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How To Forward Suspicious Email Messages For Evaluation

If you receive a suspicious e-mail message, you might want to have it evaluated, to confirm if it is legitimate, or not, and potentially report it in an appropriate way.

First, some definitions…

Phishing is the act of sending fake, misleading, or fraudulent messages in an attempt to trick recipients into providing personal information including login credentials, sensitive or financial information, or both. Phishing messages can contain links to fraudulent websites that harvest sensitive information. Sometimes messages contain malware that captures login credentials once an attached file is opened.

E-mail SPAM, also known as junk e-mail, is unsolicited messages sent in bulk by e-mail (Unsolicited Bulk E-mail, UBE), frequently advertising a product for purchase. Note: Not every unwanted e-mail message is spam. If you know the sender, personally, the message is *not* spam. If you have/had a business relationship with the sender, the message is *not* spam. A message is spam only if it is both Unsolicited (I didn’t request it explicitly or implicitly) and Bulk (the same message was sent to many people at once).

Malware Spam or MalSpam is the term used to designate malware that is delivered via email messages.

Where Can I Report a Suspicious Message?

If you’ve received a suspicious message, claiming to be from Widomaker, or another organization, that might be malicious or a phishing message, and you want to confirm if it is legitimate, or not, forward the e-mail as an attachment(*) to our Tech Support Helpdesk.

(*) See instructions, further below, for How to Forward a Message as an Attachment.

If you’ve received a SPAM, or Malspam, message and want to report it to Widomaker’s spam filtering service, you may use one of the following methods:

  • Log into Widomaker Webmail and mark the messages as spam (see below).
  • If your e-mail (client) software is configured to use IMAP, you can move the spam messages to the “Spam” folder. That will mark it as spam.
  • If your e-mail (client) software is configured to use POP3, you must, first, configure it to leave copies of messages on the server for several days (usually between 3 to 15 days is appropriate), then login to Webmail and mark the messages as spam.

How do I mark one or more messages as spam, in Widomaker Webmail?

  1. Log into Widomaker Webmail.
  2. Select the messages you would like to mark as Spam.
  3. Click the Spam button from the message list toolbar. The message is moved to your Spam folder.

Clicking the Spam button results in two actions. The first action is visible. The marked message will be sent from its current folder to the Spam folder where it will reside for 30 days, at the end of which time it will be automatically deleted. The second action is invisible to you. When you click the Spam button, Webmail sends information to the spam filtering engine so that the filtering rules can be updated to catch future spam messages similar to the one marked. In this way filtering can be continuously updated and improved to reflect the current trends of spammers.

Note: Everyone benefits when you mark unsolicited and offensive messages as spam, as opposed to just deleting the offending email.

If you’ve received a spam message and want to report it to a spam fighting organization:

If you’ve received a phishing message and want to report it to an anti-phishing organization:

How to Forward a Message as an Attachment

Outlook 2010, 2013, 2016: (1) Select the e-mail to forward, (2) on the Home tab, click the more respond options, (3) click on Forward as Attachment.

FwdAsAttach-Outlook2013

Apple Mail (macOS): (1) Select the e-mail to forward, (2) click on Message in the Menu Bar, (3) click Forward as Attachment.

FwdAsAttachAppleMail

Thunderbird: (1) Select the e-mail to forward, (2) on the menu bar, click on Message > Forward As > (3) Attachment. If your Thunderbird menu bar is not visible, you may also (1) right-click on the e-mail to forward > (2) click on Forward As > (3) Attachment.

Fwd As Attachment Thunderbird

Widomaker Webmail: (1) Select the e-mail to forward, (2) click the downward pointing arrow to the right side of the Forward button, on the message menu bar, (3) click Forward as attachment.

FwdAsAttachWebmail

Where Can I Find Other Tips for Reducing Spam?

The US-CERT website has a Security Tip article for Reducing Spam.

Where Can I Find Other Tips for avoiding being the victim of a phishing attack?

The US-CERT website has a Security Tip article for Avoiding Social Engineering and Phishing Attacks.

Update E-mail Settings in Apple Mail on Mac OS X (Versions ≤ 10.11, El Capitan)

Apple Mail App

Apple Mail App

Once the E-mail Migration of 2018 is complete, customers with an e-mail address that ends with @widomaker.com (or tni.net) will need to update the settings in their e-mail software. This article contains instructions for customers using the Apple Mail app in OS X e-mail software, on their Apple Mac desktop, or laptop computer.

Only make changes to your settings if you started receiving an error once the migration took place.

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, below.

If you don’t know which version of Mac OS you are using, read the Apple support article titled, “How to find the macOS version number on your Mac“.

How to update settings in Mail on Apple’s Mac OS X

Please note that some screens and steps may vary from the instructions, below, due to differences between versions of OS X, macOS, or the Apple Mail app.

  1. Open Mail (postage stamp icon) to the main e-mail screen.
  2. Click the Mail menu at the top-left of the Mail screen, then click Preferences, as shown in the image, below…
    mail-preferences-menu
  3. Click the Accounts tab. Select your Widomaker e-mail account from the Accounts listing in the left side column. Make sure the Account Information tab is selected. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks).
  4. Click the Advanced tab. Make sure that the other settings match what is highlighted with green, in the image, below.
    • Port: 995
    • Use SSL: ☑ (checkmarked)
    • Authentication: Password

    Mac-Mail-Advanced

  5. Once again, click the Account Information tab. Click the drop-down menu to the right of the “Outgoing Mail Server (SMTP):” field. Select “Edit SMTP Server List…
    Mac-Mail-Edit-SMTP-List
  6. Select the Widomaker SMTP server. Make sure the Account Information tab is selected. Verify that the Server Name is “smtp.widomaker.com” as shown in the image, below…
    Mac-Mail-SMTP-Acct-Info
  7. Click the Advanced tab. Edit the “User Name:” field. Previously, it only contained your username. Make sure that it contains your full e-mail address, instead of just the username, by adding “@widomaker.com” (without quote marks). Make sure that the other settings match what is highlighted with green, in the image, below. Then, click OK.
    • Use default ports: ◉ (selected), or Port: 587
    • Use secure sockets layer (SSL): ☑ (checkmarked)
    • Authentication: Password
    • User Name: Your full e-mail address (all lowercase letters)

    Mac-Mail-SMTP-Advanced

  8. Close the Accounts window. When asked if you would like to save the changes, select Yes.
    Mac-Mail-Close-Accounts-Window
  9. All done! Now test checking and sending mail to confirm Mail is working properly. Sending yourself a test message is an easy way to test that the settings are correct and Mail is working properly.

Troubleshooing Steps

If, after the completing the above steps, you are unable to send or receive mail, please try these troubleshooting steps…

If you have trouble after completing the above steps, make sure all of your accounts in Apple Mail are set to Online as described in the link at Apple’s Support, below…

Apple Support: If a mailbox is offline in Mail on Mac

How to Take Accounts Online in Apple Mail:

How to Take Accounts Online in Apple Mail

If you use Mac OS 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), or later, disable (turn off) the Apple Mail option to “Automatically manage connection settings” or “Automatically detect and maintain account settings by using the instructions provided by Apple, in their support article titled, “Automatically manage connection settings in Mail on your Mac“. Once that setting has been disabled for both the incoming and outgoing servers, try following the instructions, again, from step number one (1).

      

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