Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
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Outage

[Resolved 10am] Mail Server (Wilma) Down Friday 12/8/17

Beginning around 9:00am on, Friday, December 8, 2017, one of our servers (Wilma) experienced unplanned downtime. We have contacted the server provider to investigate. We are waiting for an update.

The affected server handles e-mail for customers with widomaker.com (or tni.net) e-mail addresses. Access to e-mail is temporarily unavailable. It also handles Widomaker’s web page, which is temporarily unavailable.

Hopefully the server provider will have the problem resolved, shortly. We apologize for the inconvenience. Updates will be posted here (http://weblog.widomaker.com), as well as Widomaker’s Facebook and Twitter pages.

[Update 9:22am] Our server provider has responded to our trouble report:

We’re currently aware of and investigating an issue that may be impacting your service. We expect to have the service restored soon.

[Update 9:45am] The network issue affecting the Wilma server appears to have been corrected. E-mail access and access to Widomaker’s web page appears to have been restored. We are still waiting for another update from our server provider to let us know if the issue is completely resolved.

[Update 10:00am] The server provider has confirmed the issue is resolved.

Maintenance/Downtime 9am-1pm 11/26/17

On Sunday, November 26, 2017, one of our server providers will conduct maintenance on the underlying equipment providing several of our servers. Between 9:00am and 1:00pm, those servers may be shutdown and some services may be unavailable as the maintenance is performed. The maintenance will only affect the following services:

  • E-mail accounts with addresses that end in widomaker.com or tni.net
  • Widomaker’s home page (www.widomaker.com) and members’ page (home.widomaker.com)

Web and e-mail hosting accounts with their own domain name will not be affected. DSL Internet service will not be affected.

[Resolved] Dial-up Issues (Updated 12/19/2016)

Note: The most recent updates on the issues, described below, will be added to the bottom of this post.

There is, as of 12/9/2016, a known issue affecting some Dial-up Internet access users. This issue only affects Dial-up users. All other services, including Broadband DSL, are unaffected. Our dial-up carrier partner has provided the following update:

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[Resolved] Unplanned Server Downtime 4/30/16 – wilma.widomaker.com

Shortly after noon, on Saturday, April 30th, 2016, one of Widomaker’s servers (wilma.widomaker.com) became unavailable. The server hosting provider has acknowledged an issue with the hypervisor running that server. The server hosting provider has opened a ticket and is working to resolve the problem.

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