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Standalone (Dry Loop) DSL FAQ

What is Dry Loop or Standalone DSL?

Dry Loop or Standalone DSL enables you to receive DSL service without dialtone on a phone line. At this time we are only able to offer Dry or Standalone DSL in certain areas within the Verizon territory. Dry or Standalone DSL is provided for customers who do not have active Verizon telephone service at their location on which to install (normal) DSL. If you have active Verizon telephone service at your location and have no plans to disconnect it, then we recommend installing (normal) DSL on an existing telephone line. Contact our office at 757-253-7621 with any questions or to ask for suggestions.

How long does it take to activate Standalone DSL?

It could take 2-4 weeks to activate Standalone DSL at your location.

What is the telephone company responsible for when connecting Standalone DSL?

The telephone company is only responsible for tagging the line at your phone box for the Standalone service. A Verizon technician will come out to your location during the 2-4 weeks it takes to set up your service and do this. You may need to hire a 3rd party technician to have additional wiring done from your phone box to the phone jack inside your home or office. Widomaker is not responsible for any charges associated with hiring a 3rd party technician.

Can Widomaker help me find a technician to have the additional wiring done from the phone box to the phone jack inside the home or office?

Depending on your location, Widomaker may be able to arrange for a technician to visit your location or may be able to put you in touch with a 3rd party technician. Call our office at 757-253-7621 for details.

Can I change my regular DSL to Standalone DSL?

Call our office to see what options are available. The official procedure, provided by the telephone company, to switch from regular to Standalone DSL, has never worked successfully for any of our customers.

If you have DSL service with Widomaker and are in a Verizon territory, you are able to convert your DSL to Standalone DSL. In order to do this you must call the Verizon business office and tell them that you need to add a permanent remark (also called a "Records Only" change order) on your account stating "Voice Disconnect Authorization received from [your name and date] (eg. STEVE WHITE 01/01/2012)". You should NOT tell the representative you want to disconnect the voice or phone service. The representative should provide you with a “Change Order Number” which will start with a "C" followed by 7 numbers. You should also get the name and Verizon ID of the representative with which you speak. Once the remark is made, and you provide us with the “Change Order Number,” and the name (and Verizon ID) of the representative, we will be able to place our order to convert the DSL. After the conversion order is placed it will immediately bring down your dial tone.

Where can I get more information or place an order?

Please call our office at 757-253-7621 for details regarding Standalone (Dry Loop) DSL service. Orders must be placed by telephone.

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