At approximately 7:00PM ET, on May 4th 2016, one of Widomaker’s servers (wilma.widomaker.com) stopped responding. A ticket has been opened with the server provider and they are investigating. We hope they will resolve the issue quickly and restore service.
Shortly after noon, on Saturday, April 30th, 2016, one of Widomaker’s servers (wilma.widomaker.com) became unavailable. The server hosting provider has acknowledged an issue with the hypervisor running that server. The server hosting provider has opened a ticket and is working to resolve the problem.
[Update 4/7/2016] On April 5 2016, the Federal Trade Commission (FTC) released an alert on tech-support themed telephone scams.
This is a reminder to avoid falling for Tech Support Scams.
Tech Support Scams, typically, involve someone cold calling a potential victim, saying they are with a trusted organization or company, such as Microsoft or Windows, and warning that their computer is malfunctioning or infected with a dangerous virus. Then the caller (scammer) offers to help by having the victim download software, or remotely connecting to the victim’s computer, to fix the problem.
Apparently there was significant file system corruption following the previous Unscheduled Emergency Maintenance for wilma.widomaker.com, Friday, March 18 2016, 8:00 PM EDT.
This issue only effects users with an e-mail address that ends with @widomaker.com (or @tni.net).
Due to a drive failure, one of our servers, wilma.widomaker.com, will be shutdown for approximately 15 to 25 minutes, starting around 8:00PM ET, today, March 18th, 2016. During that time, some services, provided by that server, will be unavailable.
One of our servers (wilma.widomaker.com) will be migrated to a new platform. This will require shutting down the server for a brief time…
Thursday, December 24th: 8:30 am to 12:30 pm
Friday, December 25th: Closed
Normal Office / Phone Support hours resume on Saturday, December 26th.
Thursday, December 31st: 8:30 am to 12:30 pm
Friday, January 1st: Closed
Normal Phone Support hours resume on Saturday, January 2nd.
**Office visits are by appointment only. Please call ahead if you need to come in.
All systems will remain monitored and any status updates can be found here, as well as by calling our support line (757-253-7621) and listening to the automated message. – See more at: http://weblog.widomaker.com
Offices and Phone Support will be Closed for Thanksgiving Day – November 26, 2015
Phone Support will resume normal hours on Friday November 27, 2015
The office will remain closed throughout Thanksgiving Weekend. This means no office appointments, testing, programming or shipping of equipment. We apologize for the inconvenience.
Office operations will resume normally on Monday November 30, 2015.
All servers and systems will remain monitored throughout the holiday weekend. Any service outages will be posted here, Facebook, Twitter and on the automated phone system when calling in.
Our offices and phone support will be closing early, at 2:00PM, Wednesday through Friday, September 9th through the 11th. If prompted, please leave a message on our voicemail. We will return your call on the next business day during normal hours.
Our office will be closing early, at 2:00PM, on Monday, Sept. 7, 2015 (Labor Day). If prompted, please leave a message on our voicemail. We will return your call on the next business day during normal hours.