Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
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Support

New Hours Beginning 10-9-2017

Beginning on, Monday, October 9th, 2017, Widomaker’s telephone sales and support hours will change as follows:

  • 10:00am – 6:00pm, Monday – Friday*
  • Closed Saturday (On Saturdays, certain messages, left before noon, if they contain sufficient details, may be processed before the next business day, based on availability.)
  • Closed Sunday

* During support hours, if a representative is not immediately available, you may be prompted to leave a message, so a representative, once available, may return your call. If you are prompted to leave a message, please do so.

* If you leave a message, be sure to leave details. Leaving a message that asks our support representative to “just call you back” makes it difficult for us to prioritize the call. If you leave enough detail in your message, we can often quickly send you an email to answer your question, which gets you a response much more quickly than waiting for a call back.

July 4th 2017

Our offices and phone support will be closed on, Tuesday, July 4th, 2017.  We will resume our normal hours on July 5th.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

[Updated 4/7/16] Avoid Tech Support Scams

[Update 4/7/2016] On April 5 2016, the Federal Trade Commission (FTC) released an alert on tech-support themed telephone scams.

This is a reminder to avoid falling for Tech Support Scams.

Tech Support Scams, typically, involve someone cold calling a potential victim, saying they are with a trusted organization or company, such as Microsoft or Windows, and warning that their computer is malfunctioning or infected with a dangerous virus. Then the caller (scammer) offers to help by having the victim download software, or remotely connecting to the victim’s computer, to fix the problem.

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Wednesday, August 19th, 2015

Our offices will be closing early on, Wednesday, August 19th, 2015, at 4:00PM.  If prompted, please leave a message on our voicemail, then we will return your call the next business day during normal hours.

8 Reasons Not to Upgrade to Windows 10

Microsoft’s latest version of Windows, Windows 10, is scheduled to be released, in a few days, on July 29th 2015. This article (click here), about this upcoming new version of Microsoft Windows, has some good reasons to wait to upgrade to Windows 10.

Widomaker recommends waiting to upgrade to Windows 10. Widomaker will not be immediately providing technical support for Windows 10, until additional testing and training has been completed.

https://www.yahoo.com/tech/8-reasons-not-to-upgrade-to-windows-10-124926327849.html

July 4th 2015

Our offices and phone support will be closed during Saturday July 4th, 2015.  We will resume our normal hours on July 6th.  All systems will remain monitored during the holiday.

Have a safe and fun weekend 🙂

Support Hours, June 10th – 15th, 2015

Beginning on Wednesday, June 10, 2015, and lasting through Monday, June 15, 2015, telephone sales and support hours will be temporarily reduced.*

Wednesday June 10: 8:30am – 3:00pm
Thursday June 11: 8:30am – 3:00pm
Friday June 12: 8:30am – 3:00pm
Saturday June 13: 10:00am – 12:00pm
Sunday June 14: Closed
Monday June 15: 8:30am – 3:00pm

*You may be prompted to leave a message, then an on-call representative will return your call during business hours.

Office visits will remain by appointment only.

Normal hours will resume on Tuesday June 16th.

Windows XP Support Ending on April 8 2014 (EOL)

On April 8 2014, Windows XP, now 12 years old, will no longer be supported by Microsoft. Widomaker will also end support for Windows XP at the same time. Additionally, Outlook Express and Microsoft Outlook 2003 will no longer be supported (prior versions are already unsupported).

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