Widomaker Internet Services | 11860 Fishing Point Drive | Newport News, VA 23606 | 757-253-7621 | helpdesk@widomaker.com
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DSL

{Resolved] Storm Related DSL Outage in the Governor’s Land/Two Rivers Area of Williamsburg

The telephone company has confirmed that there is a DSL outage in the areas along Route 5 by Governor’s Land, Two Rivers, and Chickahominy Riverfront Park, in Williamsburg, VA. The outage began on Friday, February 21, 2014, at 12:42PM ET, when the recent strong storm passed over the area, causing downed trees and power outages.

The telephone company is currently working to resolve the matter, and will update us as soon as they have completed repairs. At this time the telephone company has not provided an ETR (estimated time of repair).

Update 6:55PM ET:
Customers have been able to connect again beginning around 6:24PM ET.

[Resolved] DSL Outage in Kingsmill and Busch Corporate Center Area on 2/6

As of, 2/6/2014, there is a Verizon outage affecting the telephone company DSLAM or Remote Terminal equipment that services DSL connections in the Busch Corporate Center and Kingsmill areas of Williamsburg, VA. Verizon is aware of the issue and is working to get it resolved. Verizon hasn’t provided an ETR (Estimated Time of Repair) at this time.

Update 2/7/2014 1:00PM:
Customers began connecting again around 8:00AM. Per Verizon, the outage has just been cleared. They’ve advised to have end users powercycle their modem and re-test the connection. Customers who still have trouble should contact us immediately.

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For Widomaker customers, an Amazon Prime membership is a great addition to your Widomaker “Standard” or “Premium” DSL package*. Using Amazon Prime over your Widomaker DSL, or other “unlimited” broadband Internet connection, provides you with the following benefits…

  • Instantly watch over 40,000 movies and TV episodes with titles for everyone
  • Borrow books from the Kindle Owners’ Lending Library
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* “Basic” DSL customers may contact Widomaker to upgrade their DSL package to “Standard” or “Premium” DSL for faster connection speeds that will work best with Video streaming services like Amazon Prime.

Advantages of upgrading to the Premium DSL package

DSL customers who contact us to upgrade their Basic or Standard DSL package to the Premium DSL package can enjoy faster speeds and other premium Internet services that work better with the faster DSL speed. The following services benefit from the faster Premium DSL speed. Many of these services offer a free trial period for new customers…

Call (757-253-7621) or e-mail our office to inquire about upgrading your DSL speed to the Premium DSL package!

[Fixed] Intermittent DSL issue on 8/17/2012

As of the morning of, Friday, August, 17th 2012, there is a known issue effecting aDSL customers in the area. Effected customers may experience intermittent connectivity.

We have reported the problem to the telephone company and Network technicians are working on the problem now. We hope it will be resolved quickly.

We apologize for the inconvenience and thank you for your patience.

Updates will be provided via our automated telephone system by calling 757-253-7621 (option 2), on our weblog, or on our members website located at http://home.widomaker.com/

Update 10:46am: The phone company has reported that, after replacing some equipment, the problem has been resolved around 9:00am.

[Fixed] Downtown Williamsburg DSL outage 12/29/11

Some DSL customers in the downtown Williamsburg, VA, area began to experience an outage starting around 4:12 PM today (Dec. 29, 2011). We have reported this outage to the phone company and are working with them to resolve the problem as soon as possible. At this time they have not provided an ETR (Estimated Time of Repair/Resolution). We will keep this page and our telephone system message updated with details and updates as we receive them. We apologize for any inconvenience.

Update 7:00 PM:
Customers reported being able to connect again around 6:00 PM. The outage appears to be resolved.

[Fixed] Phone Outage affecting DSL in 757 Area Code 9/19/11

Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.

9/19/11 11:30 pm:  No ETR as of yet. Have been told that Phone Technicians are working the trouble.
9/20/11 7:30 am:  No ETR as of yet. Added status on support line (757-253-7621, option 2).
9/20/11 3:00 pm:  We are still expecting an update from the phone company, shortly.  However, some customers have reported that their service started working again just before 3:00 pm.  You may need to power cycle your DSL modem and router equipment in order to reconnect.  We will provide another update once we hear more from the phone company.
9/20/11 6:00 pm:  The phone company reports that the outage has now cleared.

[Fixed] Phone Outage affecting DSL in 757 Area Code 8/9/11

Please note, DSL customers in the 757 area may be having trouble getting connected to the internet. The common error message is 678 or if you have a router, simply the page cannot be displayed yet your modem will show it’s synched. We are aware of the problem and working with the Phone Company as this issue resides on their network, to resolve this as quick as possible, so please keep trying until this problem is resolved.

8/9/11 9:00a: No ETR as of yet. Have been told that Phone Technicians are working the trouble.

8/9/11 11:50a: Verizon has a fiber cable cut in the 757 area code. Cable is being restored, but still no ETR.

8/9/11 6:20p: NOW WORKING – Verizon has repaired the fiber cable cut.

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