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Outage

[Resolved] DSL Outage in Kingsmill and Busch Corporate Center Area on 2/6

As of, 2/6/2014, there is a Verizon outage affecting the telephone company DSLAM or Remote Terminal equipment that services DSL connections in the Busch Corporate Center and Kingsmill areas of Williamsburg, VA. Verizon is aware of the issue and is working to get it resolved. Verizon hasn’t provided an ETR (Estimated Time of Repair) at this time.

Update 2/7/2014 1:00PM:
Customers began connecting again around 8:00AM. Per Verizon, the outage has just been cleared. They’ve advised to have end users powercycle their modem and re-test the connection. Customers who still have trouble should contact us immediately.

[Resolved] Mail & Web Server Maintenance 12/28/2013

As of 3:55PM ET, on 12/28/2013, Widomaker is performing emergency maintenance and repairs on one of our servers. While this maintenance is going on, some services may be occasionally unavailable.

The services that may be affected are…

  • Incoming and outgoing mail service for widomaker.com e-mail accounts (mail.widomaker.com and smtp.widomaker.com).
  • Widomaker’s web page (www.widomaker.com and home.widomaker.com)

We are working on repairs as quickly as possible and hope to have these services restored soon.

Updates may be found here on Widomaker’s weblog (http://weblog.widomaker.com).

Update 5:55PM: Services have been restored.

[Fixed] Intermittent DSL issue on 8/17/2012

As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.

We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.

We apologize for the inconvenience and thank you for your patience.

Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/

Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.

[Fixed] Queenslake DSL Outage (03-28-2012)

Some DSL customers in the Queenslake area of Williamsburg, VA, area began to experience an outage starting around 7:00 AM today (03-28-2012). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.

Update: 7:55 AM:
The phone company has confirmed the outage and are working on a resolution.  No ETA as of yet.

Update: 3:00PM
All services restored.

[Fixed] Web Hosting Outage

2/9/2012 | 2:45PM
There is a known issue that is causing Web Hosting customers to not be able to connect to their hosted web sites or hosted e-mail accounts. Network engineers are aware of, and working on the problem now. We apologize for the inconvenience. Updates will be posted here and/or available on our automated telephone system (757-253-7621).

2/10/2012 | 6:30PM
Web Hosting has been restored and services are up and running. We will continue to be testing things for the next couple of days. If any web hosting customer notices any issues they should contact our office to report them (757-253-7621). Additional details or instructions for web hosting customers may be posted here in the next few days.

[Fixed] Downtown Williamsburg DSL outage 12/29/11

Some DSL customers in the downtown Williamsburg, VA, area began to experience an outage starting around 4:12 PM today (Dec. 29, 2011). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.

Update 7:00 PM:
Customers reported being able to connect again around 6:00 PM. The outage appears to be resolved.

[Fixed] Phone Outage affecting DSL in 757 Area Code 9/19/11

Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.

9/19/11 11:30 pm:  No ETR as of yet. Have been told that Phone Technicians are working the trouble.
9/20/11 7:30 am:  No ETR as of yet. Added status on support line (757-253-7621, option 2).
9/20/11 3:00 pm:  We are still expecting an update from the phone company, shortly.  However, some customers have reported that their service started working again just before 3:00 pm.  You may need to power cycle your DSL modem and router equipment in order to reconnect.  We will provide another update once we hear more from the phone company.
9/20/11 6:00 pm:  The phone company reports that the outage has now cleared.

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