Widomaker and Internet related news or information

Monthly Archives: November 2010

Phone Scam for your Computer!

Be weary of receiving phone calls from a Microsoft Service Center or similar name, claiming they are calling you to help you remove viruses from your computer.  This is likely a scam to take money or even your identity from you.

So far, the callers seem to always call with an accent and try to get you to go to websites to remove the viruses and want to charge you a fee for it using a credit card.

Mostly this scam appears to be attacking UK folks, but phone calls have started hitting US customers and even our own Widomaker Customers.

If you receive such a phone call, do not fall for it.  If you can, record the call or if you can get any information, take it and report it to the authorities. Hang up the phone.

Support / Office Closed Thursday November 25th 2010

In observation of the Thanksgiving holiday weekend, our offices and support lines will be closed.  Phone support will be available on Friday, November 26th, at our normal 8am to 8pm EST (however the office will be closed Friday as well), then Saturday 10am to 4pm as normal.  All systems will remain monitored and any status updates can be found here, as well as by calling our support lines and listening to the automated message system greeting.

[FIXED] DSL Outage (WMBG/NN/Norfolk)

Please note, some DSL customers in the Wmbg/NN/Norfolk areas may be having trouble getting connected to the internet. The common error message is 738 “The server did not assign an address”. We are aware of the problem and working with the Network Engineers to resolve this as quick as possible, In most cases, the connection will get establish after a few attempts So please keep trying until this problem is resolved.

11/1/10 11:25a: No ETR as of yet. Have been told that Network Engineers are working the trouble.

11/1/10 2:08p: Possible Hardware failure in phone company network. As soon as we get an update with will let you know.

11/1/10 6:30p: No new information. Phone company ticket is still being worked in the Norfolk area.

11/2/10 7:05a: Phone company worked through the night and problem is still not resolved. At this time there is still no ETR.

11/2/10 2:30p: Problem has now been escalated to the Verizon IPNOC who run the routers and is currently working with them on the issue.

11/2/10 7:00p: Verizon has located the failing hardware that has been causing DSL customers from logging on to the internet. We have been told that they will attempt to migrate all customers to backup equipment while the failing hardware is fixed. Based on the size of this outage, this migration will take some time. Verizon has not provided an ETR of completion. Widomaker does have technicians available to assist with this migration. As this problem is out of Widomaker’s control, we are doing everything we can to get this problem resolved as quickly as possible.

11/3/10 1:00p: Service is restored. If you are still having problems, be sure to turn your DSL modem and/or Router of for 10sec and then turn them back on. Also rebooting your computer will help.

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