/en-US/article/What-are-IMAP-and-POP-ca2c5799-49f9-4079-aefe-ddca85d5b1c9
It’s a good idea to regularly make backups of your important documents and files. In addition to normal computer backups, for Windows or MacOS, you may want to also backup your e-mail messages. Not all computer backup programs have the option to include e-mail messages. Additionally, if you are not storing e-mail messages on your computer’s hard drive, because you use Webmail or IMAP (instead of POP3), typical computer backup programs would not be able to back up those e-mail messages.
Fortunately, there are some e-mail specific methods to back up e-mail messages. Including when the messages are stored locally on your computer’s hard drive, or when they are remotely stored on an e-mail server.
This article is focused, primarily, on users of Microsoft Windows, with Microsoft Outlook or Mozilla Thunderbird. Users of Apple’s MacOS, with the included Mail app, might consider exporting important mail folders to an external storage device.
[Recommended] One of the easiest methods to back up e-mail is to use the free MailStore Home software for Windows. With MailStore Home you can back up your local e-mail folders, on your computer, as well as any mail stored in IMAP folders, on the e-mail server. There are instructions available on their website. According to their web site…
MailStore Home lets you archive your private email from almost any email source and search through them extremely quickly. You will never lose emails again.
Use MailStore Home to Backup Your E-mailDownload and install MailStore Home on the computer you use to check your e-mail. Installation instructions are available on their website. Once it’s installed, open MailStore Home by double-clicking on the MailStore Home icon on your Desktop screen.
Once MailStore Home is open, it should display the Start Page. From the Quick Access menu, select Archive E-mail…
1. Create E-mail Client Profile
On the Archive E-mail screen, we will create two Profiles. One profile for your normal e-mail client software (Microsoft Outlook, Windows Live Mail, or Mozilla Thunderbird), and a second profile for the Widomaker e-mail server via IMAP. (If you have more than one e-mail address, you would create additional profiles.)
Select your e-mail client software from the E-mail Clients list and follow the onscreen instructions…
That will add your e-mail client to the list of Profiles…
2. Create IMAP Profile
Enter your e-mail address into the Create Profile > E-mail Account field, then click Start. Provide your password, when prompted…
3. Archive Mail
Double-click each profile, one at a time, to start the archiving process. When both archive profiles have been run, they will display “Succeeded”…
4. Backup Mail to External Hard Drive or USB Storage Device
Open the MailStore Home Start Page by clicking Start Page on the left-side menu…
Click Backup to HDD or USB…
Select a device and location to save the backup. Choose an external hard drive or USB storage device…
5. All done!
[Advanced Users Only] Other Methods to Backup Your E-mail
There are also backup methods specific to the e-mail software you use. However, the difficulty level is more advanced. Try using MailStore Home, first, as described, above. A local computer shop may be able to provide assistance backing up your computer and/or backing up your e-mail using MailStore Home or the other options, below..
In order to proceed, you may need to know whether you are using POP3 or IMAP to access your e-mail. POP3 stores your e-mail on your computer’s hard drive. IMAP stores e-mail on the server, online, and only temporarily downloads a copy when you read a message.
Use the instructions found in the Backup Your Email article from Microsoft.
First, if you use IMAP instead of POP3, you need to configure Thunderbird to store and keep copies of the IMAP messages, from the server, in offline folders, then back up the Thunderbird profile using any available method…
- Right-click on your mail account name (in the left side column) and select “Settings”
- Select “Synchronization & Storage”
- Select “Keep messages for this account on this computer”
- Click on the “Advanced” button
- Make sure all the folders you need to back up are selected
- Click OK
- Select “Synchronize all messages locally regardless of age’
- Click OK
- Click the Menu icon ≡ (triple bar) > File > Offline > Download/Sync Now
Then, you can back up the Thunderbird profile. There are several methods you could use to back up the entire Thunderbird profile folder or just e-mail…
Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Apple Mail app in OS X e-mail software, on their Apple Mac desktop, or laptop computer.
How to update settings in Mail on Apple’s Mac OS X
Please note that some screens and steps may vary from the instructions, below, due to differences between versions of OS X, macOS, or the Apple Mail app.
- Open Mail (postage stamp icon) to the main e-mail screen.
- Click the Mail menu at the top-left of the Mail screen, then click Preferences, as shown in the image, below…
- Click the Accounts tab. Select your Widomaker e-mail account from the Accounts listing in the left side column. Make sure the Account Information tab is selected. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
- Click the Advanced tab. Make sure that the other settings match what is highlighted with
, in the image, below.
- Port: 995
- Use SSL: ☑ (checkmarked)
- Authentication: Password
- Once again, click the Account Information tab. Click the drop-down menu to the right of the “Outgoing Mail Server (SMTP):” field. Select “Edit SMTP Server List…“
- Select the Widomaker SMTP server. Make sure the Account Information tab is selected. Verify that the Server Name is “smtp.widomaker.com” as shown in the image, below…
- Click the Advanced tab. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks). Make sure that the other settings match what is highlighted with
, in the image, below. Then, click OK.
- Use default ports: ◉ (selected), or Port: 587
- Use secure sockets layer (SSL): ☑ (checkmarked)
- Authentication: Password
- User Name: Your full e-mail address (all lowercase letters)
- Close the Accounts window. When asked if you would like to save the changes, select Yes.
- All done! Now test checking and sending mail to confirm Mail is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Mail is working properly.
If, after the completing the above steps, you are unable to send or receive mail, please try these troubleshooting steps…